Studie - Global Delivery Locations for BPO - Focus on Latin America (Strategic Focus)

Datamonitor
04.2008
30 Seiten

 
Typ:
Studie
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Chile
  • China
  • Kolumbien
  • Costa Rica
  • Indien
  • Mexiko
  • Nicaragua
  • Peru
  • Uruguay
  • Venezuela

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Introduction
A detailed analysis of Latin America?s capabilities as a sourcing location for IT outsourcing and BPO services.

Scope
This report looks at the opportunities available to IT and BPO vendors in major Latin American locations such as Mexico, Brazil and Argentina.

It also covers developing markets such as Costa Rica, Chile and Uruguay.

It contains analysis of the leading players in the Latin American market, including both local and international providers.

The report also offers recommendations to vendors about how best to utilize Latin America as part of a coherent sourcing strategy.

Report Highlights
Latin America is becoming an increasingly popular destination for IT services and BPO vendors who are looking to provide low-cost services to clients.

This report contains opinions generated from briefings with leading IT services and BPO players.

It also provides in-depth analysis of Latin America as a global sourcing hub.

Reasons to Purchase
Provides a detailed analysis of developments in Latin America, which is an increasingly popular sourcing location for vendors.

Offers an overview of the current competitive landscape in the Latin American It services and BPO market.

Offers recommendations to vendors interested in setting up a sourcing facility in Latin America.'
Overview 1

Catalyst 1

Summary 1

Key Messages 2

Latin America is becoming increasingly popular as a global sourcing location 2

Latin America has a competitive advantage due to proximity and linguistics 2

US outsourcing giants dominate the Latin American market 2

Many vendors are using Latin America as part of a multi-shore delivery model 2

Skill shortages and concerns over stability will hinder the region's growth 2

Table of Contents 2

Table of figures 3

Table of tables 3

Market Opportunity 4

Investment in Latin America by foreign IT/BPO companies has increased in recent years 4

Investment has been concentrated on the region's more developed economies 4

A number of factors are driving the growth of Latin America's IT/BPO sector 5

Geographical Proximity 5

Client Demand 5

Language Skills 6

Economic Growth 6

Cost of Labor 7

Political Stability 8

A broad range of services are being offered from Latin American centers 8

Challenges remain for vendors investing in Latin America 9

The Size of the Labor Pool 9

Language as a Barrier 10

Outsourcing Industry in Early Stages of Development 10

Cultural Differences 10

Customer Impact 12

Benefits to the customer of having services delivered from Latin America 12

Nearshore Delivery 12

Language Capabilities 13

Risk Diversification 13

Negative factors must also be considered 13

Security Concerns 13

Choice of Locations 14

Lack of Appropriate Workforce 15

Inter-Vertical Competition 15

Concerns Over Economic Stability 16

Competitive Landscape 17

Latin America's indigenous players are scaling up their global sourcing capabilities 17

Mexico 17

Brazil 18

The US outsourcing giants continue to dominate the Latin American market 19

European outsourcers are tapping Latin America's language capabilities 20

India's leading players are starting to make a major impact in Latin America 20

Go to Market 22

For vendors looking to set up in Latin America, there are several possible approaches 22

Latin America as a Nearshore Location 22

Using Latin America as Part of a Multi-Shoring Model 22

Tapping into Latin American Expertise in Key Vertical Markets 23

Mining 23

Life Sciences 24

Air Transportation 24

The recent activity in Latin America is set to continue 24

Increase in Activity is a Relatively Recent Trend 24

Opportunities Remain Outside Tier One Countries 24

Recommendations 25

Identify the main objectives 25

Recognize that Latin America is not a homogenous region 25

Determine the level of client demand 26

APPENDIX 27

Additional Economic Information 27

Methodology 27

Further reading 27

Ask the analyst 28

Datamonitor consulting 28

Disclaimer 28

List of Tables

Table 1: The three tiers of Latin America's IT outsourcing sector 5

Table 2: Time Zone Differences Between the US and Major Sourcing Centers 12

Table 3: 10 Most Populous Latin American Cities 15

Table 4: Economies in Latin America 27

List of Figures

Figure 1: GDP Growth in Latin America's Leading Global Sourcing Locations (%) 6

Figure 2: Value of Argentinean Peso, January 2002 to May 2003 (US$) 7

Figure 3: Population of India vs. the biggest Latin American countries (2007), in millions 9'

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