Marktanalyse - BPO Services Global Group of Eight (G8) Industry Guide_2016

MarketLine
07.2016
186 Seiten

 
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Summary
BPO Services Global Group of Eight (G8) Industry Guide_2016 is a comprehensive study outlaying the current market scenario, future prospective and detailed industry insights of BPO Services market in G8 countries. The study pegs that the G8 countries contributed $103,713.2 million in 2015 to the global bpo services industry, with a compound annual growth rate (CAGR) of 5.2% between 2011 and 2015. the G8 countries are expected to reach a value of $130,820.5 million in 2020, with a CAGR of 4.8% over the 2015-20 period.

As per the report, BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes.

According to Marketline, among the G8 nations, the US is the leading country in the bpo services industry, with market revenues of $58,135.4 million in 2015. This was followed by the UK and Japan, with a value of $16,244.0 and $7,592.7 million, respectively. Further it provides, detailed industry analysis with help of Five Force Model at overall regional level and for trade block of G8 countries US, Canada, Germany, France, UK, Italy, Russia and Japan, analyzed within this report.

In order to have industry accepted standard comparative scenario — in this report,

Key Findings
 Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the G8 bpo services market
 Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the G8 bpo services market
 Leading company profiles reveal details of key bpo services market players’ G8 operations and financial performance
 Add weight to presentations and pitches by understanding the future growth prospects of the G8 bpo services market with five year forecasts
 Compares data from the US, Canada, Germany, France, UK, Italy, Russia and Japan, alongside individual chapters on each country

Synopsis
The G8 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Reasons To Buy
 What was the size of the G8 bpo services market by value in 2015?
 What will be the size of the G8 bpo services market in 2020?
 What factors are affecting the strength of competition in the G8 bpo services market?
 How has the market performed over the last five years?
 What are the main segments that make up the G8 bpo services market?

Key Highlights
The G8 countries contributed $103,713.2 million in 2015 to the global bpo services industry, with a compound annual growth rate (CAGR) of 5.2% between 2011 and 2015. The G8 countries are expected to reach a value of $130,820.5 million in 2020, with a CAGR of 4.8% over the 2015-20 period.
Among the G8 nations, the US is the leading country in the bpo services industry, with market revenues of $58,135.4 million in 2015. This was followed by the UK and Japan, with a value of $16,244.0 and $7,592.7 million, respectively.
The US is expected to lead the bpo services industry in the G8 nations with a value of $72,618.4 million in 2016, followed by the UK and Germany with expected values of $21,309.5 and $8,635.1 million, respectively.
Table of Contents

Introduction

What is this report about?

Who is the target reader?

How to use this report

Definitions

Group of Eight (G) BPO Services

Industry Outlook

BPO Services in Canada

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in France

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Germany

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Italy

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Japan

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in Russia

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United Kingdom

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

BPO Services in The United States

Market Overview

Market Data

Market Segmentation

Market outlook

Five forces analysis

Macroeconomic indicators

Company Profiles

Leading companies

Appendix

Methodology

About MarketLine



List of Tables

Table 1: G8 bpo services industry, revenue($m), 2011-20

Table 2: G8 bpo services industry, revenue by country ($m), 2011-15

Table 3: G8 bpo services industry forecast, revenue by country ($m), 2015-20

Table 4: Canada bpo services market value: $ million, 2011—15

Table 5: Canada bpo services market category segmentation: $ million, 2015

Table 6: Canada bpo services market geography segmentation: $ million, 2015

Table 7: Canada bpo services market value forecast: $ million, 2015—20

Table 8: Canada size of population (million), 2011—15

Table 9: Canada gdp (constant 2005 prices, $ billion), 2011—15

Table 10: Canada gdp (current prices, $ billion), 2011—15

Table 11: Canada inflation, 2011—15

Table 12: Canada consumer price index (absolute), 2011—15

Table 13: Canada exchange rate, 2011—15

Table 14: France bpo services market value: $ million, 2011—15

Table 15: France bpo services market category segmentation: $ million, 2015

Table 16: France bpo services market geography segmentation: $ million, 2015

Table 17: France bpo services market value forecast: $ million, 2015—20

Table 18: France size of population (million), 2011—15

Table 19: France gdp (constant 2005 prices, $ billion), 2011—15

Table 20: France gdp (current prices, $ billion), 2011—15

Table 21: France inflation, 2011—15

Table 22: France consumer price index (absolute), 2011—15

Table 23: France exchange rate, 2011—15

Table 24: Germany bpo services market value: $ billion, 2011—15

Table 25: Germany bpo services market category segmentation: $ billion, 2015

Table 26: Germany bpo services market geography segmentation: $ billion, 2015

Table 27: Germany bpo services market value forecast: $ billion, 2015—20

Table 28: Germany size of population (million), 2011—15

Table 29: Germany gdp (constant 2005 prices, $ billion), 2011—15

Table 30: Germany gdp (current prices, $ billion), 2011—15

Table 31: Germany inflation, 2011—15

Table 32: Germany consumer price index (absolute), 2011—15

Table 33: Germany exchange rate, 2011—15

Table 34: Italy bpo services market value: $ million, 2011—15

Table 35: Italy bpo services market category segmentation: $ million, 2015

Table 36: Italy bpo services market geography segmentation: $ million, 2015

Table 37: Italy bpo services market value forecast: $ million, 2015—20

Table 38: Italy size of population (million), 2011—15

Table 39: Italy gdp (constant 2005 prices, $ billion), 2011—15

Table 40: Italy gdp (current prices, $ billion), 2011—15

Table 41: Italy inflation, 2011—15

Table 42: Italy consumer price index (absolute), 2011—15

Table 43: Italy exchange rate, 2011—15

Table 44: Japan bpo services market value: $ million, 2011—15

Table 45: Japan bpo services market category segmentation: $ million, 2015

Table 46: Japan bpo services market geography segmentation: $ million, 2015

Table 47: Japan bpo services market value forecast: $ million, 2015—20

Table 48: Japan size of population (million), 2011—15

Table 49: Japan gdp (constant 2005 prices, $ billion), 2011—15

Table 50: Japan gdp (current prices, $ billion), 2011—15

Table 51: Japan inflation, 2011—15

Table 52: Japan consumer price index (absolute), 2011—15

Table 53: Japan exchange rate, 2011—15

Table 54: Russia bpo services market value: $ million, 2011—15

Table 55: Russia bpo services market category segmentation: $ million, 2015

Table 56: Russia bpo services market geography segmentation: $ million, 2015

Table 57: Russia bpo services market value forecast: $ million, 2015—20

Table 58: Russia size of population (million), 2011—15

Table 59: Russia gdp (constant 2005 prices, $ billion), 2011—15

Table 60: Russia gdp (current prices, $ billion), 2011—15

Table 61: Russia inflation, 2011—15

Table 62: Russia consumer price index (absolute), 2011—15

Table 63: Russia exchange rate, 2011—15

Table 64: United Kingdom bpo services market value: $ million, 2011—15

Table 65: United Kingdom bpo services market category segmentation: $ million, 2015

Table 66: United Kingdom bpo services market geography segmentation: $ million, 2015

Table 67: United Kingdom bpo services market value forecast: $ million, 2015—20

Table 68: United Kingdom size of population (million), 2011—15

Table 69: United Kingdom gdp (constant 2005 prices, $ billion), 2011—15

Table 70: United Kingdom gdp (current prices, $ billion), 2011—15

Table 71: United Kingdom inflation, 2011—15

Table 72: United Kingdom consumer price index (absolute), 2011—15

Table 73: United Kingdom exchange rate, 2011—15

Table 74: United States bpo services market value: $ million, 2011—15

Table 75: United States bpo services market category segmentation: $ million, 2015

Table 76: United States bpo services market geography segmentation: $ million, 2015

Table 77: United States bpo services market value forecast: $ million, 2015—20

Table 78: United States size of population (million), 2011—15

Table 79: United States gdp (constant 2005 prices, $ billion), 2011—15

Table 80: United States gdp (current prices, $ billion), 2011—15

Table 81: United States inflation, 2011—15

Table 82: United States consumer price index (absolute), 2011—15

Table 83: United States exchange rate, 2011—15

Table 84: Accenture PLC: key facts

Table 85: Accenture PLC: key financials ($)

Table 86: Accenture PLC: key financial ratios

Table 87: CGI Group Inc.: key facts

Table 88: CGI Group Inc.: key financials ($)

Table 89: CGI Group Inc.: key financials (C$)

Table 90: CGI Group Inc.: key financial ratios

Table 91: Infosys Ltd: key facts

Table 92: Infosys Ltd: key financials ($)

Table 93: Infosys Ltd: key financial ratios

Table 94: Cap Gemini S.A.: key facts

Table 95: Cap Gemini S.A.: key financials ($)

Table 96: Cap Gemini S.A.: key financials (€)

Table 97: Cap Gemini S.A.: key financial ratios

Table 98: HCL Technologies Limited: key facts

Table 99: HCL Technologies Limited: key financials ($)

Table 100: HCL Technologies Limited: key financial ratios

Table 101: ISS A/S: key facts

Table 102: ISS A/S: key financials ($)

Table 103: ISS A/S: key financials (DKK)

Table 104: ISS A/S: key financial ratios

Table 105: Teleperformance SE: key facts

Table 106: Teleperformance SE: key financials ($)

Table 107: Teleperformance SE: key financials (€)

Table 108: Teleperformance SE: key financial ratios

Table 109: Bertelsmann SE & Co. KGaA: key facts

Table 110: Bertelsmann SE & Co. KGaA: key financials ($)

Table 111: Bertelsmann SE & Co. KGaA: key financials (€)

Table 112: Bertelsmann SE & Co. KGaA: key financial ratios

Table 113: TMF Group: key facts

Table 114: NCR Corporation: key facts

Table 115: NCR Corporation: key financials ($)

Table 116: NCR Corporation: key financial ratios

Table 117: Temp Holdings CO., Ltd: key facts

Table 118: Temp Holdings CO., Ltd: key financials ($)

Table 119: Temp Holdings CO., Ltd: key financials (¥)

Table 120: Temp Holdings CO., Ltd: key financial ratios

Table 121: Rödl & Partner: key facts

Table 122: Capita plc: key facts

Table 123: Capita plc: key financials ($)

Table 124: Capita plc: key financials (£)

Table 125: Capita plc: key financial ratios

Table 126: CBRE Group, Inc.: key facts

Table 127: CBRE Group, Inc.: key financials ($)

Table 128: CBRE Group, Inc.: key financial ratios

Table 129: Cognizant Technology Solutions Corporation: key facts

Table 130: Cognizant Technology Solutions Corporation: key financials ($)

Table 131: Cognizant Technology Solutions Corporation: key financial ratios

Table 132: SYNNEX Corporation: key facts

Table 133: SYNNEX Corporation: key financials ($)

Table 134: SYNNEX Corporation: key financial ratios



List of Figures

Figure 1: G8 bpo services industry, revenue($m), 2011-20

Figure 2: G8 BPO Services industry, revenue by country (%), 2015

Figure 3: G8 bpo services industry, revenue by country ($m), 2011-15

Figure 4: G8 bpo services industry forecast, revenue by country ($m), 2015-20

Figure 5: Canada bpo services market value: $ million, 2011—15

Figure 6: Canada bpo services market category segmentation: % share, by value, 2015

Figure 7: Canada bpo services market geography segmentation: % share, by value, 2015

Figure 8: Canada bpo services market value forecast: $ million, 2015—20

Figure 9: Forces driving competition in the bpo services market in Canada, 2015

Figure 10: Drivers of buyer power in the bpo services market in Canada, 2015

Figure 11: Drivers of supplier power in the bpo services market in Canada, 2015

Figure 12: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2015

Figure 13: Factors influencing the threat of substitutes in the bpo services market in Canada, 2015

Figure 14: Drivers of degree of rivalry in the bpo services market in Canada, 2015

Figure 15: France bpo services market value: $ million, 2011—15

Figure 16: France bpo services market category segmentation: % share, by value, 2015

Figure 17: France bpo services market geography segmentation: % share, by value, 2015

Figure 18: France bpo services market value forecast: $ million, 2015—20

Figure 19: Forces driving competition in the bpo services market in France, 2015

Figure 20: Drivers of buyer power in the bpo services market in France, 2015

Figure 21: Drivers of supplier power in the bpo services market in France, 2015

Figure 22: Factors influencing the likelihood of new entrants in the bpo services market in France, 2015

Figure 23: Factors influencing the threat of substitutes in the bpo services market in France, 2015

Figure 24: Drivers of degree of rivalry in the bpo services market in France, 2015

Figure 25: Germany bpo services market value: $ billion, 2011—15

Figure 26: Germany bpo services market category segmentation: % share, by value, 2015

Figure 27: Germany bpo services market geography segmentation: % share, by value, 2015

Figure 28: Germany bpo services market value forecast: $ billion, 2015—20

Figure 29: Forces driving competition in the bpo services market in Germany, 2015

Figure 30: Drivers of buyer power in the bpo services market in Germany, 2015

Figure 31: Drivers of supplier power in the bpo services market in Germany, 2015

Figure 32: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2015

Figure 33: Factors influencing the threat of substitutes in the bpo services market in Germany, 2015

Figure 34: Drivers of degree of rivalry in the bpo services market in Germany, 2015

Figure 35: Italy bpo services market value: $ million, 2011—15

Figure 36: Italy bpo services market category segmentation: % share, by value, 2015

Figure 37: Italy bpo services market geography segmentation: % share, by value, 2015

Figure 38: Italy bpo services market value forecast: $ million, 2015—20

Figure 39: Forces driving competition in the bpo services market in Italy, 2015

Figure 40: Drivers of buyer power in the bpo services market in Italy, 2015

Figure 41: Drivers of supplier power in the bpo services market in Italy, 2015

Figure 42: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2015

Figure 43: Factors influencing the threat of substitutes in the bpo services market in Italy, 2015

Figure 44: Drivers of degree of rivalry in the bpo services market in Italy, 2015

Figure 45: Japan bpo services market value: $ million, 2011—15

Figure 46: Japan bpo services market category segmentation: % share, by value, 2015

Figure 47: Japan bpo services market geography segmentation: % share, by value, 2015

Figure 48: Japan bpo services market value forecast: $ million, 2015—20

Figure 49: Forces driving competition in the bpo services market in Japan, 2015

Figure 50: Drivers of buyer power in the bpo services market in Japan, 2015

Figure 51: Drivers of supplier power in the bpo services market in Japan, 2015

Figure 52: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2015

Figure 53: Factors influencing the threat of substitutes in the bpo services market in Japan, 2015

Figure 54: Drivers of degree of rivalry in the bpo services market in Japan, 2015

Figure 55: Russia bpo services market value: $ million, 2011—15

Figure 56: Russia bpo services market category segmentation: % share, by value, 2015

Figure 57: Russia bpo services market geography segmentation: % share, by value, 2015

Figure 58: Russia bpo services market value forecast: $ million, 2015—20

Figure 59: Forces driving competition in the bpo services market in Russia, 2015

Figure 60: Drivers of buyer power in the bpo services market in Russia, 2015

Figure 61: Drivers of supplier power in the bpo services market in Russia, 2015

Figure 62: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2015

Figure 63: Factors influencing the threat of substitutes in the bpo services market in Russia, 2015

Figure 64: Drivers of degree of rivalry in the bpo services market in Russia, 2015

Figure 65: United Kingdom bpo services market value: $ million, 2011—15

Figure 66: United Kingdom bpo services market category segmentation: % share, by value, 2015

Figure 67: United Kingdom bpo services market geography segmentation: % share, by value, 2015

Figure 68: United Kingdom bpo services market value forecast: $ million, 2015—20

Figure 69: Forces driving competition in the bpo services market in the United Kingdom, 2015

Figure 70: Drivers of buyer power in the bpo services market in the United Kingdom, 2015

Figure 71: Drivers of supplier power in the bpo services market in the United Kingdom, 2015

Figure 72: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2015

Figure 73: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2015

Figure 74: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2015

Figure 75: United States bpo services market value: $ million, 2011—15

Figure 76: United States bpo services market category segmentation: % share, by value, 2015

Figure 77: United States bpo services market geography segmentation: % share, by value, 2015

Figure 78: United States bpo services market value forecast: $ million, 2015—20

Figure 79: Forces driving competition in the bpo services market in the United States, 2015

Figure 80: Drivers of buyer power in the bpo services market in the United States, 2015

Figure 81: Drivers of supplier power in the bpo services market in the United States, 2015

Figure 82: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2015

Figure 83: Factors influencing the threat of substitutes in the bpo services market in the United States, 2015

Figure 84: Drivers of degree of rivalry in the bpo services market in the United States, 2015

Figure 85: Accenture PLC: revenues & profitability

Figure 86: Accenture PLC: assets & liabilities

Figure 87: CGI Group Inc.: revenues & profitability

Figure 88: CGI Group Inc.: assets & liabilities

Figure 89: Infosys Ltd: revenues & profitability

Figure 90: Infosys Ltd: assets & liabilities

Figure 91: Cap Gemini S.A.: revenues & profitability

Figure 92: Cap Gemini S.A.: assets & liabilities

Figure 93: HCL Technologies Limited: revenues & profitability

Figure 94: HCL Technologies Limited: assets & liabilities

Figure 95: ISS A/S: revenues & profitability

Figure 96: ISS A/S: assets & liabilities

Figure 97: Teleperformance SE: revenues & profitability

Figure 98: Teleperformance SE: assets & liabilities

Figure 99: Bertelsmann SE & Co. KGaA: revenues & profitability

Figure 100: Bertelsmann SE & Co. KGaA: assets & liabilities

Figure 101: NCR Corporation: revenues & profitability

Figure 102: NCR Corporation: assets & liabilities

Figure 103: Temp Holdings CO., Ltd: revenues & profitability

Figure 104: Temp Holdings CO., Ltd: assets & liabilities

Figure 105: Capita plc: revenues & profitability

Figure 106: Capita plc: assets & liabilities

Figure 107: CBRE Group, Inc.: revenues & profitability

Figure 108: CBRE Group, Inc.: assets & liabilities

Figure 109: Cognizant Technology Solutions Corporation: revenues & profitability

Figure 110: Cognizant Technology Solutions Corporation: assets & liabilities

Figure 111: SYNNEX Corporation: revenues & profitability

Figure 112: SYNNEX Corporation: assets & liabilities

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