Marktanalyse - Airport Retail Trends in Asia-Pacific, 2012-2013

Marktanalyse - Airport Retail Trends in Asia-Pacific, 2012-2013

Product Synopsis
'Airport Retail Trends in Asia-Pacific, 2012-2013” is a new report by Canadean that analyzes trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report not only provides a comprehensive overview of customer visits and time spent at airport retail stores in 2012, but also showcases average expenditure. Additionally, it identifies average expenditure on food and beverages. This report identifies the product and purchasing trends at airport retail outlets, and the significance of websites in pre-planned purchases. In addition, this report outlines the key products that occupy the most airport retail space, and the survey analyzes the most popular products purchased by respondents at airport retail outlets. Furthermore, the report provides insight into the key drivers that help promote frequent visits and identifies the most important customer concerns in purchasing at duty-free outlets. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

Introduction and Landscape
Why was the report written?
This report is the result of an extensive survey drawn from Canadean’s exclusive panel of Asia-Pacific respondents. This report provides the reader with a definitive analysis of trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report not only grants access to the opinions and purchasing behaviors of travelers, but also examines their expectations of total expenditure in airport retail outlets and necessary developments for better consumer footfall. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

What is the current market landscape and what is changing?
The average expenditure of Asia-Pacific travellers per visit to duty-free and duty paid airport retail outlets is US$104 and US$54 respectively.

What are the key drivers behind recent market changes?
Competitive prices, renowned brands at discounted prices, and last minute gifts were stated as the most important motivational factors of purchases at airport retail stores.

What makes this report unique and essential to read?
'Airport Retail Trends in Asia-Pacific, 2012-2013” is a new report by Canadean that analyzes consumer trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report provides a comprehensive overview of consumer visits and time spent at airports retail stores in 2012 and reveals the average consumer expenditure at airport retail outlets, and also identifies average consumer expenditure on food and beverages. This report also identifies product and purchasing trends at airport retail outlets and the significance of websites in purchases, and the frequency of utilization of the 'shop and collect’ facility. In addition, this chapter outlines the key products which occupy the most airport retail space, and the survey analyzes the most popular products purchased by the consumers at airport retail outlets. Furthermore, the report provides insight into the key drivers that help promote frequent visits and identifies the most important consumer concerns for purchasing at duty-free outlets. This report not only grants access to the opinions and behaviors of consumer respondents, but also examines their actions surrounding business priorities. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

Key Report Features
Project trends
Projects opinions and purchasing behaviors of travelers and examines their expectations of total expenditure in airport retail outlets and necessary developments for better consumer footfall.

Spend activity
Reveals the average expenditure of Asia-Pacific respondents per visit to duty-free and duty paid airport retail outlets.

Uncover challenges
Uncover key challenges and opportunities in shopping at duty-free and duty paid outlets and identify the key actions required to overcome the challenges.

Perceive growth outlook of pre-planned and impulsive buying behaviors
Perceive the significance of pre-planned and impulsive buying behaviors at airport retail outlets.

Identify key product categories at airport retail outlets
Identify key product categories that occupy the most airport retail space and recognize the most popular products purchased in the last six months at airport retail outlets.

Key Market Issues
In total, 46% of purchases at duty-free airport retail stores were 'pre-planned’, while 54% of purchases were 'impulsive’
Overall, Asia-Pacific travelers declared that 46% of their purchases at duty-free airport retail stores were pre-planned, while 54% of purchases were impulsive in the last six months.

60% of overall purchases made at duty paid airport retail outlets are 'impulsive’
In total, 60% of their overall purchases made at duty paid airport retail outlets turned out to be impulsive, whereas the remaining 40% constituted pre-planned purchases in 2012.

'Food, beverages and tobacco’, 'perfumes, cosmetics and personal care’ and 'apparel, accessories and luxury goods’ were the leading product categories
Asia-Pacific respondents identified 'food, beverages and tobacco’, 'perfumes, cosmetics and personal care’, and 'apparel, accessories and luxury goods’ as the leading product categories that occupy the most airport retail space.

'Tobacco’, 'alcoholic beverages’, 'perfumes, cosmetics and personal care’, and 'jewelry, watches and accessories’
Respondents purchased 'tobacco’, 'alcoholic beverages’, 'perfumes, cosmetics and personal care’, and 'jewelry, watches and accessories’ products more from duty-free airport retail shops in the last six months.

'stationery and cards’ and 'printed media’ were the key products purchased from 'duty paid’ shops
In total, 66%, and 63% of Asia-Pacific respondents identified 'stationery and cards’, and 'printed media’ as key products purchased from duty paid shops.

Key Highlights
More time spent at duty-free airport retail outlets than at duty paid outlets
According to calculations, the average time spent by a customer at duty-free airport retail outlets is 26 minutes, as compared with 22 minutes at duty paid outlets.

The average expenditure on food and beverages per visit to airport outlets is US$12.5
Overall, 24% of respondents spent US$11-US$15 per visit on food and beverages, while 23% spent US$5-US$10.

In total, 16% of respondents used 'shop and collect’ facility at airport retail stores
In total, 16% of respondents used the shop and collect facility at airport retail stores within the last six months.

Respondents assign more significance to brand selection during the purchase of products from airport retail outlets
'Art and craft’, 'stationery and cards’, and 'food and non-alcoholic beverage’ are rated as the important products within the 'domestic brand’ category, while 'perfumes, cosmetics and personal care’, 'consumer electronics’, 'alcoholic beverage’, and 'jewelry, watches and accessories’ are considered leading products within the 'global brands’ category.

Key activities that optimize business of airport retailers
'Promoting price advantages over city-center retailers’ and 'adapting offers to passenger profiles’ are key activities that optimize the business of airport retailers, as identified by 83% and 58% of respondents respectively.



Companies Mentioned:

LS Travel Retail Asia Pacific, Beijing Capital international Airport, Aer Rianta International, The GMR Rajiv Gandhi International Airport, Starbucks, Singapore’s Changi Airport Group, Perth International Airport, Nuance, China Sales Group, China Eastern Airlines, Lotte Group, WHSmith, Woolworths, AVA Merchandizing Solutions, Narita International Airport Corporation, Auckland Airport, Langkawi International Airport, Wellington International Airport, Delhi Duty Free Services, Brisbane International Airport, Delhi International Airport, Sydney International Airport, JR Duty Free, Hong Kong International Airport, London Heathrow Airport Terminal 5, Dubai International Airport, and Suvarnabhumi Airport

Inhaltsverzeichnis - Marktanalyse - Airport Retail Trends in Asia-Pacific, 2012-2013



1 Introduction

1.1 What is This Report About?

1.2 Definitions

1.3 Methodology

1.4 Profile of Survey Respondents: Asia-Pacific Airports Retail Industry

2 Executive Summary

3 Asia-Pacific Airport Retail: Store Visits and Duration

3.1 Average Shopping Frequency at Airport Retail Stores

3.1.1 Average shopping frequency at airport retail stores by age

3.1.2 Average shopping frequency at airport retail stores by gender

3.1.3 Average shopping frequency at airport retail stores by annual income

3.2 Average Time Spend at Airport Retail Outlets

3.2.1 Average time spend at airport retail outlets by age

3.2.2 Average time spent at airport retail outlets by gender

3.2.3 Average time spend at airport retail outlets by annual income

3.2.4 Average Time Spend at Airport Retail Outlets vs. Travel Frequency

3.3 Average Time Spent Eating and Drinking in Airport Outlets

3.3.1 Average time spent eating and drinking in airport outlets by age

3.3.2 Average time spent eating and drinking in airport outlets by gender

3.3.3 Average time spent eating and drinking in airport outlets by annual income

3.4 Percentage Volume of Shopping at Airport Retail Stores

3.4.1 Percentage volume of shopping at airport retail stores by age

3.4.2 Percentage volume of shopping at airport retail stores by gender

3.4.3 Percentage Volume of Shopping at airport retail stores by annual income

4 Asia-Pacific Airport Retail Trends: Spend Activity

4.1 Average Expenditure at Airport Outlets

4.1.1 Average expenditure at airport outlets by age

4.1.2 Average expenditure at airport outlets by gender

4.1.3 Average expenditure at airport outlets by annual income

4.1.4 Average expenditure at airport outlets by international travel frequency

4.1.5 Average expenditure at airport outlets by domestic travel frequency

4.1.6 Average Expenditure vs. Key Drivers of Demand Growth

4.2 Average Expenditure on Food and Beverages at Airport Outlets

4.2.1 Average expenditure on food and beverages at airport outlets by age

4.2.2 Average expenditure on food and beverage at airport outlets by gender

4.2.3 Average expenditure on food and beverage at airport outlets by annual income

4.2.4 Expenditure on food and beverage as part of expenditure at airport outlets (%), 2012

4.3 Expenditure on Product Categories

4.4 Planned Change in Shopping Expenditure at Airport Retail Stores, 2012-2013

4.4.1 Planned change in shopping expenditure at airport retail stores by age

4.4.2 Planned change in shopping expenditure at airport retail stores by gender

4.4.3 Planned change in shopping expenditure at airport retail stores by annual income

5 Airport Retail Stores Purchasing Trends in Asia-Pacific

5.1 Purchasing Trends at Airport Retail Stores: Impulsive vs. Pre-planned

5.1.1 Purchasing trends at airport retail stores: impulsive vs. pre-planned by age

5.1.2 Purchasing trends at airport retail stores: impulsive vs. pre-planned by gender

5.1.3 Purchasing trends at airport retail stores: impulsive vs. pre-planned by annual income

5.2 Asia-Pacific Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned

5.2.1 Product trends at airport retail stores: impulsive and pre-planned by age

5.2.2 Product trends at airport retail stores: impulsive and pre-planned by gender

5.3 Significance of Websites in Pre-Planned Purchases

5.3.1 Significance of websites in pre-planned purchases by age

5.3.2 Significance of websites in pre-planned purchases by gender

5.3.3 Significance of websites in pre-planned purchases by annual income

5.4 Frequency of Utilization: 'Shop and Collect’ Facilities

5.4.1 Frequency of utilization: 'shop and collect’ facilities by age

5.4.2 Frequency of utilization: 'shop and collect’ facilities by gender

5.4.3 Frequency of utilization: 'shop and collect’ facilities by annual income

5.4.4 Frequency of utilization: 'shop and collect’ facilities by travel frequency

6 Asia-Pacific Survey: Product Trends at Airport Retail Stores

6.1 Most Visible Products in Airport Retailing

6.1.1 Most visible products in airport retailing by age

6.1.2 Most visible products in airport retailing by gender

6.1.3 Most visible products in airport retailing by annual income

6.2 Most Popular Products in Airport Retailing

6.2.1 Most popular products in airport retailing by age

6.2.2 Most popular products in airport retailing by gender

7 Asia-Pacific Trends: Airport Retail Dynamics

7.1 Key Drivers of Demand Growth in Airport Retail

7.1.1 Key drivers of demand growth by age

7.1.2 Key drivers of demand growth by gender

7.1.3 Key drivers of demand growth by annual income

7.2 Leading Concerns in Shopping at Duty-free Outlets

7.2.1 Leading concerns in shopping at duty-free outlets by age

7.2.2 Leading concerns in shopping at duty-free outlets by gender

7.2.3 Leading concerns in shopping at duty-free outlets by annual income

7.3 Significance of Brand Selection during Product Purchase

7.3.1 Significance of brand selection during product purchase by age

8 Future Developments for Business Growth

8.1 Promotional Offers for Better Footfall

8.1.1 Promotional offers for better footfall by age

8.1.2 Promotional offers for better footfall by gender

8.1.3 Promotional offers for better footfall by annual income

8.2 Frequently Used Payment Facilities

8.2.1 Frequently used payment facilities by age

8.2.2 Frequently used payment facilities by gender

8.2.3 Frequently used payment facilities by annual income

8.3 Leading Airports with the Best Retail Experience

8.3.1 Leading airports with the best retail experience by price

8.3.2 Leading airports with the best retail experience by variety

8.3.3 Leading airports with the best retail experience by smooth transactions

8.3.4 Leading airports with the best retail experience by layout and design

8.4 Expectations of Additional Facilities in Airport Retail Outlets, 2012-2013 (Open-end)

9 Appendix

9.1 Asia-Pacific Airport Retail Trends Survey: Full Survey Results

9.2 About Canadean

9.3 Disclaimer







Tabellenverzeichnis - Marktanalyse - Airport Retail Trends in Asia-Pacific, 2012-2013



Table 1: Asia-Pacific Customer Survey Respondents by Annual Income (%), 2012

Table 2: Asia-Pacific Customer Survey Respondents by Gender (%), 2012

Table 3: Asia-Pacific Customer Survey Respondents by Age (%), 2012

Table 4: Asia-Pacific Customer Survey Respondents by Travel Frequency (%), 2012

Table 5: Average Shopping Frequency at Airport Retail Stores (% All Respondents), 2012

Table 6: Average Shopping Frequency at Airport Duty-free Retail Stores by Age (%), 2012

Table 7: Average Shopping Frequency at Airport Duty Paid Retail Stores by Age (%), 2012

Table 8: Average Shopping Frequency at Airport Duty-free Retail Stores by Gender (%), 2012

Table 9: Average Shopping Frequency at Airport Duty Paid Retail Stores by Gender (%), 2012

Table 10: Average Shopping Frequency at Airport Duty-free Retail Stores by Annual Income (%), 2012

Table 11: Average Shopping Frequency at Airport Duty Paid Retail Stores by Annual Income (%), 2012

Table 12: Average Time Spend at Airport Retail Outlets (% All Respondents), 2012

Table 13: Average Time Spend at Airport Duty-free Retail Outlets by Age (%), 2012

Table 14: Average Time Spend at Airport Duty Paid Retail Outlets by Age (%), 2012

Table 15: Average Time Spend at Airport Duty-free Retail Outlets by Gender (%), 2012

Table 16: Average Time Spend at Airport Duty Paid Retail Outlets by Gender (%), 2012

Table 17: Average Time Spend at Airport Duty-free Retail Outlets by Annual Income (%), 2012

Table 18: Average Time Spend at Airport Duty Paid Retail Outlets by Annual Income (%), 2012

Table 19: Average Time Spend at Duty-free Airport Retail Outlets vs. Travel Frequency (%), 2012

Table 20: Average Time Spend at Duty Paid Airport Retail Outlets vs. Travel Frequency (%), 2012

Table 21: Average Time Spent Eating and Drinking in Airport Outlets (% All Respondents), 2012

Table 22: Average Time Spent Eating and Drinking in Airport Outlets by Age (%), 2012

Table 23: Average Time Spent Eating and Drinking in Airport Outlets by Gender (%), 2012

Table 24: Average Time Spent Eating and Drinking in Airport Outlets by Annual Income (%), 2012

Table 25: Percentage Volume of Shopping at Airport Retail Stores (% All Respondents), 2012

Table 26: Percentage Volume of Shopping at Airport Retail Stores by Age (% of total retail spend), 2012

Table 27: Percentage Volume of Shopping at Airport Retail Stores by Gender (% of total retail spend), 2012

Table 28: Percentage Volume of Shopping at Airport Retail Stores by Annual Income (% of total retail spend), 2012

Table 29: Average Customer Expenditure at Airport Outlets (% All Respondents), 2012

Table 30: Average Customer Expenditure at Duty-free Airport Outlets by Age (%), 2012

Table 31: Average Customer Expenditure at Duty Paid Airport Outlets by Age (%), 2012

Table 32: Average Customer Expenditure at Duty-free Airport Outlets by Gender (%), 2012

Table 33: Average Customer Expenditure at Duty Paid Airport Outlets by Gender (%), 2012

Table 34: Average Customer Expenditure at Duty-free Airport Outlets by Annual Income (%), 2012

Table 35: Average Customer Expenditure at Duty Paid Airport Outlets by Annual Income (%), 2012

Table 36: Average Customer Expenditure at Duty-Free Airport Outlets by Travel Frequency (%), 2012

Table 37: Average Customer Expenditure at Duty Paid Airport Outlets by Travel Frequency (%), 2012

Table 38: Average Customer Expenditure at Duty-free Airport Outlets by Domestic Travel Frequency (%), 2012

Table 39: Average Customer Expenditure at Duty Paid Airport Outlets by Travel Frequency (%), 2012

Table 40: Customer Expenditure vs. Key Drivers of Customer Demand Growth - Duty-free (%), 2012

Table 41: Customer Expenditure vs. Key Drivers of Customer Demand Growth - Duty Paid (%), 2012

Table 42: Average Customer Expenditure on Food and Beverages at Airport Outlets (%), 2012

Table 43: Average Customer Expenditure on Food and Beverage at Airport Outlets by Age (%), 2012

Table 44: Average Customer Expenditure on Food & Beverage at Airport Outlets by Gender (%), 2012

Table 45: Average Customer Expenditure on Food and Beverage at Airport Outlets by Annual Income (%), 2012

Table 46: Customer Expenditure at Airport Outlets vs. Expenditure on Food and Beverage - Duty-Free (%), 2012

Table 47: Customer Expenditure at Airport Outlets vs. Expenditure on Food and Beverages - Duty Paid (%), 2012

Table 48: Average Customer Expenditure on Product Categories (US$), 2012

Table 49: Planned Change in Shopping Expenditure at Airport Retail Stores (% All Respondents), 2012

Table 50: Planned Change in Shopping Expenditure at Airport Retail Stores by Age (%), 2012

Table 51: Planned Change in Shopping Expenditure at Airport Retail Stores by Gender (%), 2012

Table 52: Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income (%), 2012

Table 53: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% All Respondents), 2012

Table 54: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age (%), 2012

Table 55: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender (%), 2012

Table 56: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income (%), 2012

Table 57: Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned (% All Respondents), 2012

Table 58: Pre-planned Product Trends at Airport Retail Stores by Age (%), 2012

Table 59: Impulsive Product Trends at Airport Retail Stores by Age (%), 2012

Table 60: Pre-planned Product Trends at Airport Retail Stores by Gender (%), 2012

Table 61: Impulsive Product Trends at Airport Retail Stores by Gender (%), 2012

Table 62: Significance of Websites in Pre-Planned Purchases (% All Respondents), 2012

Table 63: Significance of Websites in Pre-Planned Purchases by Age (%), 2012

Table 64: Significance of Websites in Pre-Planned Purchases by Gender (%), 2012

Table 65: Significance of Websites in Pre-Planned Purchases by Annual Income (%), 2012

Table 66: Frequency of Utilization: 'Shop and Collect’ Facilities (% All Respondents), 2012

Table 67: Frequency of Utilization: 'Shop and Collect’ Facilities by Age (%), 2012

Table 68: Frequency of Utilization: 'Shop and Collect’ Facilities by Gender (%), 2012

Table 69: Frequency of Utilization: 'Shop and Collect’ Facilities by Annual Income (%), 2012

Table 70: Frequency of Utilization: 'Shop and Collect’ Facilities by International Travel Frequency (%), 2012

Table 71: Frequency of Utilization: 'Shop and Collect’ Facilities by Domestic Travel Frequency (%), 2012

Table 72: Most Visible Products in Airport Retailing (Retail Space Index), 2012

Table 73: Most Visible Products in Airport Retailing (% All Respondents), 2012

Table 74: Most Visible Products in Airport Retailing by Age (%), 2012

Table 75: Most Visible Products in Airport Retailing by Gender (%), 2012

Table 76: Most Popular Products in Airport Retailing (% All Respondents), 2012

Table 77: Most Popular Products in Airport Retailing - Duty-free by Age (%), 2012

Table 78: Most Popular Products in Airport Retailing - Duty-free by Gender (%), 2012

Table 79: Most Popular Products in Airport Retailing - Duty Paid by Gender (%), 2012

Table 80: Key Drivers of Customer Demand Growth (% All Respondents), 2012

Table 81: Key Drivers of Customer Demand Growth by Gender (% Very Motivating), 2012

Table 82: Leading Customer Concerns in Shopping at Duty-free Outlets (% All Respondents), 2012

Table 83: Leading Customer Concerns in Shopping at Duty-free Outlets by Gender (%), 2012

Table 84: Leading Customer Concerns in Shopping at Duty-free Outlets by Annual Income (%), 2012

Table 85: Significance of Brand Selection during Product Purchase (% All Respondents), 2012

Table 86: Global Brand Selection during Product Purchase by Gender (%), 2012

Table 87: Promotional Offers for Better Customer Footfall (% All Respondents), 2012

Table 88: Promotional Offers for Better Customer Footfall by Age (%), 2012

Table 89: Promotional Offers for Better Customer Footfall by Gender (%), 2012

Table 90: Promotional Offers for Better Customer Footfall by Annual Income (%), 2012

Table 91: Frequently Used Payment Facilities by Customers (% All Respondents), 2012

Table 92: Frequently Used Payment Facilities by Customers by Age (%), 2012

Table 93: Frequently Used Payment Facilities by Customers by Gender (%), 2012

Table 94: Frequently Used Payment Facilities by Customers by Annual Income (%), 2012

Table 95: Leading Airports with the Best Retail Experience for Customers by Price

Table 96: Leading Airports with the Best Retail Experience for Customers by Variety

Table 97: Leading Airports with the Best Retail Experience for Customers by Smooth Transactions

Table 98: Leading Airports with the Best Retail Experience for Customers by Layout and Design

Table 99: Additional Facilities to Increase Customer Footfall at Airport Retail Outlets

Table 100: Survey Results - Closed Questions







Übersichtenverzeichnis - Marktanalyse - Airport Retail Trends in Asia-Pacific, 2012-2013



Figure 1: Average Shopping Frequency at Airport Retail Stores (% All Respondents), 2012

Figure 2: Average Shopping Frequency at Airport Duty-free Retail Stores by Age (%), 2012

Figure 3: Average Shopping Frequency at Airport Duty Paid Retail Stores by Age (%), 2012

Figure 4: Average Shopping Frequency at Airport Duty-free Retail Stores by Gender (%), 2012

Figure 5: Average Shopping Frequency at Airport Duty Paid Retail Stores by Gender (%), 2012

Figure 6: Average Shopping Frequency at Airport Duty-free Retail Stores by Annual Income (%), 2012

Figure 7: Average Shopping Frequency at Airport Duty Paid Retail Stores by Annual Income (%), 2012

Figure 8: Average Time Spend at Airport Retail Outlets (% All Respondents), 2012

Figure 9: Average Time Spend at Airport Duty-free Retail Outlets by Age (%), 2012

Figure 10: Average Time Spend at Airport Duty Paid Retail Outlets by Age (%), 2012

Figure 11: Average Time Spend at Airport Duty-free Retail Outlets by Gender (%), 2012

Figure 12: Average Time Spend at Airport Duty Paid Retail Outlets by Gender (%), 2012

Figure 13: Average Time Spend at Airport Duty-free Retail Outlets by Annual Income (%), 2012

Figure 14: Average Time Spend at Airport Duty Paid Retail Outlets by Annual Income (%), 2012

Figure 15: Average Time Spent Eating and Drinking in Airport Outlets (% All Respondents), 2012

Figure 16: Average Time Spent Eating and Drinking in Airport Outlets by Age (%), 2012

Figure 17: Average Time Spent Eating and Drinking in Airport Outlets by Gender (%), 2012

Figure 18: Average Time Spent Eating and Drinking in Airport Outlets by Annual Income (%), 2012

Figure 19: Percentage Volume of Shopping at Airport Retail Stores (% All Respondents), 2012

Figure 20: Percentage Volume of Shopping at Airport Retail Stores by Age (% of Total Retail Spend), 2012

Figure 21: Percentage Volume of Shopping at Airport Retail Stores by Gender (% of Total Retail Spend), 2012

Figure 22: Percentage Volume of Shopping at Airport Retail Stores by Annual Income (% of Total Retail Spend), 2012

Figure 23: Average Customer Expenditure at Airport Outlets (% All Respondents), 2012

Figure 24: Average Customer Expenditure at Duty-free Airport Outlets by Age (%), 2012

Figure 25: Average Customer Expenditure at Duty Paid Airport Outlets by Age (%), 2012

Figure 26: Average Customer Expenditure at Duty-free Airport Outlets by Gender (%), 2012

Figure 27: Average Customer Expenditure at Duty Paid Airport Outlets by Gender (%), 2012

Figure 28: Average Customer Expenditure at Duty-free Airport Outlets by Annual Income (%), 2012

Figure 29: Average Customer Expenditure at Duty Paid Airport Outlets by Annual Income (%), 2012

Figure 30: Average Customer Expenditure at Duty-Free Airport Outlets by Travel Frequency (%), 2012

Figure 31: Average Customer Expenditure at Duty Paid Airport Outlets by Travel Frequency (%), 2012

Figure 32: Average Customer Expenditure at Duty-free Airport Outlets by Domestic Travel Frequency (%), 2012

Figure 33: Average Customer Expenditure at Duty Paid Airport Outlets by Travel Frequency (%), 2012

Figure 34: Average Customer Expenditure on Food and Beverages at Airport Outlets (%), 2012

Figure 35: Average Customer Expenditure on Food and Beverage at Airport Outlets by Age (%), 2012

Figure 36: Average Customer Expenditure on Food & Beverage at Airport Outlets by Gender (%), 2012

Figure 37: Average Customer Expenditure on Food and Beverage at Airport Outlets by Annual Income (%), 2012

Figure 38: Customer Expenditure on Product Categories (% All Respondents), 2012

Figure 39: Planned Change in Shopping Expenditure at Airport Stores (% All Respondents), 2012

Figure 40: Planned Change in Shopping Expenditure at Airport Retail Stores by Age (%), 2012

Figure 41: Planned Change in Shopping Expenditure at Airport Retail Stores by Gender (%), 2012

Figure 42: Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income (%), 2012

Figure 43: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% All Respondents), 2012

Figure 44: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age (%), 2012

Figure 45: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income (%), 2012

Figure 46: Leading Pre-Planned Purchases of Asia-Pacific Respondents at Airport Retail Stores, 2012

Figure 47: Leading Impulsive Purchases of Asia-Pacific Respondents at Airport Retail Stores, 2012

Figure 48: Pre-planned Product Trends at Airport Retail Stores by Age (%), 2012

Figure 49: Impulsive Product Trends at Airport Retail Stores by Age (%), 2012

Figure 50: Pre-planned Product Trends at Airport Retail Stores by Gender (%), 2012

Figure 51: Impulsive Product Trends at Airport Retail Stores by Gender (%), 2012

Figure 52: Significance of Websites in Pre-Planned Purchases (% All Respondents), 2012

Figure 53: Significance of Websites in Pre-Planned Purchases by Age (%), 2012

Figure 54: Significance of Websites in Pre-Planned Purchases by Gender (%), 2012

Figure 55: Significance of Websites in Pre-Planned Purchases by Annual Income (%), 2012

Figure 56: Frequency of Utilization: 'Shop and Collect’ Facilities (% All Respondents), 2012

Figure 57: Frequency of Utilization: 'Shop and Collect’ Facilities by Age (%), 2012

Figure 58: Frequency of Utilization: 'Shop and Collect’ Facilities by Gender (%), 2012

Figure 59: Frequency of Utilization: 'Shop and Collect’ Facilities by Annual Income (%), 2012

Figure 60: Frequency of Utilization: 'Shop and Collect’ Facilities by International Travel Frequency (%), 2012

Figure 61: Frequency of Utilization: 'Shop and Collect’ Facilities by Domestic Travel Frequency (%), 2012

Figure 62: Most Visible Products in Airport Retailing (Retail Space Index), 2012

Figure 63: Most Visible Products in Airport Retailing (% All Respondents), 2012

Figure 64: Most Visible Products in Airport Retailing by Gender (%), 2012

Figure 65: Most Visible Products in Airport Retailing by Annual Income (%), 2012

Figure 66: Most Popular Products in Airport Retailing (% All Respondents), 2012

Figure 67: Most Popular Products in Airport Retailing - Duty Paid by Age (%), 2012

Figure 68: Key Drivers of Customer Demand Growth (% All Respondents), 2012

Figure 69: Key Drivers of Customer Demand Growth by Age (% Very Motivating), 2012

Figure 70: Key Drivers of Customer Demand Growth by Gender (% Very Motivating), 2012

Figure 71: Key Drivers of Customer Demand Growth by Annual Income (% Very Motivating), 2012

Figure 72: Leading Customer Concerns in Shopping at Duty-free Outlets (% All Respondents), 2012

Figure 73: Leading Customer Concerns in Shopping at Duty-free Outlets by Age (%), 2012

Figure 74: Leading Customer Concerns in Shopping at Duty-free Outlets by Gender (%), 2012

Figure 75: Significance of Brand Selection during Product Purchase (% All Respondents), 2012

Figure 76: Global Brand Selection during Product Purchase by Age (%), 2012

Figure 77: Global Brand Selection during Product Purchase by Gender (%), 2012

Figure 78: Promotional Offers for Better Customer Footfall (% All Respondents), 2012

Figure 79: Promotional Offers for Better Customer Footfall by Age (%), 2012

Figure 80: Promotional Offers for Better Customer Footfall by Gender (%), 2012

Figure 81: Frequently Used Payment Facilities by Customers (% All Respondents), 2012

Figure 82: Frequently Used Payment Facilities by Customers by Age (%), 2012

Figure 83: Frequently Used Payment Facilities by Customers by Gender (%), 2012

Figure 84: Singapore Changi Airport with the Best Retail Experience for Asia-Pacific Customers

Figure 85: Dubai International Airport with the Best Retail Experience for Asia-Pacific Customers

Figure 86: Hong Kong International Airport with the Best Retail Experience for Asia-Pacific Customers

Figure 87: Leading Airports Retail Brands with the Best Retail Experience for Customers by Variety

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