Marktanalyse - Telecom Service Assurance Market by Software (Probe Monitoring, Fault & Event Management, Quality & Service Management, Network Performance Monitoring, and Workforce Management), Service, Organization Size, Deployment Type - Global Forecast to 2021

MarketsandMarkets
03.2017
158 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Europa
  • Asien / Pazifik
  • Mittlerer Osten / Afrika
  • Nordamerika / USA
  • Australien
  • Mittel- / Südamerika
Sprache:
Englisch

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Factors such as voluminous increase in the number of subscribers, need for high optimization & increased cost savings, and ability to measure the performance of a service & Quality of Service are driving the telecom service assurance market.
The telecom service assurance market size is estimated to grow from USD 4.30 billion in 2016 to USD 7.01 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.3%. The market is driven by factors, such as need for high optimization & increased cost savings, voluminous increase in the number of subscribers, and ability to measure the performance of a service and Quality of Service (QoS). However, resistance to modify an organization and adopt new technologies & data privacy issues are the major factors hindering the growth of the telecom service assurance market globally.
Network performance monitoring solution is expected to grow at the highest rate during the forecast period.
The network performance monitoring segment among the telecom service assurance software is projected to grow at the highest rate during the forecast period, as it collects, analyzes, and presents network QoS; availability & traffic information; and proactively detects irregular network behavior & service degradations in near real time, thereby improving the network performance. An effective network performance monitoring tool helps Communication Service Providers (CSPs) in optimizing end-user experience and maximizing return on network investment.
Professional services segment is expected to have the largest market share in 2016.
With the increasing adoption of telecom service assurance software, the demand for supporting services is also increasing among enterprises. The professional services segment comprises services, such as planning & consulting, operations & maintenance, and system integration, necessary for the successful implementation of telecom service assurance software. The professionals also take care that the software completely supports the business goals with better communication services.
Asia-Pacific is projected to grow at the highest CAGR.
North America is expected to hold the largest market share in 2016, while Asia-Pacific (APAC) is the fastest growing region in terms of CAGR. Vast and diverse geographies and a large subscriber base is the main factor leading to intense operational complexities for the telecom operators in the APAC region. These complexities have led CSPs to invest in standardized telecom service assurance solutions. Further, as broadband and mobile infrastructure is improving in this region, the mobile workforce and Bring-Your-Own-Device (BYOD) trends are also gaining momentum, which require the monitoring of their services. These trends in APAC are expected to enable the growth of telecom service assurance solutions, which in turn is expected to help the telecom service assurance market in gaining traction.
The break-up profile of the primary participants is given below as:
• By company: Tier 1 — 24%, Tier 2 — 41%, and Tier 3 — 35%
• By designation: C-level — 57%, Director level — 36%, Others — 7%
• By region: North America — 49%, Europe — 28%, APAC — 16%, RoW — 7%
The various key telecom service assurance providers profiled in the report are as follows:
1. CA Technologies (New York, U.S.)
2. Ericsson (Kista, Stockholm)
3. Hewlett Packard Enterprise (HPE) Company (California, U.S.)
4. NEC Corporation (Tokyo, Japan)
5. Nokia Corporation (Espoo, Finland)
6. Accenture (Chicago, Illinois, U.S.)
7. Amdocs Inc. (Missouri, U.S.)
8. Comarch S.A. (Kraków, Poland)
9. Huawei Technologies Co. Ltd. (Shenzhen, China)
10. IBM (New York, U.S.)
11. MYCOM OSI (Berkshire, U.K.)
12. NetScout Systems, Inc. (Massachusetts, U.S.)
13. Oracle Corporation (California, U.S.)
14. Spirent Communications PLC (Crawley, U.K.)
15. Tata Consultancy Services Limited (Mumbai, India)
16. TEOCO Corporation (Virginia, U.S.)
17. Viavi Solutions Inc. (California, U.S.)
18. ZTE Corporation (Shenzhen, China)
Research Coverage
The telecom service assurance market has been segmented on the basis of solutions (software and service), organization size, deployment types, and regions. A detailed analysis of the key industry players has been done to provide key insights into their business overview; products & services; key strategies; new product launches; partnerships, agreements, and collaborations; expansions; and competitive landscape associated with the telecom service assurance market.
Reasons to Buy the Report
The report will help the market leaders/new entrants in this market in the following ways:
• This report segments the telecom service assurance market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different regions.
• The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
• This report is expected to help stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.
TABLE OF CONTENTS



1 INTRODUCTION 15

1.1 OBJECTIVES OF THE STUDY 15

1.2 MARKET DEFINITION 15

1.3 MARKET SCOPE 15

1.3.1 MARKETS COVERED 16

1.3.2 YEARS CONSIDERED FOR THE STUDY 17

1.4 CURRENCY 17

1.5 LIMITATIONS 17

1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19

2.1 RESEARCH DATA 19

2.1.1 SECONDARY DATA 20

2.1.1.1 Key data from secondary sources 20

2.1.2 PRIMARY DATA 20

2.1.2.1 Key data from primary sources 21

2.1.2.2 Key industry insights 22

2.1.2.3 Breakdown of primaries 22

2.2 MARKET SIZE ESTIMATION 22

2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25

2.4 RESEARCH ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 32

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE TELECOM SERVICE ASSURANCE MARKET 32

4.2 TELECOM SERVICE ASSURANCE MARKET: MARKET SHARE OF TOP THREE SOFTWARE AND REGIONS 33

4.3 LIFECYCLE ANALYSIS, BY REGION, 2016 33

4.4 MARKET INVESTMENT SCENARIO 34

4.5 TELECOM SERVICE ASSURANCE MARKET: BY PROFESSIONAL SERVICE 35

5 MARKET OVERVIEW 36

5.1 INTRODUCTION 37

5.2 MARKET SEGMENTATION 37

5.2.1 BY SOLUTION 37

5.2.2 BY SOFTWARE 38

5.2.3 BY SERVICE 38

5.2.4 BY ORGANIZATION SIZE 39

5.2.5 BY DEPLOYMENT TYPE 39

5.2.6 BY REGION 40

5.3 MARKET DYNAMICS 40

5.3.1 DRIVERS 41

5.3.1.1 Voluminous increase in the number of subscribers 41

5.3.1.2 Need for high optimization and increased cost savings 42

5.3.1.3 Ability to measure the performance of a service and quality of service 42

5.3.2 RESTRAINTS 42

5.3.2.1 Resistance to adoption of new technologies 42

5.3.2.2 Data privacy issues 42

5.3.3 OPPORTUNITIES 43

5.3.3.1 Emergence of highly technical and complex technologies 43

5.3.3.2 Increased competition in developed regions 43

5.3.4 CHALLENGES 43

5.3.4.1 Lack of support and integration concerns across multiple vendors and technologies 43

6 INDUSTRY TRENDS 44

6.1 INTRODUCTION 44

6.2 VALUE CHAIN ANALYSIS 44

6.3 ECOSYSTEM 45

6.4 STRATEGIC BENCHMARKING 46

7 TELECOM SERVICE ASSURANCE MARKET ANALYSIS, BY SOLUTION 48

7.1 INTRODUCTION 48

7.2 SOFTWARE 49

7.2.1 PROBE MONITORING 50

7.2.2 FAULT AND EVENT MANAGEMENT 51

7.2.3 QUALITY AND SERVICE MANAGEMENT 51

7.2.4 NETWORK PERFORMANCE MONITORING 52

7.2.5 WORKFORCE MANAGEMENT 53

7.3 SERVICES 54

7.3.1 PROFESSIONAL SERVICES 55

7.3.1.1 PLANNING AND CONSULTING SERVICES 56

7.3.1.2 OPERATION AND MAINTENANCE SERVICES 57

7.3.1.3 SYSTEM INTEGRATION SERVICES 57

7.3.2 MANAGED SERVICES 58

8 TELECOM SERVICE ASSURANCE MARKET ANALYSIS, BY ORGANIZATION SIZE 59

8.1 INTRODUCTION 60

8.2 LARGE ENTERPRISES 61

8.3 SMALL AND MEDIUM ENTERPRISES 62

9 TELECOM SERVICE ASSURANCE MARKET ANALYSIS, BY DEPLOYMENT TYPE 63

9.1 INTRODUCTION 64

9.2 ON-PREMISES 65

9.3 CLOUD 66

10 GEOGRAPHIC ANALYSIS 67

10.1 INTRODUCTION 68

10.2 NORTH AMERICA 70

10.2.1 UNITED STATES 74

10.2.2 CANADA 76

10.3 EUROPE 79

10.4 ASIA-PACIFIC 82

10.5 MIDDLE EAST AND AFRICA 87

10.6 LATIN AMERICA 90

11 COMPETITIVE LANDSCAPE 93

11.1 INTRODUCTION 93

11.2 GROWTH STRATEGIES 93

11.3 TELECOM SERVICE ASSURANCE MARKET: VENDOR ANALYSIS 94

11.3.1 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS 97

11.3.2 NEW PRODUCT LAUNCHES 99

11.3.3 MERGERS AND ACQUISITIONS 100

12 COMPANY PROFILES 101

(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

12.1 INTRODUCTION 101

12.2 CA TECHNOLOGIES 102

12.3 ERICSSON 105

12.4 HEWLETT PACKARD ENTERPRISE COMPANY 109

12.5 NEC CORPORATION 112

12.6 NOKIA CORPORATION 115

12.7 ACCENTURE 118

12.8 AMDOCS INC. 120

12.9 COMARCH S.A. 122

12.10 HUAWEI TECHNOLOGIES CO., LTD. 124

12.11 INTERNATIONAL BUSINESS MACHINE CORPORATION 126

12.12 MYCOM OSI 128

12.13 NETSCOUT SYSTEMS, INC. 130

12.14 ORACLE CORPORATION 132

12.15 SPIRENT COMMUNICATIONS PLC 134

12.16 TATA CONSULTANCY SERVICES LIMITED 136

12.17 TEOCO CORPORATION 138

12.18 VIAVI SOLUTIONS INC. 139

12.19 ZTE CORPORATION 141

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

13 APPENDIX 143

13.1 OTHER KEY DEVELOPMENTS 143

13.1.1 NEW PRODUCT LAUNCHES, 2013—2016 143

13.1.2 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS,

2013—2016 144

13.2 DISCUSSION GUIDE 147

13.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 151

13.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 153

13.5 AVAILABLE CUSTOMIZATIONS 154

13.6 RELATED REPORTS 155

13.7 AUTHOR DETAILS 156





LIST OF TABLES



TABLE 1 TELECOM SERVICE ASSURANCE MARKET SIZE AND GROWTH RATE,

2014—2021 (USD MILLION, YOY %) 28

TABLE 2 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,

2014—2021 (USD MILLION) 48

TABLE 3 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,

2014—2021 (USD MILLION) 50

TABLE 4 PROBE MONITORING: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 50

TABLE 5 FAULT AND EVENT MANAGEMENT: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 51

TABLE 6 QUALITY AND SERVICE MANAGEMENT: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 52

TABLE 7 NETWORK PERFORMANCE MONITORING: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 53

TABLE 8 WORKFORCE MANAGEMENT: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 53

TABLE 9 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,

2014—2021 (USD MILLION) 55

TABLE 10 PROFESSIONAL SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 55

TABLE 11 PROFESSIONAL SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY TYPE, 2014—2021 (USD MILLION) 56

TABLE 12 PLANNING AND CONSULTING SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 56

TABLE 13 OPERATION AND MAINTENANCE SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 57

TABLE 14 SYSTEM INTEGRATION SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 57

TABLE 15 MANAGED SERVICES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 58

TABLE 16 TELECOM SERVICE ASSURANCE MARKET SIZE, BY ORGANIZATION SIZE,

2014—2021 (USD MILLION) 61

TABLE 17 LARGE ENTERPRISES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 61

TABLE 18 SMALL AND MEDIUM ENTERPRISES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 62

TABLE 19 TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE,

2014—2021 (USD MILLION) 65

TABLE 20 ON-PREMISES: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 65

TABLE 21 CLOUD: TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 66

TABLE 22 TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 69

TABLE 23 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION, 2014—2021 (USD MILLION) 71

TABLE 24 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE, 2014—2021 (USD MILLION) 71

TABLE 25 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 72

TABLE 26 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 72

TABLE 27 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 72

TABLE 28 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 73

TABLE 29 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY COUNTRY, 2014—2021 (USD MILLION) 73

TABLE 30 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SOLUTION, 2014—2021 (USD MILLION) 74

TABLE 31 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SOFTWARE, 2014—2021 (USD MILLION) 74

TABLE 32 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 75

TABLE 33 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 75

TABLE 34 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 75

TABLE 35 UNITED STATES: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 76

TABLE 36 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,

2014—2021 (USD MILLION) 76

TABLE 37 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,

2014—2021 (USD MILLION) 77

TABLE 38 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,

2014—2021 (USD MILLION) 77

TABLE 39 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 78

TABLE 40 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 78

TABLE 41 CANADA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 79

TABLE 42 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,

2014—2021 (USD MILLION) 79

TABLE 43 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,

2014—2021 (USD MILLION) 80

TABLE 44 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,

2014—2021 (USD MILLION) 80

TABLE 45 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 81

TABLE 46 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 81

TABLE 47 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 82

TABLE 48 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,

2014—2021 (USD MILLION) 84

TABLE 49 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE, 2014—2021 (USD MILLION) 84

TABLE 50 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,

2014—2021 (USD MILLION) 85

TABLE 51 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 85

TABLE 52 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 86

TABLE 53 ASIA-PACIFIC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 86

TABLE 54 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SOLUTION, 2014—2021 (USD MILLION) 87

TABLE 55 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SOFTWARE, 2014—2021 (USD MILLION) 87

TABLE 56 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 88

TABLE 57 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 88

TABLE 58 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 88

TABLE 59 MIDDLE EAST AND AFRICA: TELECOM SERVICE ASSURANCE MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 89

TABLE 60 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION 2014—2021 (USD MILLION) 90

TABLE 61 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE, 2014—2021 (USD MILLION) 90

TABLE 62 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE, 2014—2021 (USD MILLION) 91

TABLE 63 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY PROFESSIONAL SERVICE, 2014—2021 (USD MILLION) 91

TABLE 64 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 91

TABLE 65 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 92

TABLE 66 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2016 97

TABLE 67 NEW PRODUCT LAUNCHES, 2016—2017 99

TABLE 68 MERGERS AND ACQUISITIONS, 2013—2017 100







LIST OF FIGURES



FIGURE 1 GLOBAL TELECOM SERVICE ASSURANCE MARKET: MARKET SEGMENTATION 16

FIGURE 2 GLOBAL TELECOM SERVICE ASSURANCE MARKET: RESEARCH DESIGN 19

FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION,

AND REGION 22

FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23

FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23

FIGURE 6 DATA TRIANGULATION 25

FIGURE 7 GLOBAL TELECOM SERVICE ASSURANCE MARKET: ASSUMPTIONS 26

FIGURE 8 TELECOM SERVICE ASSURANCE MARKET, BY SOLUTION (2016 VS. 2021) 29

FIGURE 9 TELECOM SERVICE ASSURANCE MARKET, BY ORGANIZATION SIZE DURING

THE FORECAST PERIOD 29

FIGURE 10 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2016 30

FIGURE 11 TOP THREE REVENUE SEGMENTS FOR THE TELECOM SERVICE ASSURANCE MARKET, 2016—2021 31

FIGURE 12 ABILITY TO MEASURE THE PERFORMANCE OF A SERVICE AND QUALITY OF SERVICE IS A MAJOR DRIVING FACTOR FOR GROWTH OF THE TELECOM SERVICE ASSURANCE MARKET (2016—2021) 32

FIGURE 13 PROBE MONITORING SOFTWARE AND NORTH AMERICA TO HAVE THE LARGEST MARKET SHARE IN 2016 33

FIGURE 14 REGIONAL LIFECYCLE ANALYSIS: ASIA-PACIFIC TO ENTER THE GROWTH PHASE DURING THE FORECAST PERIOD 33

FIGURE 15 MARKET INVESTMENT SCENARIO: ASIA-PACIFIC WOULD EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS 34

FIGURE 16 SYSTEM INTEGRATION SERVICE IS ESTIMATED TO HAVE THE LARGEST MARKET SIZE IN 2016 35

FIGURE 17 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY SOLUTION 37

FIGURE 18 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY SOFTWARE 38

FIGURE 19 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY SERVICE 38

FIGURE 20 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY ORGANIZATION SIZE 39

FIGURE 21 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY DEPLOYMENT TYPE 39

FIGURE 22 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY REGION 40

FIGURE 23 TELECOM SERVICE ASSURANCE MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 41

FIGURE 24 TELECOM SERVICE ASSURANCE MARKET: VALUE CHAIN ANALYSIS 45

FIGURE 25 TELECOM SERVICE ASSURANCE ECOSYSTEM 46

FIGURE 26 STRATEGIC BENCHMARKING: COMPANIES ADOPTED PARTNERSHIPS, ACQUISITIONS, AND NEW PRODUCT LAUNCHES TO GAIN COMPETITIVE ADVANTAGE IN THE MARKET 47

FIGURE 27 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING

THE FORECAST PERIOD 48

FIGURE 28 NETWORK PERFORMANCE MONITORING SEGMENT IS EXPECTED TO GROW AT

THE HIGHEST CAGR DURING THE FORECAST PERIOD 49

FIGURE 29 PROFESSIONAL SERVICES SEGMENT IS EXPECTED TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 54

FIGURE 30 SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 60

FIGURE 31 CLOUD DEPLOYMENT TYPE IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 64

FIGURE 32 ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING

THE FORECAST PERIOD 68

FIGURE 33 REGIONAL SNAPSHOT: ASIA-PACIFIC IS THE EMERGING REGION IN THE TELECOM SERVICE ASSURANCE MARKET 69

FIGURE 34 NORTH AMERICA: MARKET SNAPSHOT 70

FIGURE 35 ASIA-PACIFIC: MARKET SNAPSHOT 83

FIGURE 36 COMPANIES ADOPTED NEW PRODUCT LAUNCHES AS THE KEY GROWTH STRATEGY 93

FIGURE 37 BUSINESS OFFERING COMPARISON 94

FIGURE 38 BUSINESS STRATEGY COMPARISON 95

FIGURE 39 MARKET EVALUATION FRAMEWORK 96

FIGURE 40 BATTLE FOR MARKET SHARE: PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS HAVE BEEN THE KEY STRATEGY FOR GROWTH IN THE TELECOM SERVICE ASSURANCE MARKET DURING 2014—2017 97

FIGURE 41 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS 101

FIGURE 42 CA TECHNOLOGIES: COMPANY SNAPSHOT 102

FIGURE 43 CA TECHNOLOGIES: SWOT ANALYSIS 104

FIGURE 44 ERICSSON: COMPANY SNAPSHOT 105

FIGURE 45 ERICSSON: SWOT ANALYSIS 108

FIGURE 46 HEWLETT PACKARD ENTERPRISE COMPANY: COMPANY SNAPSHOT 109

FIGURE 47 HEWLETT PACKARD ENTERPRISE COMPANY: SWOT ANALYSIS 111

FIGURE 48 NEC CORPORATION: COMPANY SNAPSHOT 112

FIGURE 49 NEC CORPORATION: SWOT ANALYSIS 114

FIGURE 50 NOKIA CORPORATION: COMPANY SNAPSHOT 115

FIGURE 51 NOKIA CORPORATION: SWOT ANALYSIS 117

FIGURE 52 ACCENTURE: COMPANY SNAPSHOT 118

FIGURE 53 AMDOCS INC.: COMPANY SNAPSHOT 120

FIGURE 54 COMARCH S.A.: COMPANY SNAPSHOT 122

FIGURE 55 HUAWEI TECHNOLOGIES CO., LTD.: COMPANY SNAPSHOT 124

FIGURE 56 INTERNATIONAL BUSINESS MACHINE CORPORATION: COMPANY SNAPSHOT 126

FIGURE 57 NETSCOUT SYSTEMS, INC.: COMPANY SNAPSHOT 130

FIGURE 58 ORACLE CORPORATION: COMPANY SNAPSHOT 132

FIGURE 59 SPIRENT COMMUNICATIONS PLC: COMPANY SNAPSHOT 134

FIGURE 60 TATA CONSULTANCY SERVICES LIMITED: COMPANY SNAPSHOT 136

FIGURE 61 VIAVI SOLUTIONS INC.: COMPANY SNAPSHOT 139

FIGURE 62 ZTE CORPORATION: COMPANY SNAPSHOT 141

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