Marktanalyse - BPO Services in North America

MarketLine
06.2016
37 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Nordamerika / USA
Sprache:
Englisch

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Summary
BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the North America bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the North America economy


Reasons To Buy
What was the size of the North America bpo services market by value in 2015?

What will be the size of the North America bpo services market in 2020?

What factors are affecting the strength of competition in the North America bpo services market?

How has the market performed over the last five years?

What are the main segments that make up North America's bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The North American BPO services market had total revenues of $64.6bn in 2015, representing a compound annual growth rate (CAGR) of 5.1% between 2011 and 2015.

- The vertical-specific BPO segment was the market's most lucrative in 2015, with total revenues of $18.9bn, equivalent to 29.3% of the market's overall value.

- The North American BPO services market is the largest globally due to the US BPO market, accounting for almost 90% of the regional market in value terms.
Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Accenture PLC

Infosys Ltd

SYNNEX Corporation

Telus International

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine



List of Tables

Table 1: North America bpo services market value: $ billion, 2011—15

Table 2: North America bpo services market category segmentation: $ billion, 2015

Table 3: North America bpo services market geography segmentation: $ billion, 2015

Table 4: North America bpo services market value forecast: $ billion, 2015—20

Table 5: Accenture PLC: key facts

Table 6: Accenture PLC: key financials ($)

Table 7: Accenture PLC: key financial ratios

Table 8: Infosys Ltd: key facts

Table 9: Infosys Ltd: key financials ($)

Table 10: Infosys Ltd: key financial ratios

Table 11: SYNNEX Corporation: key facts

Table 12: SYNNEX Corporation: key financials ($)

Table 13: SYNNEX Corporation: key financial ratios

Table 14: Telus International: key facts



List of Figures

Figure 1: North America bpo services market value: $ billion, 2011—15

Figure 2: North America bpo services market category segmentation: % share, by value, 2015

Figure 3: North America bpo services market geography segmentation: % share, by value, 2015

Figure 4: North America bpo services market value forecast: $ billion, 2015—20

Figure 5: Forces driving competition in the bpo services market in North America, 2015

Figure 6: Drivers of buyer power in the bpo services market in North America, 2015

Figure 7: Drivers of supplier power in the bpo services market in North America, 2015

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in North America, 2015

Figure 9: Factors influencing the threat of substitutes in the bpo services market in North America, 2015

Figure 10: Drivers of degree of rivalry in the bpo services market in North America, 2015

Figure 11: Accenture PLC: revenues & profitability

Figure 12: Accenture PLC: assets & liabilities

Figure 13: Infosys Ltd: revenues & profitability

Figure 14: Infosys Ltd: assets & liabilities

Figure 15: SYNNEX Corporation: revenues & profitability

Figure 16: SYNNEX Corporation: assets & liabilities

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