Marktanalyse - BPO Services Global Industry Guide_2016

MarketLine
07.2016
265 Seiten

 
Typ:
Marktanalyse
Verfüg­barkeit:
verfügbar
Regionen/­Länder:
  • Europa
  • Asien / Pazifik
  • Mittlerer Osten / Afrika
  • Nordamerika / USA
  • Australien
  • Mittel- / Südamerika
Sprache:
Englisch

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Summary
BPO Services Global Industry Guide_2016 is a comprehensive study outlaying the current market scenario, future prospective and detailed industry insights of BPO Services market globally. The study pegs that the global BPO services market had total revenues of $138.6bn in 2015, representing a compound annual growth rate (CAGR) of 6.9% between 2011 and 2015.

As per the report, BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes.

According to Marketline, the CRM BPO segment contributed revenues of $37.5bn in 2015, equating to 27.1% of the market's aggregate value. Further it provides, detailed industry analysis with help of Five Force Model at overall regional level and for 14 countries globally, analyzed within this report.

In order to have industry accepted standard comparative scenario — in this report,

Key Findings
 Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market
 Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
 Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
 Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts
 Compares data from 14 countries globally, alongside individual chapters on each country.

Synopsis
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Reasons To Buy
 What was the size of the global bpo services market by value in 2015?
 What will be the size of the global bpo services market in 2020?
 What factors are affecting the strength of competition in the global bpo services market?
 How has the market performed over the last five years?
 What are the main segments that make up the global bpo services market?

Key Highlights
The global BPO services market had total revenues of $138.6bn in 2015, representing a compound annual growth rate (CAGR) of 6.9% between 2011 and 2015.
BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.
The vertical-specific BPO segment was the market's most lucrative in 2015, with total revenues of $38.9bn, equivalent to 28.1% of the market's overall value.
The biggest reason behind using the BPO services by companies around the word is to rationalise costs, improve performance and increase consumer satisfaction. The main drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.
Table of Contents

EXECUTIVE SUMMARY

Market value

Market value forecast

Category segmentation

Geography segmentation

Introduction

What is this report about?

Who is the target reader?

How to use this report

Definitions

Global BPO Services

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Asia-Pacific

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in Europe

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

BPO Services in France

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Germany

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Italy

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Japan

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Australia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Canada

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in China

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The Netherlands

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Spain

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United Kingdom

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United States

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

Company Profiles

Leading companies

Appendix

Methodology

About MarketLine



List of Tables

Table 1: Global bpo services market value: $ billion, 2011—15

Table 2: Global bpo services market category segmentation: $ billion, 2015

Table 3: Global bpo services market geography segmentation: $ billion, 2015

Table 4: Global bpo services market value forecast: $ billion, 2015—20

Table 5: Asia-Pacific bpo services market value: $ billion, 2011—15

Table 6: Asia—Pacific bpo services market category segmentation: $ billion, 2015

Table 7: Asia—Pacific bpo services market geography segmentation: $ billion, 2015

Table 8: Asia-Pacific bpo services market value forecast: $ billion, 2015—20

Table 9: Europe bpo services market value: $ billion, 2011—15

Table 10: Europe bpo services market category segmentation: $ billion, 2015

Table 11: Europe bpo services market geography segmentation: $ billion, 2015

Table 12: Europe bpo services market value forecast: $ billion, 2015—20

Table 13: France bpo services market value: $ million, 2011—15

Table 14: France bpo services market category segmentation: $ million, 2015

Table 15: France bpo services market geography segmentation: $ million, 2015

Table 16: France bpo services market value forecast: $ million, 2015—20

Table 17: France size of population (million), 2011—15

Table 18: France gdp (constant 2005 prices, $ billion), 2011—15

Table 19: France gdp (current prices, $ billion), 2011—15

Table 20: France inflation, 2011—15

Table 21: France consumer price index (absolute), 2011—15

Table 22: France exchange rate, 2011—15

Table 23: Germany bpo services market value: $ billion, 2011—15

Table 24: Germany bpo services market category segmentation: $ billion, 2015

Table 25: Germany bpo services market geography segmentation: $ billion, 2015

Table 26: Germany bpo services market value forecast: $ billion, 2015—20

Table 27: Germany size of population (million), 2011—15

Table 28: Germany gdp (constant 2005 prices, $ billion), 2011—15

Table 29: Germany gdp (current prices, $ billion), 2011—15

Table 30: Germany inflation, 2011—15

Table 31: Germany consumer price index (absolute), 2011—15

Table 32: Germany exchange rate, 2011—15

Table 33: Italy bpo services market value: $ million, 2011—15

Table 34: Italy bpo services market category segmentation: $ million, 2015

Table 35: Italy bpo services market geography segmentation: $ million, 2015

Table 36: Italy bpo services market value forecast: $ million, 2015—20

Table 37: Italy size of population (million), 2011—15

Table 38: Italy gdp (constant 2005 prices, $ billion), 2011—15

Table 39: Italy gdp (current prices, $ billion), 2011—15

Table 40: Italy inflation, 2011—15

Table 41: Italy consumer price index (absolute), 2011—15

Table 42: Italy exchange rate, 2011—15

Table 43: Japan bpo services market value: $ million, 2011—15

Table 44: Japan bpo services market category segmentation: $ million, 2015

Table 45: Japan bpo services market geography segmentation: $ million, 2015

Table 46: Japan bpo services market value forecast: $ million, 2015—20

Table 47: Japan size of population (million), 2011—15

Table 48: Japan gdp (constant 2005 prices, $ billion), 2011—15

Table 49: Japan gdp (current prices, $ billion), 2011—15

Table 50: Japan inflation, 2011—15

Table 51: Japan consumer price index (absolute), 2011—15

Table 52: Japan exchange rate, 2011—15

Table 53: Australia bpo services market value: $ million, 2011—15

Table 54: Australia bpo services market category segmentation: $ million, 2015

Table 55: Australia bpo services market geography segmentation: $ million, 2015

Table 56: Australia bpo services market value forecast: $ million, 2015—20

Table 57: Australia size of population (million), 2011—15

Table 58: Australia gdp (constant 2005 prices, $ billion), 2011—15

Table 59: Australia gdp (current prices, $ billion), 2011—15

Table 60: Australia inflation, 2011—15

Table 61: Australia consumer price index (absolute), 2011—15

Table 62: Australia exchange rate, 2011—15

Table 63: Canada bpo services market value: $ million, 2011—15

Table 64: Canada bpo services market category segmentation: $ million, 2015

Table 65: Canada bpo services market geography segmentation: $ million, 2015

Table 66: Canada bpo services market value forecast: $ million, 2015—20

Table 67: Canada size of population (million), 2011—15

Table 68: Canada gdp (constant 2005 prices, $ billion), 2011—15

Table 69: Canada gdp (current prices, $ billion), 2011—15

Table 70: Canada inflation, 2011—15

Table 71: Canada consumer price index (absolute), 2011—15

Table 72: Canada exchange rate, 2011—15

Table 73: China bpo services market value: $ million, 2011—15

Table 74: China bpo services market category segmentation: $ million, 2015

Table 75: China bpo services market geography segmentation: $ million, 2015

Table 76: China bpo services market value forecast: $ million, 2015—20

Table 77: China size of population (million), 2011—15

Table 78: China gdp (constant 2005 prices, $ billion), 2011—15

Table 79: China gdp (current prices, $ billion), 2011—15

Table 80: China inflation, 2011—15

Table 81: China consumer price index (absolute), 2011—15

Table 82: China exchange rate, 2011—15

Table 83: Netherlands bpo services market value: $ million, 2011—15

Table 84: Netherlands bpo services market category segmentation: $ million, 2015

Table 85: Netherlands bpo services market geography segmentation: $ million, 2015

Table 86: Netherlands bpo services market value forecast: $ million, 2015—20

Table 87: Netherlands size of population (million), 2011—15

Table 88: Netherlands gdp (constant 2005 prices, $ billion), 2011—15

Table 89: Netherlands gdp (current prices, $ billion), 2011—15

Table 90: Netherlands inflation, 2011—15

Table 91: Netherlands consumer price index (absolute), 2011—15

Table 92: Netherlands exchange rate, 2011—15

Table 93: Spain bpo services market value: $ million, 2011—15

Table 94: Spain bpo services market category segmentation: $ million, 2015

Table 95: Spain bpo services market geography segmentation: $ million, 2015

Table 96: Spain bpo services market value forecast: $ million, 2015—20

Table 97: Spain size of population (million), 2011—15

Table 98: Spain gdp (constant 2005 prices, $ billion), 2011—15

Table 99: Spain gdp (current prices, $ billion), 2011—15

Table 100: Spain inflation, 2011—15

Table 101: Spain consumer price index (absolute), 2011—15

Table 102: Spain exchange rate, 2011—15

Table 103: United Kingdom bpo services market value: $ million, 2011—15

Table 104: United Kingdom bpo services market category segmentation: $ million, 2015

Table 105: United Kingdom bpo services market geography segmentation: $ million, 2015

Table 106: United Kingdom bpo services market value forecast: $ million, 2015—20

Table 107: United Kingdom size of population (million), 2011—15

Table 108: United Kingdom gdp (constant 2005 prices, $ billion), 2011—15

Table 109: United Kingdom gdp (current prices, $ billion), 2011—15

Table 110: United Kingdom inflation, 2011—15

Table 111: United Kingdom consumer price index (absolute), 2011—15

Table 112: United Kingdom exchange rate, 2011—15

Table 113: United States bpo services market value: $ million, 2011—15

Table 114: United States bpo services market category segmentation: $ million, 2015

Table 115: United States bpo services market geography segmentation: $ million, 2015

Table 116: United States bpo services market value forecast: $ million, 2015—20

Table 117: United States size of population (million), 2011—15

Table 118: United States gdp (constant 2005 prices, $ billion), 2011—15

Table 119: United States gdp (current prices, $ billion), 2011—15

Table 120: United States inflation, 2011—15

Table 121: United States consumer price index (absolute), 2011—15

Table 122: United States exchange rate, 2011—15

Table 123: Accenture PLC: key facts

Table 124: Accenture PLC: key financials ($)

Table 125: Accenture PLC: key financial ratios

Table 126: CGI Group Inc.: key facts

Table 127: CGI Group Inc.: key financials ($)

Table 128: CGI Group Inc.: key financials (C$)

Table 129: CGI Group Inc.: key financial ratios

Table 130: SYNNEX Corporation: key facts

Table 131: SYNNEX Corporation: key financials ($)

Table 132: SYNNEX Corporation: key financial ratios

Table 133: Telus International: key facts

Table 134: Cap Gemini S.A.: key facts

Table 135: Cap Gemini S.A.: key financials ($)

Table 136: Cap Gemini S.A.: key financials (€)

Table 137: Cap Gemini S.A.: key financial ratios

Table 138: HCL Technologies Limited: key facts

Table 139: HCL Technologies Limited: key financials ($)

Table 140: HCL Technologies Limited: key financial ratios

Table 141: Infosys Ltd: key facts

Table 142: Infosys Ltd: key financials ($)

Table 143: Infosys Ltd: key financial ratios

Table 144: ISS A/S: key facts

Table 145: ISS A/S: key financials ($)

Table 146: ISS A/S: key financials (DKK)

Table 147: ISS A/S: key financial ratios

Table 148: Telus International: key facts

Table 149: Teleperformance SE: key facts

Table 150: Teleperformance SE: key financials ($)

Table 151: Teleperformance SE: key financials (€)

Table 152: Teleperformance SE: key financial ratios

Table 153: Bertelsmann SE & Co. KGaA: key facts

Table 154: Bertelsmann SE & Co. KGaA: key financials ($)

Table 155: Bertelsmann SE & Co. KGaA: key financials (€)

Table 156: Bertelsmann SE & Co. KGaA: key financial ratios

Table 157: NCR Corporation: key facts

Table 158: NCR Corporation: key financials ($)

Table 159: NCR Corporation: key financial ratios

Table 160: Temp Holdings CO., Ltd: key facts

Table 161: Temp Holdings CO., Ltd: key financials ($)

Table 162: Temp Holdings CO., Ltd: key financials (¥)

Table 163: Temp Holdings CO., Ltd: key financial ratios

Table 164: Atento S.A.: key facts

Table 165: CBRE Group, Inc.: key facts

Table 166: CBRE Group, Inc.: key financials ($)

Table 167: CBRE Group, Inc.: key financial ratios

Table 168: SYNNEX Corporation: key facts

Table 169: SYNNEX Corporation: key financials ($)

Table 170: SYNNEX Corporation: key financial ratios



List of Figures

Figure 1: Global bpo services market value: $ billion, 2011—15

Figure 2: Global bpo services market category segmentation: % share, by value, 2015

Figure 3: Global bpo services market geography segmentation: % share, by value, 2015

Figure 4: Global bpo services market value forecast: $ billion, 2015—20

Figure 5: Forces driving competition in the global bpo services market, 2015

Figure 6: Drivers of buyer power in the global bpo services market, 2015

Figure 7: Drivers of supplier power in the global bpo services market, 2015

Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2015

Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2015

Figure 10: Drivers of degree of rivalry in the global bpo services market, 2015

Figure 11: Asia-Pacific bpo services market value: $ billion, 2011—15

Figure 12: Asia—Pacific bpo services market category segmentation: % share, by value, 2015

Figure 13: Asia—Pacific bpo services market geography segmentation: % share, by value, 2015

Figure 14: Asia-Pacific bpo services market value forecast: $ billion, 2015—20

Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2015

Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2015

Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2015

Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2015

Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2015

Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2015

Figure 21: Europe bpo services market value: $ billion, 2011—15

Figure 22: Europe bpo services market category segmentation: % share, by value, 2015

Figure 23: Europe bpo services market geography segmentation: % share, by value, 2015

Figure 24: Europe bpo services market value forecast: $ billion, 2015—20

Figure 25: Forces driving competition in the bpo services market in Europe, 2015

Figure 26: Drivers of buyer power in the bpo services market in Europe, 2015

Figure 27: Drivers of supplier power in the bpo services market in Europe, 2015

Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2015

Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2015

Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2015

Figure 31: France bpo services market value: $ million, 2011—15

Figure 32: France bpo services market category segmentation: % share, by value, 2015

Figure 33: France bpo services market geography segmentation: % share, by value, 2015

Figure 34: France bpo services market value forecast: $ million, 2015—20

Figure 35: Forces driving competition in the bpo services market in France, 2015

Figure 36: Drivers of buyer power in the bpo services market in France, 2015

Figure 37: Drivers of supplier power in the bpo services market in France, 2015

Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2015

Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2015

Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2015

Figure 41: Germany bpo services market value: $ billion, 2011—15

Figure 42: Germany bpo services market category segmentation: % share, by value, 2015

Figure 43: Germany bpo services market geography segmentation: % share, by value, 2015

Figure 44: Germany bpo services market value forecast: $ billion, 2015—20

Figure 45: Forces driving competition in the bpo services market in Germany, 2015

Figure 46: Drivers of buyer power in the bpo services market in Germany, 2015

Figure 47: Drivers of supplier power in the bpo services market in Germany, 2015

Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2015

Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2015

Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2015

Figure 51: Italy bpo services market value: $ million, 2011—15

Figure 52: Italy bpo services market category segmentation: % share, by value, 2015

Figure 53: Italy bpo services market geography segmentation: % share, by value, 2015

Figure 54: Italy bpo services market value forecast: $ million, 2015—20

Figure 55: Forces driving competition in the bpo services market in Italy, 2015

Figure 56: Drivers of buyer power in the bpo services market in Italy, 2015

Figure 57: Drivers of supplier power in the bpo services market in Italy, 2015

Figure 58: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2015

Figure 59: Factors influencing the threat of substitutes in the bpo services market in Italy, 2015

Figure 60: Drivers of degree of rivalry in the bpo services market in Italy, 2015

Figure 61: Japan bpo services market value: $ million, 2011—15

Figure 62: Japan bpo services market category segmentation: % share, by value, 2015

Figure 63: Japan bpo services market geography segmentation: % share, by value, 2015

Figure 64: Japan bpo services market value forecast: $ million, 2015—20

Figure 65: Forces driving competition in the bpo services market in Japan, 2015

Figure 66: Drivers of buyer power in the bpo services market in Japan, 2015

Figure 67: Drivers of supplier power in the bpo services market in Japan, 2015

Figure 68: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2015

Figure 69: Factors influencing the threat of substitutes in the bpo services market in Japan, 2015

Figure 70: Drivers of degree of rivalry in the bpo services market in Japan, 2015

Figure 71: Australia bpo services market value: $ million, 2011—15

Figure 72: Australia bpo services market category segmentation: % share, by value, 2015

Figure 73: Australia bpo services market geography segmentation: % share, by value, 2015

Figure 74: Australia bpo services market value forecast: $ million, 2015—20

Figure 75: Forces driving competition in the bpo services market in Australia, 2015

Figure 76: Drivers of buyer power in the bpo services market in Australia, 2015

Figure 77: Drivers of supplier power in the bpo services market in Australia, 2015

Figure 78: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2015

Figure 79: Factors influencing the threat of substitutes in the bpo services market in Australia, 2015

Figure 80: Drivers of degree of rivalry in the bpo services market in Australia, 2015

Figure 81: Canada bpo services market value: $ million, 2011—15

Figure 82: Canada bpo services market category segmentation: % share, by value, 2015

Figure 83: Canada bpo services market geography segmentation: % share, by value, 2015

Figure 84: Canada bpo services market value forecast: $ million, 2015—20

Figure 85: Forces driving competition in the bpo services market in Canada, 2015

Figure 86: Drivers of buyer power in the bpo services market in Canada, 2015

Figure 87: Drivers of supplier power in the bpo services market in Canada, 2015

Figure 88: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2015

Figure 89: Factors influencing the threat of substitutes in the bpo services market in Canada, 2015

Figure 90: Drivers of degree of rivalry in the bpo services market in Canada, 2015

Figure 91: China bpo services market value: $ million, 2011—15

Figure 92: China bpo services market category segmentation: % share, by value, 2015

Figure 93: China bpo services market geography segmentation: % share, by value, 2015

Figure 94: China bpo services market value forecast: $ million, 2015—20

Figure 95: Forces driving competition in the bpo services market in China, 2015

Figure 96: Drivers of buyer power in the bpo services market in China, 2015

Figure 97: Drivers of supplier power in the bpo services market in China, 2015

Figure 98: Factors influencing the likelihood of new entrants in the bpo services market in China, 2015

Figure 99: Factors influencing the threat of substitutes in the bpo services market in China, 2015

Figure 100: Drivers of degree of rivalry in the bpo services market in China, 2015

Figure 101: Netherlands bpo services market value: $ million, 2011—15

Figure 102: Netherlands bpo services market category segmentation: % share, by value, 2015

Figure 103: Netherlands bpo services market geography segmentation: % share, by value, 2015

Figure 104: Netherlands bpo services market value forecast: $ million, 2015—20

Figure 105: Forces driving competition in the bpo services market in the Netherlands, 2015

Figure 106: Drivers of buyer power in the bpo services market in the Netherlands, 2015

Figure 107: Drivers of supplier power in the bpo services market in the Netherlands, 2015

Figure 108: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2015

Figure 109: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2015

Figure 110: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2015

Figure 111: Spain bpo services market value: $ million, 2011—15

Figure 112: Spain bpo services market category segmentation: % share, by value, 2015

Figure 113: Spain bpo services market geography segmentation: % share, by value, 2015

Figure 114: Spain bpo services market value forecast: $ million, 2015—20

Figure 115: Forces driving competition in the bpo services market in Spain, 2015

Figure 116: Drivers of buyer power in the bpo services market in Spain, 2015

Figure 117: Drivers of supplier power in the bpo services market in Spain, 2015

Figure 118: Factors influencing the likelihood of new entrants in the bpo services market in Spain, 2015

Figure 119: Factors influencing the threat of substitutes in the bpo services market in Spain, 2015

Figure 120: Drivers of degree of rivalry in the bpo services market in Spain, 2015

Figure 121: United Kingdom bpo services market value: $ million, 2011—15

Figure 122: United Kingdom bpo services market category segmentation: % share, by value, 2015

Figure 123: United Kingdom bpo services market geography segmentation: % share, by value, 2015

Figure 124: United Kingdom bpo services market value forecast: $ million, 2015—20

Figure 125: Forces driving competition in the bpo services market in the United Kingdom, 2015

Figure 126: Drivers of buyer power in the bpo services market in the United Kingdom, 2015

Figure 127: Drivers of supplier power in the bpo services market in the United Kingdom, 2015

Figure 128: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2015

Figure 129: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2015

Figure 130: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2015

Figure 131: United States bpo services market value: $ million, 2011—15

Figure 132: United States bpo services market category segmentation: % share, by value, 2015

Figure 133: United States bpo services market geography segmentation: % share, by value, 2015

Figure 134: United States bpo services market value forecast: $ million, 2015—20

Figure 135: Forces driving competition in the bpo services market in the United States, 2015

Figure 136: Drivers of buyer power in the bpo services market in the United States, 2015

Figure 137: Drivers of supplier power in the bpo services market in the United States, 2015

Figure 138: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2015

Figure 139: Factors influencing the threat of substitutes in the bpo services market in the United States, 2015

Figure 140: Drivers of degree of rivalry in the bpo services market in the United States, 2015

Figure 141: Accenture PLC: revenues & profitability

Figure 142: Accenture PLC: assets & liabilities

Figure 143: CGI Group Inc.: revenues & profitability

Figure 144: CGI Group Inc.: assets & liabilities

Figure 145: SYNNEX Corporation: revenues & profitability

Figure 146: SYNNEX Corporation: assets & liabilities

Figure 147: Cap Gemini S.A.: revenues & profitability

Figure 148: Cap Gemini S.A.: assets & liabilities

Figure 149: HCL Technologies Limited: revenues & profitability

Figure 150: HCL Technologies Limited: assets & liabilities

Figure 151: Infosys Ltd: revenues & profitability

Figure 152: Infosys Ltd: assets & liabilities

Figure 153: ISS A/S: revenues & profitability

Figure 154: ISS A/S: assets & liabilities

Figure 155: Teleperformance SE: revenues & profitability

Figure 156: Teleperformance SE: assets & liabilities

Figure 157: Bertelsmann SE & Co. KGaA: revenues & profitability

Figure 158: Bertelsmann SE & Co. KGaA: assets & liabilities

Figure 159: NCR Corporation: revenues & profitability

Figure 160: NCR Corporation: assets & liabilities

Figure 161: Temp Holdings CO., Ltd: revenues & profitability

Figure 162: Temp Holdings CO., Ltd: assets & liabilities

Figure 163: CBRE Group, Inc.: revenues & profitability

Figure 164: CBRE Group, Inc.: assets & liabilities

Figure 165: SYNNEX Corporation: revenues & profitability

Figure 166: SYNNEX Corporation: assets & liabilities

* Alle Preise sind netto ausgewiesen. In Abhängigkeit von Ihrer Rechnungsanschrift ist hierauf noch USt. zu entrichten (Deutschland z.Z. 19%). Unser Angebot richtet sich ausschließlich an Unternehmen, Gewerbetreibende und Freiberufler.

 

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