Marktanalyse - Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021

MarketsandMarkets
02.2017
147 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Europa
  • Asien / Pazifik
  • Mittlerer Osten / Afrika
  • Nordamerika / USA
  • Australien
  • Mittel- / Südamerika
Sprache:
Englisch

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Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations is driving the growth of the workplace transformation market”

MarketsandMarkets: The workplace transformation market size is estimated to grow from USD 8.02 billion in 2016 to USD 18.06 billion by 2021, at a CAGR of 17.6%. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures and changing demographic factors are some of driving forces in the workplace transformation market.

'Among the type of services, enterprise mobility & telecom services segment is expected to grow at the highest rate during the forecast period”
The enterprise mobility and telecom service has the fastest growth rate in the workplace transformation market during the forecast period. The rapid proliferation of smartphones, tablets, and other smart devices in organizations is driving the mobility services. Some of the prevalent market trends such as Bring Your Own Identity (BYOD), Carry Your Own Identity (CYOI), and mobile-first approach are also encouraging the organization to adopt enterprise mobility services.

'Small and medium enterprise is expected to have maximum market size during the forecast period”
Among organization size, the Small & Medium Enterprises (SMEs) segment is expected to have the maximum market size in the workplace transformation market during the forecast period. The growth in the adoption of workplace transformation by SMEs will be driven by the increasing deployment of BYOD and enterprise mobility solutions and reduced total cost of ownership in the migration and upgradation from existing traditional legacy systems to digital workplaces.


'Asia-Pacific (APAC) is expected to dominate the workplace transformation market during the forecast period”
APAC is expected to have the maximum market share in the workplace transformation market during the forecast period. The APAC region will continue to grow during the forecast period majorly supported by the increasing adoption of workplace transformation, owing to the rising demand for mobility solutions pertaining to the increasing adoption of smartphones and the greater adoption of cloud-based solutions by enterprises throughout the region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:
• By Company: Tier 1: 26%, Tier 2: 41%, and Tier 3: 33%
• By Designation: C level: 30%, Director level:20%, and Others: 50%
• By Region: North America: 33%, Europe: 17%, APAC: 50%,
The various key vendors profiled in the report are as follows:
1. Accenture PLC (Ireland)
2. NTT Data Corporation (Japan)
3. Cisco Systems, Inc. (U.S.)
4. Atos (France)
5. Hewlett Packard Enterprise Development (HPE) (U.S.)
6. Capgemini (France)
7. Cognizant Technology Solutions (U.S.)
8. HCL Technologies Ltd. (India)
9. Citrix Systems (U.S.)
10. Computer Sciences Corporation (U.S.)
11. Wipro Ltd. (India)
12. Unisys Corporation (U.S.),
13. IBM Corporation (U.S.)
14. Tata Consultancy Services (India)
15. Infosys (India)
16. Intel Corporation (U.S.)
Scope of the Report:
The report segments the workplace transformation market on the basis of services which includes enterprise mobility & telecom services, unified communication & collaboration services, workplace upgrade & migration services, asset management services, service desk, desktop virtualization, field services, application management services, workplace automation services, and others (data center transformation services and network management services); organization size comprises large enterprises and small & medium enterprises; vertical includes Banking, financial Services and Insurance (BFSI), government, healthcare & life sciences, manufacturing & automotive, retail, transportation & logistics, media & entertainment, telecom & Information Technology (IT), and others (education, energy and utilities); and regions includes North America, Europe, Asia—Pacific (APAC), Middle East and Africa (MEA), and Latin America.

Reason to Buy the Report:
• To get a comprehensive overview of the global workplace transformation market
• To gain wide-ranging information about the top players in this market sphere, their product portfolios, and key strategies adopted by them
• To gain insights of the major countries/regions in which the workplace transformation market is flourishing in various industries
TABLE OF CONTENTS



1 INTRODUCTION 15

1.1 OBJECTIVES OF THE STUDY 15

1.2 MARKET DEFINITION 15

1.3 MARKET SCOPE 16

1.3.1 MARKETS COVERED 17

1.3.2 YEARS CONSIDERED IN THE REPORT 17

1.4 CURRENCY 18

1.5 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19

2.1 RESEARCH DATA 19

2.1.1 SECONDARY DATA 21

2.1.1.1 Key data taken from secondary sources 21

2.1.2 PRIMARY DATA 22

2.1.2.1 Key data taken from primary sources 22

2.1.2.2 Breakdown of primary interviews 23

2.2 MARKET SIZE ESTIMATION 23

2.2.1 BOTTOM-UP APPROACH 24

2.2.2 TOP-DOWN APPROACH 24

2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25

2.4 ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 31

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET 31

4.2 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY REGION, 2016 VS. 2021 31

4.3 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY TYPE OF SERVICES, 2016—2021 32

4.4 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET, BY VERTICAL AND REGION, 2016 32

4.5 LIFECYCLE ANALYSIS, BY REGION, 2016—2021 33

5 MARKET OVERVIEW 35

5.1 INTRODUCTION 36

5.2 MARKET SEGMENTATION 36

5.2.1 BY TYPE OF SERVICE 36

5.2.2 BY ORGANIZATION SIZE 37

5.2.3 BY VERTICAL 37

5.2.4 BY REGION 38

5.3 MARKET DYNAMICS 38

5.3.1 DRIVERS 39

5.3.1.1 Increasing adoption of new technologies such as BYOD and enterprise mobility by organizations 39

5.3.1.2 Changing nature of workplace and processes supported by organizational restructuring and reorganizing 40

5.3.1.3 Reduction in operational expenditures 40

5.3.1.4 Changing demographic factors 40

5.3.2 RESTRAINTS 41

5.3.2.1 Issues related to transformation and integration of processes by organizations 41

5.3.2.2 Lack of training and education among workforce 41

5.3.3 OPPORTUNITIES 41

5.3.3.1 Rise in the adoption of technological changes in cloud and mobility market space by organizations 41

5.3.3.2 Profound growth in the adoption of workplace transformation services by the SMEs 42

5.3.4 CHALLENGES 42

5.3.4.1 Concerns related to data security 42

5.3.4.2 Connectivity constraints 42

6 INDUSTRY TRENDS 43

6.1 INTRODUCTION 43

6.2 EVOLUTION 43

6.3 VALUE CHAIN ANALYSIS 44

6.4 STRATEGIC BENCHMARKING 45

7 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,

BY TYPE OF SERVICE 46

7.1 INTRODUCTION 47

7.2 ENTERPRISE MOBILITY AND TELECOM SERVICES 48

7.3 UNIFIED COMMUNICATION AND COLLABORATION SERVICES 49

7.4 WORKPLACE UPGRADATION AND MIGRATION SERVICES 50

7.5 ASSET MANAGEMENT SERVICE 51

7.6 SERVICE DESK 52

7.7 DESKTOP VIRTUALIZATION 53

7.8 FIELD SERVICES 53

7.9 WORKPLACE AUTOMATION SERVICES 54

7.10 APPLICATION MANAGEMENT SERVICES 55

7.11 OTHERS 55

8 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,

BY ORGANIZATION SIZE 57

8.1 INTRODUCTION 58

8.2 SMALL AND MEDIUM ENTERPRISES 59

8.3 LARGE ENTERPRISES 59

9 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET ANALYSIS,

BY VERTICAL 61

9.1 INTRODUCTION 62

9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 63

9.3 GOVERNMENT 64

9.4 HEALTHCARE AND LIFE SCIENCES 64

9.5 MANUFACTURING AND AUTOMOTIVE 65

9.6 RETAIL 66

9.7 TRANSPORTATION AND LOGISTICS 66

9.8 MEDIA AND ENTERTAINMENT 67

9.9 TELECOM AND INFORMATION TECHNOLOGY 68

9.10 OTHERS 68

10 GEOGRAPHIC ANALYSIS 70

10.1 INTRODUCTION 71

10.2 NORTH AMERICA 72

10.3 EUROPE 76

10.4 ASIA-PACIFIC 78

10.5 MIDDLE EAST AND AFRICA 81

10.6 LATIN AMERICA 84

11 COMPETITIVE LANDSCAPE 87

11.1 OVERVIEW 87

11.2 PORTFOLIO COMPARISON 88

11.3 COMPETITIVE SITUATION AND TRENDS 89

11.3.1 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 90

11.3.2 MERGERS AND ACQUISITIONS 91

11.3.3 NEW PRODUCT AND SERVICE DEVELOPMENTS 91

11.3.4 BUSINESS EXPANSIONS 92

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12 COMPANY PROFILES 93

12.1 INTRODUCTION 93

(Overview, Financials, Products & Services, Strategy, and Developments)*

12.2 ACCENTURE PLC. 94

12.3 NTT DATA CORPORATION 97

12.4 CISCO SYSTEMS, INC. 100

12.5 ATOS SE 103

12.6 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (HPE) 106

12.7 CAPGEMINI 109

12.8 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 111

12.9 HCL TECHNOLOGIES LIMITED 113

12.10 CITRIX SYSTEMS, INC. 115

12.11 COMPUTER SCIENCES CORPORATION 117

12.12 WIPRO LIMITED 120

12.13 UNISYS CORPORATION 122

12.14 IBM CORPORATION 124

12.15 TATA CONSULTANCY SERVICES LIMITED 126

12.16 INFOSYS LIMITED 128

12.17 INTEL CORPORATION 130

*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

13 APPENDIX 132

13.1 KEY INSIGHTS 132

13.2 OTHER DEVELOPMENTS 133

13.3 DISCUSSION GUIDE 137

13.4 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 141

13.5 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 143

13.6 AVAILABLE CUSTOMIZATIONS 144

13.7 RELATED REPORTS 144

13.8 AUTHOR DETAILS 145





LIST OF TABLES



TABLE 1 GLOBAL DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE AND GROWTH RATE, 2014—2021 (USD BILLION, YOY %) 28

TABLE 2 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 48

TABLE 3 ENTERPRISE MOBILITY AND TELECOM SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 49

TABLE 4 UNIFIED COMMUNICATION AND COLLABORATION SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 50

TABLE 5 WORKPLACE UPGRADATION AND MIGRATION SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 51

TABLE 6 ASSET MANAGEMENT SERVICE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 52

TABLE 7 SERVICE DESK: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 52

TABLE 8 DESKTOP VIRTUALIZATION: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 53

TABLE 9 FIELD SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 54

TABLE 10 WORKPLACE AUTOMATION SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 54

TABLE 11 APPLICATION MANAGEMENT SERVICES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 55

TABLE 12 OTHERS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 56

TABLE 13 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 58

TABLE 14 SMALL AND MEDIUM ENTERPRISES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 59

TABLE 15 LARGE ENTERPRISES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 60

TABLE 16 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 62

TABLE 17 BANKING, FINANCIAL SERVICES, AND INSURANCE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 63

TABLE 18 GOVERNMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 64

TABLE 19 HEALTHCARE AND LIFE SCIENCES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 65

TABLE 20 MANUFACTURING AND AUTOMOTIVE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 65

TABLE 21 RETAIL: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 66

TABLE 22 TRANSPORTATION AND LOGISTICS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 67

TABLE 23 MEDIA AND ENTERTAINMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 67

TABLE 24 TELECOM AND INFORMATION TECHNOLOGY: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 68

TABLE 25 OTHERS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 69

TABLE 26 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 72

TABLE 27 NORTH AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY COUNTRY, 2014—2021 (USD MILLION) 74

TABLE 28 NORTH AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 74

TABLE 29 NORTH AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 75

TABLE 30 NORTH AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 75

TABLE 31 EUROPE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY COUNTRY, 2014—2021 (USD MILLION) 76

TABLE 32 EUROPE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 77

TABLE 33 EUROPE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 77

TABLE 34 EUROPE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE,

BY VERTICAL, 2014—2021 (USD MILLION) 78

TABLE 35 ASIA-PACIFIC: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY COUNTRY, 2014—2021 (USD MILLION) 80

TABLE 36 ASIA-PACIFIC: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 80

TABLE 37 ASIA-PACIFIC: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 81

TABLE 38 ASIA-PACIFIC: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 81

TABLE 39 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY SUB-REGION, 2014—2021 (USD MILLION) 82

TABLE 40 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 82

TABLE 41 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 83

TABLE 42 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 83

TABLE 43 LATIN AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY COUNTRY, 2014—2021 (USD MILLION) 84

TABLE 44 LATIN AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICE, 2014—2021 (USD MILLION) 85

TABLE 45 LATIN AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 85

TABLE 46 LATIN AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 86

TABLE 47 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2016 90

TABLE 48 MERGERS AND ACQUISITIONS, 2016 91

TABLE 49 NEW PRODUCT AND SERVICE DEVELOPMENTS, 2016 91

TABLE 50 BUSINESS EXPANSIONS, 2014—2016 92

TABLE 51 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2016 133

TABLE 52 MERGERS AND ACQUISITIONS, 2016 135

TABLE 53 NEW PRODUCT AND SERVICE DEVELOPMENTS, 2016 136





LIST OF FIGURES



FIGURE 1 GLOBAL DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET: RESEARCH DESIGN 20

FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEW: BY COMPANY TYPE, DESIGNATION, AND REGION 23

FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 24

FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24

FIGURE 5 DATA TRIANGULATION 25

FIGURE 6 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY TYPE OF SERVICES SNAPSHOT (2016 AND 2021): ENTERPRISE MOBILITY AND TELECOM SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 29

FIGURE 7 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY ORGANIZATION SIZE SNAPSHOT (2016 AND 2021): SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 29

FIGURE 8 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY INDUSTRY VERTICALS SNAPSHOT (2016 AND 2021) 30

FIGURE 9 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2016 30

FIGURE 10 INCREASING DEMAND AMONG ORGANIZATIONS FOR DIGITAL WORKPLACE TRANSFORMATION SERVICES IS DRIVING THE OVERALL GROWTH OF THE MARKET 31

FIGURE 11 ASIA-PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 31

FIGURE 12 ENTERPRISE MOBILITY AND TELECOM SERVICES IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN THE DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET 32

FIGURE 13 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET IN 2016 32

FIGURE 14 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET REGIONAL LIFECYCLE: ASIA-PACIFIC EXHIBITS THE HIGHEST GROWTH POTENTIAL DURING THE FORECAST PERIOD 33

FIGURE 15 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET: MARKET INVESTMENT SCENARIO 34

FIGURE 16 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SEGMENTATION,

BY TYPE OF SERVICE 36

FIGURE 17 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SEGMENTATION,

BY ORGANIZATION SIZE 37

FIGURE 18 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SEGMENTATION,

BY VERTICAL 37

FIGURE 19 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SEGMENTATION,

BY REGION 38

FIGURE 20 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 39

FIGURE 21 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET: EVOLUTION 43

FIGURE 22 VALUE CHAIN ANALYSIS (2016) 44

FIGURE 23 COMPANIES ADOPTED DIFFERENT STRATEGIES TO GAIN COMPETITIVE ADVANTAGE 45

FIGURE 24 ENTERPRISE MOBILITY AND TELECOM SERVICE SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47

FIGURE 25 SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO EXHIBIT A HIGHER CAGR IN THE FORECAST PERIOD 58

FIGURE 26 BANKING FINANCIAL SERVICES AND INSURANCE INDUSTRY HAS THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 62

FIGURE 27 ASIA-PACIFIC WILL EXHIBIT THE HIGHEST CAGR IN THE DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET DURING THE FORECAST PERIOD 71

FIGURE 28 NORTH AMERICA: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SNAPSHOT 73

FIGURE 29 ASIA-PACIFIC: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SNAPSHOT 79

FIGURE 30 COMPANIES ADOPTED PARTNERSHIP AND AGREEMENT AS THE KEY GROWTH STRATEGY DURING THE PERIOD 2014—2016 87

FIGURE 31 DIGITAL WORKPLACE TRANSFORMATION SERVICES: PORTFOLIO COMPARISON 88

FIGURE 32 BATTLE FOR MARKET SHARE: PARTNERSHIP AND AGREEMENT HAS BEEN THE KEY STRATEGY FOR COMPANY GROWTH 89

FIGURE 33 GEOGRAPHIC REVENUE MIX OF TOP 5 BY KEY MARKET PLAYERS 93

FIGURE 34 ACCENTURE PLC.: COMPANY SNAPSHOT 94

FIGURE 35 ACCENTURE PLC.: SWOT ANALYSIS 96

FIGURE 36 NTT DATA CORPORATION: COMPANY SNAPSHOT 97

FIGURE 37 NTT DATA CORPORATION: SWOT ANALYSIS 99

FIGURE 38 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 100

FIGURE 39 CISCO SYSTEMS, INC.: SWOT ANALYSIS 102

FIGURE 40 ATOS SE: COMPANY SNAPSHOT 103

FIGURE 41 ATOS SE : SWOT ANALYSIS 105

FIGURE 42 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (HPE): COMPANY SNAPSHOT 106

FIGURE 43 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (HPE): SWOT ANALYSIS 108

FIGURE 44 CAPGEMINI: COMPANY SNAPSHOT 109

FIGURE 45 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT 111

FIGURE 46 HCL TECHNOLOGIES LIMITED: COMPANY SNAPSHOT 113

FIGURE 47 CITRIX SYSTEMS, INC.: COMPANY SNAPSHOT 115

FIGURE 48 COMPUTER SCIENCES CORPORATION: COMPANY SNAPSHOT 117

FIGURE 49 WIPRO LIMITED: COMPANY SNAPSHOT 120

FIGURE 50 UNISYS CORPORATION: COMPANY SNAPSHOT 122

FIGURE 51 IBM CORPORATION: COMPANY SNAPSHOT 124

FIGURE 52 TATA CONSULTANCY SERVICES LIMITED: COMPANY SNAPSHOT 126

FIGURE 53 INFOSYS LIMITED: COMPANY SNAPSHOT 128

FIGURE 54 INTEL CORPORATION: COMPANY SNAPSHOT 130

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