Marktanalyse - BPO Services Top 5 Emerging Markets Industry Guide_2016

MarketLine
07.2016
105 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Sprache:
Englisch

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Summary
BPO Services Top 5 Emerging Markets Industry Guide_2016 is a comprehensive study outlaying the current market scenario, future prospective and detailed industry insights of BPO Services market in Emerging 5 countries. The study pegs that these countries contributed $8,716.7 million to the global bpo services industry in 2015, with a compound annual growth rate (CAGR) of 24.7% between 2007 and 2011. the top 5 emerging countries are expected to reach a value of $18,052.7 million in 2020, with a CAGR of 15.7% over the 2015-20 period.

As per the report, BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes.

According to Marketline, within the bpo services industry, India is the leading country among the top 5 emerging nations, with market revenues of $2,704.2 million in 2015. This was followed by China and Brazil with a value of $2,660.8 and $2,075.3 million, respectively. Further it provides, detailed industry analysis with help of Five Force Model at overall regional level and for 5 countries Brazil, China, India, Mexico and South Africa, analyzed within this report.

In order to have industry accepted standard comparative scenario — in this report,

Key Findings
 Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the emerging five bpo services market
 Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the emerging five bpo services market
 Leading company profiles reveal details of key bpo services market players’ emerging five operations and financial performance
 Add weight to presentations and pitches by understanding the future growth prospects of the emerging five bpo services market with five year forecasts
 Compares data from Brazil, China, India, Mexico and South Africa, alongside individual chapters on each country

Synopsis
The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Reasons To Buy
 What was the size of the emerging five bpo services market by value in 2015?
 What will be the size of the emerging five bpo services market in 2020?
 What factors are affecting the strength of competition in the emerging five bpo services market?
 How has the market performed over the last five years?
 What are the main segments that make up the emerging five bpo services market?

Key Highlights
These countries contributed $8,716.7 million to the global bpo services industry in 2015, with a compound annual growth rate (CAGR) of 24.7% between 2007 and 2011. The top 5 emerging countries are expected to reach a value of $18,052.7 million in 2020, with a CAGR of 15.7% over the 2015-20 period.
Within the bpo services industry, India is the leading country among the top 5 emerging nations, with market revenues of $2,704.2 million in 2015. This was followed by China and Brazil with a value of $2,660.8 and $2,075.3 million, respectively.
China is expected to lead the bpo services industry in the top five emerging nations, with a value of $6,578.3 million in 2020, followed by India and Brazil with expected values of $5,652.1 and $3,885.7 million, respectively.
Table of Contents

Introduction

What is this report about?

Who is the target reader?

How to use this report

Definitions

Top Emerging Countries BPO Services

Industry Outlook

BPO Services in South Africa

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Brazil

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in China

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in India

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Mexico

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

Company Profiles

Leading companies

Appendix

Methodology

About MarketLine



List of Tables

Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2011-20

Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2011-15

Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2015-20

Table 4: South Africa bpo services market value: $ million, 2011—15

Table 5: South Africa bpo services market category segmentation: $ million, 2015

Table 6: South Africa bpo services market geography segmentation: $ million, 2015

Table 7: South Africa bpo services market value forecast: $ million, 2015—20

Table 8: South Africa size of population (million), 2011—15

Table 9: South Africa gdp (constant 2005 prices, $ billion), 2011—15

Table 10: South Africa gdp (current prices, $ billion), 2011—15

Table 11: South Africa inflation, 2011—15

Table 12: South Africa consumer price index (absolute), 2011—15

Table 13: South Africa exchange rate, 2011—15

Table 14: Brazil bpo services market value: $ million, 2011—15

Table 15: Brazil bpo services market category segmentation: $ million, 2015

Table 16: Brazil bpo services market geography segmentation: $ million, 2015

Table 17: Brazil bpo services market value forecast: $ million, 2015—20

Table 18: Brazil size of population (million), 2011—15

Table 19: Brazil gdp (constant 2005 prices, $ billion), 2011—15

Table 20: Brazil gdp (current prices, $ billion), 2011—15

Table 21: Brazil inflation, 2011—15

Table 22: Brazil consumer price index (absolute), 2011—15

Table 23: Brazil exchange rate, 2011—15

Table 24: China bpo services market value: $ million, 2011—15

Table 25: China bpo services market category segmentation: $ million, 2015

Table 26: China bpo services market geography segmentation: $ million, 2015

Table 27: China bpo services market value forecast: $ million, 2015—20

Table 28: China size of population (million), 2011—15

Table 29: China gdp (constant 2005 prices, $ billion), 2011—15

Table 30: China gdp (current prices, $ billion), 2011—15

Table 31: China inflation, 2011—15

Table 32: China consumer price index (absolute), 2011—15

Table 33: China exchange rate, 2011—15

Table 34: India bpo services market value: $ million, 2011—15

Table 35: India bpo services market category segmentation: $ million, 2015

Table 36: India bpo services market geography segmentation: $ million, 2015

Table 37: India bpo services market value forecast: $ million, 2015—20

Table 38: India size of population (million), 2011—15

Table 39: India gdp (constant 2005 prices, $ billion), 2011—15

Table 40: India gdp (current prices, $ billion), 2011—15

Table 41: India inflation, 2011—15

Table 42: India consumer price index (absolute), 2011—15

Table 43: India exchange rate, 2011—15

Table 44: Mexico bpo services market value: $ million, 2011—15

Table 45: Mexico bpo services market category segmentation: $ million, 2015

Table 46: Mexico bpo services market geography segmentation: $ million, 2015

Table 47: Mexico bpo services market value forecast: $ million, 2015—20

Table 48: Mexico size of population (million), 2011—15

Table 49: Mexico gdp (constant 2005 prices, $ billion), 2011—15

Table 50: Mexico gdp (current prices, $ billion), 2011—15

Table 51: Mexico inflation, 2011—15

Table 52: Mexico consumer price index (absolute), 2011—15

Table 53: Mexico exchange rate, 2011—15

Table 54: Genpact Ltd: key facts

Table 55: Genpact Ltd: key financials ($)

Table 56: Genpact Ltd: key financial ratios

Table 57: HCL Technologies Limited: key facts

Table 58: HCL Technologies Limited: key financials ($)

Table 59: HCL Technologies Limited: key financial ratios

Table 60: TMF Group: key facts

Table 61: Infosys Ltd: key facts

Table 62: Infosys Ltd: key financials ($)

Table 63: Infosys Ltd: key financial ratios

Table 64: ISS A/S: key facts

Table 65: ISS A/S: key financials ($)

Table 66: ISS A/S: key financials (DKK)

Table 67: ISS A/S: key financial ratios

Table 68: Cap Gemini S.A.: key facts

Table 69: Cap Gemini S.A.: key financials ($)

Table 70: Cap Gemini S.A.: key financials (€)

Table 71: Cap Gemini S.A.: key financial ratios



List of Figures

Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2011-20

Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2011-15

Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2015-20

Figure 4: South Africa bpo services market value: $ million, 2011—15

Figure 5: South Africa bpo services market category segmentation: % share, by value, 2015

Figure 6: South Africa bpo services market geography segmentation: % share, by value, 2015

Figure 7: South Africa bpo services market value forecast: $ million, 2015—20

Figure 8: Forces driving competition in the bpo services market in South Africa, 2015

Figure 9: Drivers of buyer power in the bpo services market in South Africa, 2015

Figure 10: Drivers of supplier power in the bpo services market in South Africa, 2015

Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2015

Figure 12: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2015

Figure 13: Drivers of degree of rivalry in the bpo services market in South Africa, 2015

Figure 14: Brazil bpo services market value: $ million, 2011—15

Figure 15: Brazil bpo services market category segmentation: % share, by value, 2015

Figure 16: Brazil bpo services market geography segmentation: % share, by value, 2015

Figure 17: Brazil bpo services market value forecast: $ million, 2015—20

Figure 18: Forces driving competition in the bpo services market in Brazil, 2015

Figure 19: Drivers of buyer power in the bpo services market in Brazil, 2015

Figure 20: Drivers of supplier power in the bpo services market in Brazil, 2015

Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2015

Figure 22: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2015

Figure 23: Drivers of degree of rivalry in the bpo services market in Brazil, 2015

Figure 24: China bpo services market value: $ million, 2011—15

Figure 25: China bpo services market category segmentation: % share, by value, 2015

Figure 26: China bpo services market geography segmentation: % share, by value, 2015

Figure 27: China bpo services market value forecast: $ million, 2015—20

Figure 28: Forces driving competition in the bpo services market in China, 2015

Figure 29: Drivers of buyer power in the bpo services market in China, 2015

Figure 30: Drivers of supplier power in the bpo services market in China, 2015

Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in China, 2015

Figure 32: Factors influencing the threat of substitutes in the bpo services market in China, 2015

Figure 33: Drivers of degree of rivalry in the bpo services market in China, 2015

Figure 34: India bpo services market value: $ million, 2011—15

Figure 35: India bpo services market category segmentation: % share, by value, 2015

Figure 36: India bpo services market geography segmentation: % share, by value, 2015

Figure 37: India bpo services market value forecast: $ million, 2015—20

Figure 38: Forces driving competition in the bpo services market in India, 2015

Figure 39: Drivers of buyer power in the bpo services market in India, 2015

Figure 40: Drivers of supplier power in the bpo services market in India, 2015

Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in India, 2015

Figure 42: Factors influencing the threat of substitutes in the bpo services market in India, 2015

Figure 43: Drivers of degree of rivalry in the bpo services market in India, 2015

Figure 44: Mexico bpo services market value: $ million, 2011—15

Figure 45: Mexico bpo services market category segmentation: % share, by value, 2015

Figure 46: Mexico bpo services market geography segmentation: % share, by value, 2015

Figure 47: Mexico bpo services market value forecast: $ million, 2015—20

Figure 48: Forces driving competition in the bpo services market in Mexico, 2015

Figure 49: Drivers of buyer power in the bpo services market in Mexico, 2015

Figure 50: Drivers of supplier power in the bpo services market in Mexico, 2015

Figure 51: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2015

Figure 52: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2015

Figure 53: Drivers of degree of rivalry in the bpo services market in Mexico, 2015

Figure 54: Genpact Ltd: revenues & profitability

Figure 55: Genpact Ltd: assets & liabilities

Figure 56: HCL Technologies Limited: revenues & profitability

Figure 57: HCL Technologies Limited: assets & liabilities

Figure 58: Infosys Ltd: revenues & profitability

Figure 59: Infosys Ltd: assets & liabilities

Figure 60: ISS A/S: revenues & profitability

Figure 61: ISS A/S: assets & liabilities

Figure 62: Cap Gemini S.A.: revenues & profitability

Figure 63: Cap Gemini S.A.: assets & liabilities

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