Studie - Business Trends: European Retail Banking Technology Spending Strategies 2010 (Customer Focus)

Introduction

This Ovum study examines top business challenges, IT budget outlook and spending priorities among retail banks in Europe. It is based on the results of Ovum's Business Trends primary research survey, conducted between October 2009 and December 2009.

Scope

*Interviews were conducted with 100 retail banks in Europe (75 in Western Europe and 25 in Central and Eastern Europe).

*Respondents held senior institutional positions, with technology decision-making authority.

Highlights

Unsurprisingly, the financial crisis continued to have an effect on Europe's banks in 2009: 32% reported the cancellation of non-essential IT projects. However, the outlook for 2010 is healthier, with one-third of the regions banks expecting to see no ill effects of the financial crisis as the industry continues its rehabilitation.

As banks seek to rebuild their damaged reputations, increasing customer satisfaction has once again come to prominence as the leading business objective.

Reasons to Purchase

*Ovum's survey provides a comprehensive understanding of business trends and technology spending strategies within the European Retail Banking Sector.

*Gain insight into the IT investment priorities in European retail banking for 2010.

Executive summary

Research methodology

Demographics

Research and Analysis

IT budget changes and sourcing trends

Spending objectives and strategic goals

Regulatory compliance

Core systems

Payments

Channels

Anti-financial crime

Appendix

Further reading

Contact

• Retail Banking Competitor Tracker - June 2010
• European Retail Banking Enterprise Insights Q2 2010
• Retail Banking Technology Spending Through 2014: Business Function Segmentation (Interactive Model)
• Retail Banking Technology Spending Through 2014: Source Segmentation (Interactive Model)
• Global Top 10 Retail Banks Industry, Financial and SWOT Analysis
• Affinity and Partnership Marketing in UK Mortgages and Savings Accounts
• Affinity and Partnership Marketing in UK Payment Cards and Consumer Finance
• Retail Banking Competitor Tracker - March 2010
• Understanding the Growth Opportunities in Russian and CIS Banking
• Global Retail Savings & Investments
• Retail Savings & Investments in Asia-Pacific
• Retail Savings & Investments in the United States
• Retail Savings & Investments in the United Kingdom
• Retail Savings & Investments in Japan
• Retail Savings & Investments in Germany
• Retail Savings & Investments in France
• Retail Savings & Investments in Europe
• European Retail Banking Enterprise Insights
• Retail Banking Competitor Tracker - February 2010
• US Retail Banking Enterprise Insights Q1 2010