Senior Research Consultant (m/f)


Ipsos Loyalty in Germany is a very successful unit within the Ipsos Group. Ipsos Loyalty specialises in all matters relating to measuring, managing and improving customer relationships and employee engagement. We help our clients manage the experiences they deliver in a way that maximises the value of both customers and employees to their organisation. For Ipsos Loyalty in Hamburg, Germany we are looking for a

Senior Research Consultant (m/f)

Your tasks:

  • Conception, organization and set up of customer feedback systems and customer experience studies within a large international account
  • Client service, consulting, and development
  • International cooperation in the global Ipsos network
  • Coordination of tasks within the project team
  • Analysis of data, thereby generating insights and actionable recommendations based on a powerful data visualization platform
  • Conception of presentations and client workshops in English

Whom we need:

  • A graduated researcher. Desirable areas: Business Administration, Communication, Social Sciences, or related areas
  • A researcher who has at least 5-8 years’ experience in marketing research with solid experience in customer loyalty/advocacy and customer experience research
  • At least 3-4 years of experience in client servicing with a focus on the insurance / financial services / banking or related sectors
  • Strong data visualization skills and experience with customer feedback platforms (e.g.Tableau, Questback)
  • Experience managing international studies in a multicultural environment
  • Fluent English (written and spoken), fluent in German would be an advantage but not mandatory
  • Excellent presentation and communication skills
  • Analytical thinking, inquisitive personality and strong team spirit

What we offer:

  • Interesting and insightful client oriented work
  • International clients with possibility to learn about different markets and categories
  • All the innovations to work within technically challenging environments
  • A young and enthusiastic team
  • A dynamic business with many opportunities to grow

Your contact at Ipsos
Hartmut Schäfer
+49 69 247470 2713


Werbung Gehaltsstudie

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