Marktanalyse - North America IT Services MARKET, By Type (Professional, Managed, and Telecom), Deployment Type (On-Premise and Cloud), Organization Size (SMBs and Enterprises), Business Function, and Vertical - Forecast To 2021

MarketsandMarkets
01.2017
154 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Europa
  • Asien / Pazifik
  • Mittlerer Osten / Afrika
  • Nordamerika / USA
  • Australien
  • Mittel- / Südamerika
Sprache:
Englisch

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Increasing adoption of cloud services by enterprises is driving the North America IT services market”
The North America IT services market size is expected to grow from USD 175.2 million in 2016 to USD 261.5 million by 2021, at a Compound Annual Growth Rate (CAGR) of 8.3%. The significant rise in digital data has influenced enterprises to shift towards cloud services and thus has led the adoption of IT services. The market is being driven by factors, such as growing trend of big data & analytics, increased IT spending, and growing interest of small and medium-sized enterprises in adopting IT services.
'Managed services is expected to grow fastest in the North America IT services market”
The managed services segment offers outsourced IT services to meet the IT demands for industries operating in different verticals. The managed services segment is likely to witness considerable growth in the coming years, owing to the companies’ increasing emphasis on core activities and outsourcing of end-to-end IT solutions.
'Canada is expected to experience extensive growth opportunities in the next few years”
Canada is expected to represent potential opportunities for North America IT services market. This can be majorly attributed to the growth in the IT sector and the increasing adoption of digital technologies by enterprises in the country. Enterprises’ inclination towards IT technologies, such as mobility, cloud services, and data analytics are likely to influence the adoption of North America IT services market in the country in the coming years.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up profile of the primary participants is as follows:
• By Company: Tier 1 — 36%, Tier 2 — 21%, and Tier 3 — 43%
• By Designation: C-level — 75%, Director level — 15%, and Others — 10%
• By Region: North America — 70%, Europe — 15%, and APAC — 15%
The IT services segment comprises the major vendors, such as IBM Corporation, HP Enterprise, Accenture PLC, Infosys, Wipro Limited, Cognizant Technology Solutions Corporation, HCL Technologies Limited, Oracle, Tata Consultancy Services, Tech Mahindra, Fujitsu, Capgemini, NTT Data, Hitachi Consulting, Unisys Corporation, Dimension Data, Nokia Networks, Ericsson, and Huawei Technologies Limited.
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Research Coverage:
The report includes in-depth competitive analysis of these key players in the North America IT services market, with their company profiles, recent developments, and key market strategies. The research report segments the North America IT services market by type, deployment type, organization size, business function, and vertical.
Reasons to buy the Report
The North America IT services market has been segmented on the basis of types, deployment types, organization size, business functions, and verticals. The report is expected to help the market leaders/new entrants in this market in the following ways:
1. The report segments the North America IT services market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across different verticals and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report is expected to help stakeholders to better understand the competitors and gain more insights to better their position in businesses. There is a separate section on competitive landscape, including competitor ecosystem and mergers & acquisitions. Besides, there are company profiles of 13 players offering services in this market. In this section, the market internals are provided that can put them ahead of the competitors. The report also covers a list of three key innovators in the market.
TABLE OF CONTENTS



1 INTRODUCTION 15

1.1 OBJECTIVES OF THE STUDY 15

1.2 MARKET DEFINITION 15

1.3 MARKET SCOPE 16

1.3.1 MARKETS COVERED 16

1.3.2 YEARS CONSIDERED FOR THE STUDY 17

1.4 CURRENCY 17

1.5 LIMITATIONS 17

1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18

2.1 RESEARCH DATA 18

2.1.1 SECONDARY DATA 19

2.1.1.1 Key data from secondary sources 19

2.1.2 PRIMARY DATA 20

2.1.2.1 Key data from primary sources 20

2.1.2.2 Key industry insights 21

2.1.2.3 Breakdown of primaries 21

2.2 MARKET SIZE ESTIMATION 22

2.2.1 BOTTOM-UP APPROACH 22

2.2.2 TOP-DOWN APPROACH 23

2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24

2.4 RESEARCH ASSUMPTIONS 25

3 EXECUTIVE SUMMARY 26

4 PREMIUM INSIGHTS 28

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE NORTH AMERICA IT SERVICES MARKET 28

4.2 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY SERVICE TYPE, 2016—2021 28

4.3 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY DEPLOYMENT TYPE,

2016—2021 29

4.4 NORTH AMERICA IT SERVICES MARKET SNAPSHOT: BY VERTICAL AND BUSINESS FUNCTION, 2016 29

5 MARKET OVERVIEW 31

5.1 INTRODUCTION 32

5.2 MARKET EVOLUTION 32

5.3 MARKET SEGMENTATION 33

5.3.1 BY SERVICE TYPE 33

5.3.2 BY BUSINESS FUNCTION 33

5.3.3 BY ORGANIZATION SIZE 34

5.3.4 BY DEPLOYMENT TYPE 34

5.3.5 BY VERTICAL 35

5.4 MARKET DYNAMICS 36

5.4.1 DRIVERS 36

5.4.1.1 Increasing popularity of cloud services 36

5.4.1.2 Growing ICT spend and rising adoption of IT services among SMBs 37

5.4.2 RESTRAINTS 37

5.4.2.1 Concern over privacy and security 37

5.4.2.2 Doubts related to efficiency and effectiveness of IT services 37

5.4.3 OPPORTUNITIES 38

5.4.3.1 Rising demand for system integrators 38

5.4.3.2 Potential opportunities in exploring next-generation IT technology in BFSI and healthcare sectors 38

5.4.4 CHALLENGES 38

5.4.4.1 Less professionals with latest technological expertise 38

5.4.4.2 Complexities involved with the integration of third-party IT infrastructure with that of the organization 39

6 INDUSTRY TRENDS 40

6.1 INTRODUCTION 40

6.2 VALUE CHAIN ANALYSIS 40

6.3 STRATEGIC BENCHMARKING 41

7 TECHNOLOGY INNOVATION, SOCIAL, MOBILITY, ANALYTICS, AND CLOUD 42

7.1 INTRODUCTION 43

7.2 SOCIAL, MOBILITY, ANALYTICS, AND CLOUD 43

7.3 RECENT INNOVATIONS 43

8 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY SERVICE TYPE 45

8.1 INTRODUCTION 46

8.2 PROFESSIONAL SERVICES 48

8.2.1 SYSTEM INTEGRATION 50

8.2.1.1 Application integration 52

8.2.1.1.1 Application development 53

8.2.1.1.2 Application testing 53

8.2.1.1.3 Application lifecycle management 54

8.2.1.2 Infrastructure integration 54

8.2.1.2.1 Data center 56

8.2.1.2.2 Security 56

8.2.1.2.3 Mobility 56

8.2.1.2.4 Network 56

8.2.1.2.5 Others (communication and information management) 57

8.2.2 TRAINING AND EDUCATION 57

8.2.3 CONSULTING 57

8.3 MANAGED SERVICES 57

8.3.1 MANAGED SECURITY 59

8.3.2 MANAGED DATA CENTER 59

8.3.3 MANAGED NETWORK 59

8.3.4 MANAGED MOBILITY 59

8.3.5 OTHERS (MANAGED COMMUNICATION AND INFORMATION) 60

8.4 TELECOM SERVICES 60

9 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY ORGANIZATION SIZE 61

9.1 INTRODUCTION 62

9.2 SMALL AND MEDIUM BUSINESSES 62

9.3 ENTERPRISES 62

10 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY DEPLOYMENT TYPE 64

10.1 INTRODUCTION 65

10.2 ON-PREMISES 66

10.3 CLOUD 66

11 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY BUSINESS FUNCTION 67

11.1 INTRODUCTION 68

11.2 FINANCE AND ACCOUNTING 70

11.3 HUMAN RESOURCES 70

11.4 SALES AND MARKETING 70

11.5 SUPPLY CHAIN MANAGEMENT 70

11.6 OPERATIONS AND SUPPORT 70

11.7 MANUFACTURING 70

12 NORTH AMERICA IT SERVICES MARKET ANALYSIS, BY VERTICAL 71

12.1 INTRODUCTION 72

12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 74

12.3 MEDIA AND ENTERTAINMENT 74

12.4 GOVERNMENT AND DEFENSE 74

12.5 COMMUNICATION AND TECHNOLOGY 74

12.6 CONSUMER GOODS AND RETAIL 74

12.7 HEALTHCARE 74

12.8 OTHERS 74

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13 COMPETITIVE LANDSCAPE 75

13.1 OVERVIEW 75

13.2 NORTH AMERICA IT SERVICES MARKET: MNM VENDOR-DIVE COMPARISON 76

13.3 COMPETITIVE SITUATIONS AND TRENDS 79

13.3.1 NEW PRODUCT LAUNCHES/UPGRADATION 80

13.3.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 81

13.3.3 MERGERS AND ACQUISITIONS 83

13.3.4 EXPANSIONS 83

14 COMPANY PROFILES 84

14.1 INTRODUCTION 84

(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*

14.2 HEWLETT PACKARD ENTERPRISE 85

14.3 ACCENTURE PLC 88

14.4 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 91

14.5 WIPRO LIMITED 94

14.6 HCL TECHNOLOGIES LIMITED 97

14.7 INFOSYS 101

14.8 IBM CORPORATION 105

14.9 ORACLE CORPORATION 109

14.10 TATA CONSULTANCY SERVICES 113

14.11 TECH MAHINDRA 118

14.12 FUJITSU 123

14.13 CAPGEMINI 126

14.14 ERICSSON 129

14.15 HUAWEI TECHNOLOGIES CO. LTD. 132

14.16 NOKIA NETWORKS 135

15 KEY INNOVATORS 137

15.1 DIMENSION DATA 137

15.2 UNISYS CORPORATION 139

15.3 HITACHI CONSULTING CORPORATION 141

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

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16 APPENDIX 143

16.1 INDUSTRY EXCERPTS 143

16.2 DISCUSSION GUIDE 144

16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 148

16.4 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 150

16.5 AVAILABLE CUSTOMIZATIONS 151

16.6 RELATED REPORTS 151

16.7 AUTHOR DETAILS 152





LIST OF TABLES



TABLE 1 NORTH AMERICA IT SERVICES MARKET SIZE GROWTH RATE,

2014—2021 (USD BILLION, Y-O-Y %) 27

TABLE 2 RECENT DEVELOPMENTS IN SMAC TECHNOLOGIES, 2014—2021 44

TABLE 3 NORTH AMERICA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,

2014—2021 (USD BILLION) 46

TABLE 4 U.S.: IT SERVICES MARKET SIZE, BY SERVICE TYPE, 2014—2021 (USD BILLION) 47

TABLE 5 CANADA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,

2014—2021 (USD BILLION) 47

TABLE 6 PROFESSIONAL SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 48

TABLE 7 U.S.: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 49

TABLE 8 CANADA: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 49

TABLE 9 SYSTEM INTEGRATION MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 50

TABLE 10 U.S.: SYSTEM INTEGRATION MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 51

TABLE 11 CANADA: SYSTEM INTEGRATION MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 51

TABLE 12 APPLICATION INTEGRATION MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 52

TABLE 13 U.S.: APPLICATION INTEGRATION MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 53

TABLE 14 CANADA: APPLICATION INTEGRATION MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 53

TABLE 15 INFRASTRUCTURE INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE,

BY TYPE, 2014—2021 (USD BILLION) 55

TABLE 16 U.S.: INFRASTRUCTURE INTEGRATION MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 55

TABLE 17 CANADA: INFRASTRUCTURE INTEGRATION MARKET SIZE, BY TYPE,

2014—2021 (USD BILLION) 56

TABLE 18 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE,

BY TYPE, 2014—2021 (USD BILLION) 58

TABLE 19 U.S.: MANAGED SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 58

TABLE 20 CANADA: MANAGED SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD BILLION) 59

TABLE 21 NORTH AMERICA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,

2014—2021 (USD BILLION) 63

TABLE 22 U.S.: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE,

2014—2021 (USD MILLION) 63

TABLE 23 CANADA: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE,

2014—2021 (USD MILLION) 63

TABLE 24 NORTH AMERICA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,

2014—2021 (USD BILLION) 65

TABLE 25 U.S.: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,

2014—2021 (USD BILLION) 66

TABLE 26 CANADA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,

2014—2021 (USD BILLION) 66

TABLE 27 NORTH AMERICA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION,

2014—2021 (USD BILLION) 68

TABLE 28 U.S.: NORTH AMERICA IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2014—2021 (USD BILLION) 69

TABLE 29 CANADA: NORTH AMERICA IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2014—2021 (USD BILLION) 69

TABLE 30 NORTH AMERICA: IT SERVICES MARKET SIZE, BY VERTICAL,

2014—2021 (USD BILLION) 72

TABLE 31 U.S.: NORTH AMERICA IT SERVICES MARKET SIZE, BY VERTICAL,

2014—2021 (USD BILLION) 73

TABLE 32 CANADA: NORTH AMERICA IT SERVICES MARKET SIZE, BY VERTICAL,

2014—2021 (USD BILLION) 73

TABLE 33 NEW PRODUCT LAUNCHES, 2015—2016 80

TABLE 34 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2014—2016 81

TABLE 35 MERGERS AND ACQUISITIONS, 2015—2016 83

TABLE 36 EXPANSIONS, 2016 83





LIST OF FIGURES



FIGURE 1 NORTH AMERICA IT SERVICES MARKET: RESEARCH DESIGN 18

FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE,

DESIGNATION, AND REGION 21

FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22

FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23

FIGURE 5 DATA TRIANGULATION METHODOLOGY 24

FIGURE 6 TOP THREE CATEGORIES FOR THE NORTH AMERICA IT SERVICES MARKET DURING THE PERIOD 2016—2021 27

FIGURE 7 GROWING ADOPTION OF CLOUD SERVICES IS DRIVING THE NORTH AMERICA IT SERVICES MARKET DURING THE FORECAST PERIOD 28

FIGURE 8 MANAGED SERVICES SEGMENT IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 28

FIGURE 9 CLOUD DEPLOYMENT TYPE IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NORTH AMERICA IT SERVICES MARKET DURING THE FORECAST PERIOD 29

FIGURE 10 GOVERNMENT AND DEFENSE VERTICAL IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016 29

FIGURE 11 EVOLUTION OF THE NORTH AMERICA IT SERVICES MARKET 32

FIGURE 12 NORTH AMERICA IT SERVICES MARKET SEGMENTATION: BY SERVICE TYPE 33

FIGURE 13 NORTH AMERICA IT SERVICES MARKET SEGMENTATION: BY BUSINESS FUNCTION 33

FIGURE 14 NORTH AMERICA IT SERVICES MARKET SEGMENTATION: BY ORGANIZATION SIZE 34

FIGURE 15 NORTH AMERICA IT SERVICES MARKET SEGMENTATION: BY DEPLOYMENT TYPE 34

FIGURE 16 NORTH AMERICA IT SERVICES MARKET SEGMENTATION: BY VERTICAL 35

FIGURE 17 NORTH AMERICA IT SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 36

FIGURE 18 NORTH AMERICA IT SERVICES MARKET: VALUE CHAIN ANALYSIS 41

FIGURE 19 COMPANIES ADOPTED DIFFERENT STRATEGIES TO GAIN COMPETITIVE ADVANTAGE IN THE NORTH AMERICA IT SERVICES MARKET 41

FIGURE 20 MANAGED SERVICES TYPE IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 46

FIGURE 21 CONSULTING IS EXPECTED TO GROW SUBSTANTIALLY AMONG ALL PROFESSIONAL SERVICES DURING THE FORECAST PERIOD 48

FIGURE 22 APPLICATION INTEGRATION SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 50

FIGURE 23 APPLICATION TESTING IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 52

FIGURE 24 MOBILITY SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR AMONG INFRASTRUCTURE MANAGEMENT SERVICES DURING THE FORECAST PERIOD 54

FIGURE 25 MANAGED MOBILITY IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 57

FIGURE 26 SMALL AND MEDIUM BUSINESSES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 62

FIGURE 27 CLOUD IS EXPECTED TO BE THE MAJOR DEPLOYMENT MODEL DURING THE FORECAST PERIOD 65

FIGURE 28 SALES AND MARKETING BUSINESS FUNCTION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 68

FIGURE 29 HEALTHCARE VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72

FIGURE 30 COMPANIES ADOPTED THE STRATEGY OF PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS AS THE KEY GROWTH STRATEGY FROM 2014 TO 2016 75

FIGURE 31 PRODUCT OFFERING ANALYSIS 77

FIGURE 32 BUSINESS STRATEGY ANALYSIS 78

FIGURE 33 MARKET EVALUATION FRAMEWORK 79

FIGURE 34 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES 80

FIGURE 35 GEOGRAPHIC REVENUE MIX OF THE TOP FIVE MARKET PLAYERS 84

FIGURE 36 HEWLETT PACKARD ENTERPRISE: COMPANY SNAPSHOT 85

FIGURE 37 HEWLETT PACKARD ENTERPRISE: SWOT ANALYSIS 87

FIGURE 38 ACCENTURE PLC: COMPANY SNAPSHOT 88

FIGURE 39 ACCENTURE PLC: SWOT ANALYSIS 90

FIGURE 40 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT 91

FIGURE 41 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: SWOT ANALYSIS 93

FIGURE 42 WIPRO LIMITED: COMPANY SNAPSHOT 94

FIGURE 43 WIPRO LIMITED: SWOT ANALYSIS 96

FIGURE 44 HCL TECHNOLOGIES LIMITED: COMPANY SNAPSHOT 97

FIGURE 45 HCL TECHNOLOGIES LIMITED: SWOT ANALYSIS 100

FIGURE 46 INFOSYS: COMPANY SNAPSHOT 101

FIGURE 47 INFOSYS: SWOT ANALYSIS 104

FIGURE 48 IBM CORPORATION: COMPANY SNAPSHOT 105

FIGURE 49 IBM CORPORATION: SWOT ANALYSIS 108

FIGURE 50 ORACLE CORPORATION: COMPANY SNAPSHOT 109

FIGURE 51 ORACLE CORPORATION: SWOT ANALYSIS 112

FIGURE 52 TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT 113

FIGURE 53 TATA CONSULTANCY SERVICES: SWOT ANALYSIS 117

FIGURE 54 TECH MAHINDRA: COMPANY SNAPSHOT 118

FIGURE 55 TECH MAHINDRA: SWOT ANALYSIS 122

FIGURE 56 FUJITSU: COMPANY SNAPSHOT 123

FIGURE 57 FUJITSU: SWOT ANALYSIS 125

FIGURE 58 CAPGEMINI: COMPANY SNAPSHOT 126

FIGURE 59 CAPGEMINI: SWOT ANALYSIS 128

FIGURE 60 ERICSSON: COMPANY SNAPSHOT 129

FIGURE 61 HUAWEI TECHNOLOGIES CO. LTD.: COMPANY SNAPSHOT 132

FIGURE 62 UNISYS CORPORATION: COMPANY SNAPSHOT 139

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