Marktanalyse - BPO Services in Turkey

MarketLine
06.2016
36 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Türkei
Sprache:
Englisch

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Summary
BPO Services in Turkey industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Turkey bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Turkey

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Turkey

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Turkey bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the Turkey economy


Reasons To Buy
What was the size of the Turkey bpo services market by value in 2015?

What will be the size of the Turkey bpo services market in 2020?

What factors are affecting the strength of competition in the Turkey bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Turkey's bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The Turkish BPO services market had total revenues of $88.9m in 2015, representing a compound annual growth rate (CAGR) of 7.6% between 2011 and 2015.

- The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $24.7m, equivalent to 27.8% of the market's overall value.

- The major reason behind using BPO services is to reduce operational costs and maximize economies of scale, especially in fluctuating economic conditions. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels. BPO activities in Turkey also include telesales and customer upselling, and banks are increasingly outsourcing some services to specialised BPO centres.
Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Accenture PLC

ISS A/S

TeleTech Holdings, Inc.

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine



List of Tables

Table 1: Turkey bpo services market value: $ million, 2011—15

Table 2: Turkey bpo services market category segmentation: $ million, 2015

Table 3: Turkey bpo services market geography segmentation: $ million, 2015

Table 4: Turkey bpo services market value forecast: $ million, 2015—20

Table 5: Accenture PLC: key facts

Table 6: Accenture PLC: key financials ($)

Table 7: Accenture PLC: key financial ratios

Table 8: ISS A/S: key facts

Table 9: ISS A/S: key financials ($)

Table 10: ISS A/S: key financials (DKK)

Table 11: ISS A/S: key financial ratios

Table 12: TeleTech Holdings, Inc.: key facts

Table 13: TeleTech Holdings, Inc.: key financials ($)

Table 14: TeleTech Holdings, Inc.: key financial ratios

Table 15: Turkey size of population (million), 2011—15

Table 16: Turkey gdp (constant 2005 prices, $ billion), 2011—15

Table 17: Turkey gdp (current prices, $ billion), 2011—15

Table 18: Turkey inflation, 2011—15

Table 19: Turkey consumer price index (absolute), 2011—15

Table 20: Turkey exchange rate, 2011—15



List of Figures

Figure 1: Turkey bpo services market value: $ million, 2011—15

Figure 2: Turkey bpo services market category segmentation: % share, by value, 2015

Figure 3: Turkey bpo services market geography segmentation: % share, by value, 2015

Figure 4: Turkey bpo services market value forecast: $ million, 2015—20

Figure 5: Forces driving competition in the bpo services market in Turkey, 2015

Figure 6: Drivers of buyer power in the bpo services market in Turkey, 2015

Figure 7: Drivers of supplier power in the bpo services market in Turkey, 2015

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Turkey, 2015

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Turkey, 2015

Figure 10: Drivers of degree of rivalry in the bpo services market in Turkey, 2015

Figure 11: Accenture PLC: revenues & profitability

Figure 12: Accenture PLC: assets & liabilities

Figure 13: ISS A/S: revenues & profitability

Figure 14: ISS A/S: assets & liabilities

Figure 15: TeleTech Holdings, Inc.: revenues & profitability

Figure 16: TeleTech Holdings, Inc.: assets & liabilities

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