Marktanalyse - BPO Services in Australia

MarketLine
06.2016
40 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Australien
Sprache:
Englisch

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Summary
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the Australia economy


Reasons To Buy
What was the size of the Australia bpo services market by value in 2015?

What will be the size of the Australia bpo services market in 2020?

What factors are affecting the strength of competition in the Australia bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Australia's bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The Australian BPO services market had total revenues of $4.4bn in 2015, representing a compound annual growth rate (CAGR) of 8.7% between 2011 and 2015.

- The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $1.2bn, equivalent to 27.8% of the market's overall value.

- The Asia Pacific BPO market is still perceived as relatively underdeveloped and under exploited generally. The exceptions here would be the BPO markets of Australia and New Zealand. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.
Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

HCL Technologies Limited

Infosys Ltd

ISS A/S

NCR Corporation

Macroeconomic Indicators

Country data

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine



List of Tables

Table 1: Australia bpo services market value: $ million, 2011—15

Table 2: Australia bpo services market category segmentation: $ million, 2015

Table 3: Australia bpo services market geography segmentation: $ million, 2015

Table 4: Australia bpo services market value forecast: $ million, 2015—20

Table 5: HCL Technologies Limited: key facts

Table 6: HCL Technologies Limited: key financials ($)

Table 7: HCL Technologies Limited: key financial ratios

Table 8: Infosys Ltd: key facts

Table 9: Infosys Ltd: key financials ($)

Table 10: Infosys Ltd: key financial ratios

Table 11: ISS A/S: key facts

Table 12: ISS A/S: key financials ($)

Table 13: ISS A/S: key financials (DKK)

Table 14: ISS A/S: key financial ratios

Table 15: NCR Corporation: key facts

Table 16: NCR Corporation: key financials ($)

Table 17: NCR Corporation: key financial ratios

Table 18: Australia size of population (million), 2011—15

Table 19: Australia gdp (constant 2005 prices, $ billion), 2011—15

Table 20: Australia gdp (current prices, $ billion), 2011—15

Table 21: Australia inflation, 2011—15

Table 22: Australia consumer price index (absolute), 2011—15

Table 23: Australia exchange rate, 2011—15



List of Figures

Figure 1: Australia bpo services market value: $ million, 2011—15

Figure 2: Australia bpo services market category segmentation: % share, by value, 2015

Figure 3: Australia bpo services market geography segmentation: % share, by value, 2015

Figure 4: Australia bpo services market value forecast: $ million, 2015—20

Figure 5: Forces driving competition in the bpo services market in Australia, 2015

Figure 6: Drivers of buyer power in the bpo services market in Australia, 2015

Figure 7: Drivers of supplier power in the bpo services market in Australia, 2015

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2015

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Australia, 2015

Figure 10: Drivers of degree of rivalry in the bpo services market in Australia, 2015

Figure 11: HCL Technologies Limited: revenues & profitability

Figure 12: HCL Technologies Limited: assets & liabilities

Figure 13: Infosys Ltd: revenues & profitability

Figure 14: Infosys Ltd: assets & liabilities

Figure 15: ISS A/S: revenues & profitability

Figure 16: ISS A/S: assets & liabilities

Figure 17: NCR Corporation: revenues & profitability

Figure 18: NCR Corporation: assets & liabilities

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