Customer Experience Analyst (m/f/d)

10.10.2018

Unternehmenslogo GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17.5 million customers worldwide and over 76 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

As a Customer Experience Analyst, you support the continuous improvement of customer satisfaction for all GoDaddy EMEA regions and brands. You will systematically analyze customer feedback, derive optimization potential and work closely with your Product Management colleagues to develop the right measures.

 

Customer Experience Analyst (m/f/d)


Responsibilites:

  • Drive and further develop the EMEA-wide Voice-of-the-Customer program
  • Analyze customer feedback systematically, both qualitative and quantitative
  • Feed your insights into product roadmaps and regional- / brand strategy
  • Manage the NPS reporting across brands and regions
  • Implement and manage a unified and software-based CX platform
  • CX analytics: Identify patterns and potential within the NPS results per relevant touchpoints
  • Find actionable measures to sustainably increase customer satisfaction
  • Align closely with Product Management to support a customer-centric Product Development
  • Align with global GoDaddy CX- and Insights teams on best practices, benchmarks and share results


Work related experience:

  • Taking end-to-end responsibility for one's own issues is key
  • Curiosity to discover customer needs and ability to translate them into product design and services
  • 3+ years' of professional experience in the CX area or related professions
  • Strong analytical skills and confident in the use of statistical methods, Excel etc.
  • Good knowledge about relevance and usage of CX-relevant KPIs such as CSS, NPS etc.
  • Ability to act in and communicate with cross-functional teams
  • First experience in handling common CX platforms (e.g. MaritzCX, Satmetrix, Qualtrics) desirable
  • Experience with project management in complex international organizations
  • Knowledge about the hosting industry in general is an advantage
  • Hands-on mentality
  • Team player
  • Language skills: Fluent in English and German


Please send your application together with our reference number, your annual salary expectations and your earliest possible start date via Link to:

Contact:
Delia Schneider
HR Department
Daimlerstraße 9-11
50354 Hürth
E-Mail: careers-germany(at)godaddy.com or Link.

 

Werbung

marktforschung.de Gehaltsstudie

Gehaltsstudie 2017 Cover (Bild: nd3000 - Thinkstock)

Download der Gehaltsstudie 2017:

Gehalt, Zusatzleistungen, Arbeitszufriedenheit
(kostenloser Download als PDF, 5,4 MB)

Über marktforschung.de

Branchenwissen an zentraler Stelle bündeln und abrufbar machen – das ist das Hauptanliegen von marktforschung.de. Unser breites Informationsangebot rund um die Marktforschung richtet sich sowohl an Marktforschungsinstitute, Felddienstleister, Panelbetreiber und Herausgeber von Studien, Marktdaten sowie Marktanalysen als auch an deren Kunden aus Industrie, Handel und Dienstleistungsgewerbe.

facebook twitter google plus