Marktanalyse - BPO Services in Mexico

MarketLine
06.2016
40 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Mexiko
Sprache:
Englisch

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Summary
BPO Services in Mexico industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Mexico bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Mexico

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Mexico

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Mexico bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the Mexico economy


Reasons To Buy
What was the size of the Mexico bpo services market by value in 2015?

What will be the size of the Mexico bpo services market in 2020?

What factors are affecting the strength of competition in the Mexico bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Mexico's bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The Mexican BPO services market had total revenues of $1.2bn in 2015, representing a compound annual growth rate (CAGR) of 11.2% between 2011 and 2015.

- The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $328.5m, equivalent to 28% of the market's overall value.

- The Mexican BPO services market is the biggest in the Central America region, moving ahead of Chile. The weak Peso and quite substantial available talent pool mean that the BPO and IT services provided in Mexico are cheaper for national companies, like Cemex, as well as for other firms in the Americas. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.
Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Cap Gemini S.A.

Genpact Ltd

Infosys Ltd

ISS A/S

Macroeconomic Indicators

Country data

Methodology

Related MarketLine research

Appendix

About MarketLine



List of Tables

Table 1: Mexico bpo services market value: $ million, 2011—15

Table 2: Mexico bpo services market category segmentation: $ million, 2015

Table 3: Mexico bpo services market geography segmentation: $ million, 2015

Table 4: Mexico bpo services market value forecast: $ million, 2015—20

Table 5: Cap Gemini S.A.: key facts

Table 6: Cap Gemini S.A.: key financials ($)

Table 7: Cap Gemini S.A.: key financials (€)

Table 8: Cap Gemini S.A.: key financial ratios

Table 9: Genpact Ltd: key facts

Table 10: Genpact Ltd: key financials ($)

Table 11: Genpact Ltd: key financial ratios

Table 12: Infosys Ltd: key facts

Table 13: Infosys Ltd: key financials ($)

Table 14: Infosys Ltd: key financial ratios

Table 15: ISS A/S: key facts

Table 16: ISS A/S: key financials ($)

Table 17: ISS A/S: key financials (DKK)

Table 18: ISS A/S: key financial ratios

Table 19: Mexico size of population (million), 2011—15

Table 20: Mexico gdp (constant 2005 prices, $ billion), 2011—15

Table 21: Mexico gdp (current prices, $ billion), 2011—15

Table 22: Mexico inflation, 2011—15

Table 23: Mexico consumer price index (absolute), 2011—15

Table 24: Mexico exchange rate, 2011—15



List of Figures

Figure 1: Mexico bpo services market value: $ million, 2011—15

Figure 2: Mexico bpo services market category segmentation: % share, by value, 2015

Figure 3: Mexico bpo services market geography segmentation: % share, by value, 2015

Figure 4: Mexico bpo services market value forecast: $ million, 2015—20

Figure 5: Forces driving competition in the bpo services market in Mexico, 2015

Figure 6: Drivers of buyer power in the bpo services market in Mexico, 2015

Figure 7: Drivers of supplier power in the bpo services market in Mexico, 2015

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2015

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2015

Figure 10: Drivers of degree of rivalry in the bpo services market in Mexico, 2015

Figure 11: Cap Gemini S.A.: revenues & profitability

Figure 12: Cap Gemini S.A.: assets & liabilities

Figure 13: Genpact Ltd: revenues & profitability

Figure 14: Genpact Ltd: assets & liabilities

Figure 15: Infosys Ltd: revenues & profitability

Figure 16: Infosys Ltd: assets & liabilities

Figure 17: ISS A/S: revenues & profitability

Figure 18: ISS A/S: assets & liabilities

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