Marktanalyse - Change and Configuration Management Market by Components (Software and Services), Deployment (Cloud and On-premise), Organization Size (SME and Enterprises), Vertical, and Region - Global Forecast to 2021

MarketsandMarkets
01.2017
142 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Europa
  • Asien / Pazifik
  • Mittlerer Osten / Afrika
  • Nordamerika / USA
  • Australien
  • Mittel- / Südamerika
Sprache:
Englisch

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Increasing adoption of digital technologies is driving the change and configuration management market”
The change and configuration management market size is expected to grow from USD 1.21 billion in 2016 to USD 2.04 billion by 2021, at a CAGR of 11.0%. The ever-growing need for high operational excellence, increased resource utilization, improved security measures, and enhanced productivity in an enterprise for a sustainable future, has led to the adoption of change and configuration management software. The market is being driven by factors such as increased focus on identification, control, status accounting, audit and review. However, factor like diverse application practice in an enterprise is hampering the growth of change and configuration management market.
'Professional services is projected to showcase robust growth in the change and configuration management market”
The change and configuration management professional services aid clients in planning, designing, implementing, training, auditing, and managing solutions to streamline the business growth. Professional services are required in the IT industry during solution implementation or after the deployment.
'APAC region expected to experience extensive growth opportunities in the next few years”
In the rapidly growing economies such as China and India, the growing demand for enhanced technology implementation, awareness, and efforts to standardize the change and configuration management are some of the growth drivers for the market. Additionally, huge population, developing technology hubs, and affluent countries such as South Korea and Japan, have further enhanced growth prospects in this region. Increasing trend of BYOD, cloud, and evolution of IoT along with growing technology, encouraged tremendous opportunities for growth in the next five years.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. Break-up of profile of primary participants is as follows:
• By Company: Tier 1 — 36 %, Tier 2 — 21%, and Tier 3 — 43%
• By Designation: C level — 75%, Director level — 15%, Others — 10%
• By Region: North America — 70%, Europe — 15%, APAC — 15%
The change and configuration management ecosystem comprises the major vendors such as IBM Corporation (U.S.), Microsoft Corporation (U.S.), HP Enterprises (U.S.), CA technologies (U.S.), ServiceNow (U.S.), BMC Software (U.S.), AWS (U.S.), Chef Software (U.S.), Puppet (U.S.), Ansible by Red Hat (U.S.), and Codenvy (U.S.).
Research Coverage:
The report includes in-depth competitive analysis of these key players in the change and configuration management market, with their company profiles, recent developments, and key market strategies. The research report segments the change and configuration management market by software and services, deployment type, organization size, vertical, and region.
Reasons to Buy the Report
The change and configuration management market has been segmented on the basis software and services, deployment type, organization size, vertical, and region. The report will help the market leaders/new entrants in this market in the following ways:
1. The report segments the change and configuration management market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across different verticals and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitors and gain more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers & acquisitions. Besides, there are company profiles of 11 players offering services in this market. In this section, market internals are provided that can put them ahead of the competitors.
TABLE OF CONTENTS



1 INTRODUCTION 13

1.1 OBJECTIVES OF THE REPORT 13

1.2 MARKET DEFINITION 13

1.3 MARKET SCOPE 14

1.3.1 MARKETS COVERED 15

1.3.2 YEARS CONSIDERED FOR THE STUDY 15

1.4 CURRENCY 16

1.5 LIMITATIONS 16

1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17

2.1 RESEARCH DATA 17

2.1.1 SECONDARY DATA 18

2.1.2 PRIMARY DATA 19

2.1.2.1 Key data from primary sources 19

2.1.2.2 Key industry insights 20

2.1.2.3 Breakdown of primaries 20

2.2 MARKET SIZE ESTIMATION 21

2.2.1 BOTTOM-UP APPROACH 21

2.2.2 TOP-DOWN APPROACH 22

2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23

2.4 VENDOR DIVE MATRIX 24

2.4.1 QUADRANT DESCRIPTION 25

2.5 RESEARCH ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 30

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CHANGE AND CONFIGURATION MANAGEMENT MARKET 30

4.2 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY COMPONENT 30

4.3 CHANGE AND CONFIGURATION MANAGEMENT MARKET POTENTIAL 31

4.4 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY REGION AND VERTICAL 31

4.5 CHANGE AND CONFIGURATION MANAGEMENT MARKET, BY REGION 32

4.6 LIFECYCLE ANALYSIS, BY REGION, 2016 32

5 MARKET OVERVIEW 34

5.1 INTRODUCTION 35

5.2 MARKET SEGMENTATION 35

5.2.1 BY COMPONENT 35

5.2.2 BY DEPLOYMENT TYPE 36

5.2.3 BY ORGANIZATION SIZE 36

5.2.4 BY VERTICAL 37

5.2.5 BY REGION 37

5.3 MARKET DYNAMICS 38

5.3.1 DRIVERS 39

5.3.1.1 Simplification and synchronization of IT resources 39

5.3.1.2 Automated management of IT processes and policies 39

5.3.1.3 Digital technologies driving the need for scalable and flexible systems 39

5.3.2 RESTRAINT 40

5.3.2.1 Diverse applications in an enterprise 40

5.3.3 OPPORTUNITY 40

5.3.3.1 Potential combination of configuration management Tools with the DevOPs approach 40

5.3.3.2 Increased demand for agile systems 40

5.3.4 CHALLENGES: 41

5.3.4.1 Third-party integrations, acquisitions, and collaborations 41

5.3.4.2 GUI development problem for large amounts of data 41

6 INDUSTRY TRENDS 42

6.1 INTRODUCTION 42

6.2 VALUE CHAIN ANALYSIS 42

6.3 ECOSYSTEM 43

6.4 STRATEGIC BENCHMARKING 44

6.5 EVOLUTION 45

7 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY COMPONENT 46

7.1 INTRODUCTION 47

7.2 SOFTWARE 48

7.3 SERVICES 49

7.3.1 PROFESSIONAL SERVICES 50

7.3.1.1 Training and consulting 51

7.3.1.2 Integration services 52

7.3.1.3 Support and maintenance 53

7.3.2 MANAGED SERVICES 53



8 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE 55

8.1 INTRODUCTION 56

8.2 CLOUD 57

8.3 ON-PREMISES 58

9 CHANGE AND CONFIGURATION MARKET ANALYSIS, BY ORGANIZATION SIZE 59

9.1 INTRODUCTION 60

9.2 SMALL AND MEDIUM SIZE ENTERPRISES (SMES) 61

9.3 LARGE ENTERPRISES 61

10 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY VERTICAL 63

10.1 INTRODUCTION 64

10.2 BFSI (BANKING, FINANCIAL SERVICES, AND INSURANCE) 65

10.3 HEALTHCARE AND LIFE SCIENCE 66

10.4 EDUCATION 67

10.5 GOVERNMENT AND PUBLIC SECTOR 67

10.6 TELECOM AND IT 68

10.7 RETAIL AND CONSUMER PACKAGED GOODS 69

10.8 OTHERS 69

11 CHANGE AND CONFIGURATION MANAGEMENT MARKET ANALYSIS, BY REGION 71

11.2 INTRODUCTION 72

11.3 NORTH AMERICA 73

11.3.1 U.S. 78

11.4 EUROPE 80

11.5 ASIA-PACIFIC 83

11.6 MIDDLE EAST AND AFRICA 87

11.7 LATIN AMERICA 90

12 COMPETITIVE LANDSCAPE 94

12.1 OVERVIEW 94

12.2 COMPETITIVE SITUATION AND TRENDS 95

12.2.1 NEW PRODUCT LAUNCHES 96

12.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 98

12.2.3 MERGERS AND ACQUISITIONS 99

12.2.4 EXPANSIONS 99

12.3 MNM DIVE: CHANGE AND CONFIGURATION MANAGEMENT VENDOR SCORECARD 100

12.3.1 CHANGE AND CONFIGURATION MANAGEMENT: MNM DIVE-VENDOR COMPARISON 101



13 COMPANY PROFILES 103

13.1 INTRODUCTION 103

(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*

13.2 IBM CORPORATION 104

13.3 MICROSOFT CORPORATION 107

13.4 HEWLETT-PACKARD ENTERPRISE COMPANY 110

13.5 CA TECHNOLOGIES 113

13.6 SERVICENOW 116

13.7 BMC SOFTWARE 119

13.8 AMAZON WEB SERVICES 121

13.9 CHEF SOFTWARE, INC. 123

13.10 PUPPET 125

13.11 ANSIBLE 127

13.12 CODENVY, INC. 129

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX 131

14.1 INDUSTRY EXCERPTS 131

14.2 DISCUSSION GUIDE 132

14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 135

14.4 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 137

14.5 AVAILABLE CUSTOMIZATIONS 138

14.6 RELATED REPORTS 139

14.7 AUTHOR DETAILS 140





LIST OF TABLES



TABLE 1 GLOBAL CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 28

TABLE 2 CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2014—2021 (USD MILLION) 47

TABLE 3 SOFTWARE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 49

TABLE 4 SERVICES: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 49

TABLE 5 SERVICES: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY TYPE, 2014—2021 (USD MILLION) 50

TABLE 6 PROFESSIONAL SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 50

TABLE 7 PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD MILLION) 51

TABLE 8 TRAINING AND CONSULTING MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 52

TABLE 9 INTEGRATION SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 52

TABLE 10 SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 53

TABLE 11 MANAGED SERVICES MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 54

TABLE 12 CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 56

TABLE 13 CLOUD: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 57

TABLE 14 ON-PREMISES: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 58

TABLE 15 CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 60

TABLE 16 SMALL AND MEDIUM SIZE ENTERPRISES: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 61

TABLE 17 LARGE ENTERPRISES: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 62

TABLE 18 CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 64

TABLE 19 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 66

TABLE 20 HEALTHCARE AND LIFE SCIENCE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 66

TABLE 21 EDUCATION: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 67

TABLE 22 GOVERNMENT AND PUBLIC SECTOR: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 68

TABLE 23 TELECOM AND IT: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 68

TABLE 24 RETAIL AND CONSUMER PACKAGED GOODS: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION, 2014—2021 (USD MILLION) 69

TABLE 25 OTHERS: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY REGION, 2014—2021 (USD MILLION) 70

TABLE 26 CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY REGION,

2014—2021 (USD MILLION) 72

TABLE 27 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COUNTRY, 2014—2021 (USD MILLION) 75

TABLE 28 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 75

TABLE 29 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 75

TABLE 30 PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD MILLION) 76

TABLE 31 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 76

TABLE 32 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 77

TABLE 33 NORTH AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY VERTICAL, 2014—2021 (USD MILLION) 77

TABLE 34 U.S.: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 78

TABLE 35 U.S. : CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 78

TABLE 36 U.S.: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,

2014—2021 (USD MILLION) 79

TABLE 37 U.S.: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 79

TABLE 38 U.S.: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 79

TABLE 39 U.S.: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 80

TABLE 40 EUROPE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 81

TABLE 41 EUROPE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 81

TABLE 42 EUROPE: PROFESSIONAL SERVICES MARKET SIZE,

BY TYPE, 2014—2021 (USD MILLION) 81

TABLE 43 EUROPE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 82

TABLE 44 EUROPE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 82

TABLE 45 EUROPE: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY VERTICAL, 2014—2021 (USD MILLION) 83

TABLE 46 ASIA-PACIFIC: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 85

TABLE 47 ASIA-PACIFIC: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 85

TABLE 48 ASIA-PACIFIC: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,

2014—2021 (USD MILLION) 85

TABLE 49 ASIA-PACIFIC: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 86

TABLE 50 ASIA-PACIFIC: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 86

TABLE 51 ASIA- PACIFIC : CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY VERTICAL, 2014—2021 (USD MILLION) 87

TABLE 52 MIDDLE EAST AND AFRICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2014—2021 (USD MILLION) 87

TABLE 53 MIDDLE EAST AND AFRICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY SERVICE, 2014—2021 (USD MILLION) 88

TABLE 54 MIDDLE EAST AND AFRICA: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD MILLION) 88

TABLE 55 MIDDLE EAST AND AFRICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 89

TABLE 56 MIDDLE EAST AND AFRICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 89

TABLE 57 MIDDLE EAST AND AFRICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE, BY VERTICAL, 2014—2021 (USD MILLION) 90

TABLE 58 LATIN AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY COMPONENT, 2014—2021 (USD MILLION) 90

TABLE 59 LATIN AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY SERVICE, 2014—2021 (USD MILLION) 91

TABLE 60 LATIN AMERICA: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2014—2021 (USD MILLION) 91

TABLE 61 LATIN AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY DEPLOYMENT TYPE, 2014—2021 (USD MILLION) 92

TABLE 62 LATIN AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2014—2021 (USD MILLION) 92

TABLE 63 LATIN AMERICA: CHANGE AND CONFIGURATION MANAGEMENT MARKET SIZE,

BY VERTICAL,2014—2021 (USD MILLION) 93

TABLE 64 NEW PRODUCT LAUNCHES, 2016 97

TABLE 65 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2016 98

TABLE 66 MERGERS AND ACQUISITIONS, 2015—2016 99

TABLE 67 EXPANSIONS, 2016 100





LIST OF FIGURES



FIGURE 1 GLOBAL CHANGE AND CONFIGURATION MANAGEMENT MARKET: RESEARCH DESIGN 17

FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 21

FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22

FIGURE 4 MARKET BREAKDOWN AND DATA TRIANGULATION 23

FIGURE 5 VENDOR DIVE MATRIX: CRITERIA WEIGHTAGE 24

FIGURE 6 VENDOR DIVE MATRIX 25

FIGURE 7 SERVICE MODEL SNAPSHOT: MARKET FOR MANAGED SERVICES IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 28

FIGURE 8 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2016 29

FIGURE 9 IMPROVED FLEXIBILITY OF SYSTEMS IS DRIVING THE CHANGE AND CONFIGURATION MANAGEMENT MARKET 30

FIGURE 10 THE SERVICES MARKET FOR CHANGE AND CONFIGURATION MANAGEMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 30

FIGURE 11 ON-PREMISES DEPLOYMENT IS EXPECTED TO DOMINATE THE MARKET DURING THE FORECAST PERIOD 31

FIGURE 12 GOVERNMENT AND PUBLIC SECTOR VERTICAL IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE CHANGE AND CONFIGURATION MANAGEMENT MARKET, IN 2016 31

FIGURE 13 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SIZE IN CHANGE AND CONFIGURATION MANAGEMENT MARKET DURING THE FORECAST PERIOD 32

FIGURE 14 REGIONAL LIFECYCLE: ASIA-PACIFIC IS ESTIMATED TO BE IN THE GROWTH PHASE IN 2016 33

FIGURE 15 CHANGE AND CONFIGURATION MANAGEMENT MARKET SEGMENTATION:

BY COMPONENT 35

FIGURE 16 CHANGE AND CONFIGURATION MANAGEMENT MARKET SEGMENTATION:

BY DEPLOYMENT TYPE 36

FIGURE 17 CHANGE AND CONFIGURATION MANAGEMENT MARKET SEGMENTATION:

BY ORGANIZATION SIZE 36

FIGURE 18 CHANGE AND CONFIGURATION MANAGEMENT MARKET SEGMENTATION:

BY VERTICAL 37

FIGURE 19 CHANGE AND CONFIGURATION MANAGEMENT MARKET SEGMENTATION:

BY REGION 37

FIGURE 20 CHANGE AND CONFIGURATION MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 38

FIGURE 21 CHANGE AND CONFIGURATION MANAGEMENT MARKET: VALUE CHAIN 42

FIGURE 22 CHANGE AND CONFIGURATION MANAGEMENT MARKET ECOSYSTEM 43

FIGURE 23 SERVICES SEGMENT IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING

THE FORECAST PERIOD 47

FIGURE 24 CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 56

FIGURE 25 LARGE ENTERPRISES SEGMENT IS EXPECTED TO HOLD THE LARGEST MARKET SHARE DURING FORECAST PERIOD 60

FIGURE 26 TELECOM AND IT IS EXPECTED TO GROW WITH HIGHEST CAGR DURING

2016- 2021 65

FIGURE 27 ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72

FIGURE 28 GEOGRAPHIC SNAPSHOT (2016—2021): ASIA-PACIFIC AND MIDDLE EAST AND AFRICA OFFERS LUCRATIVE OPPORTUNITIES IN THE CHANGE AND CONFIGURATION MANAGEMENT MARKET 73

FIGURE 29 NORTH AMERICA MARKET SNAPSHOT 74

FIGURE 30 ASIA-PACIFIC MARKET SNAPSHOT 84

FIGURE 31 COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2014 AND 2016 94

FIGURE 32 MARKET EVALUATION FRAMEWORK 95

FIGURE 33 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES WAS THE KEY STRATEGY 96

FIGURE 34 EVALUATION OVERVIEW: SERVICE OFFERINGS 100

FIGURE 35 EVALUATION OVERVIEW: BUSINESS STRATEGY 101

FIGURE 36 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS 103

FIGURE 37 IBM CORPORATION: COMPANY SNAPSHOT 104

FIGURE 38 IBM CORPORATION: SWOT ANALYSIS 106

FIGURE 39 MICROSOFT CORPORATION: COMPANY SNAPSHOT 107

FIGURE 40 MICROSOFT CORPORATION: SWOT ANALYSIS 109

FIGURE 41 HEWLETT-PACKARD ENTERPRISE COMPANY: COMPANY SNAPSHOT 110

FIGURE 42 HEWLETT-PACKARD ENTERPRISE COMPANY: SWOT ANALYSIS 112

FIGURE 43 CA TECHNOLOGIES : COMPANY SNAPSHOT 113

FIGURE 44 CA TECHNOLOGIES: SWOT ANALYSIS 115

FIGURE 45 SERVICENOW: COMPANY SNAPSHOT 116

FIGURE 46 SERVICENOW: SWOT ANALYSIS 118

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