Studie - Business Trends: Government Technology - Business Trends: Government Technology - Understanding your Government Customer 2006 H1 (Customer Focus)

Introduction

Based on a survey of 151 regional, state and local government agencies in Europe and North America, this Datamonitor study provides insight into IT spending priorities. Results focus on four key themes reforming the back office, developing shared services models, improving constituent service and enhancing public safety communications as well as vendor preferences and business dynamics.

Scope

In-depth interviews with 151 regional, state and local government agencies Geographic coverage includes Canada, France, Germany, the UK and the US Results focus on back office reform, constituent service, shared service models and public safety interoperability Respondents include government IT decision-makers such as CIOs and CTOs

Highlights

As governments investigate sharing services in order to decrease IT costs, multiple authorities collectively purchasing technology emerges as the most popular model. While many agencies focus their eGovernment strategies on simple functions such as publishing static information online, innovative organizations enable constituents to apply for and receive services online with self-service tools. Despite legislative requirements, public safety agencies are looking to enhance the interoperability of their first responder communications systems in order to be more responsive during emergencies.

Reasons to Purchase

Validate your market messaging and positioning in regional, state and local government Compare government IT purchasing plans across geographies Identify emerging areas of concern for regional, state and local governments.

ABOUT DATAMONITOR 2

OVERVIEW 4

This product has been designed for delivery in a slide pack format (ppt). 4

Introduction 4

Scope of this report 4

Research and analysis highlights 4

Key reasons to read this report 5

• Central Government ICT Spending in the UK to 2016/17 - Hardware Market
• Central Government ICT Spending in the UK to 2016/17 - Services Market
• Central Government ICT Spending in the UK to 2016/17 - Software Market
• Central Government ICT Spending in the UK to 2016/17 - Telecommunications Market
• Local Government ICT Spending in the UK to 2016/17 - Hardware Market
• Local Government ICT Spending in the UK to 2016/17 - Services Market
• Local Government ICT Spending in the UK to 2016/17 - Software Market
• Local Government ICT Spending in the UK to 2016/17 - Telecommunications Market
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• IBM in UK public sector: smarter working for government
• Top 10 Companies in the US Public Sector - Government Industry: IT Spending Predictor 2009
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• Public Service by the Private Sector: Examining the Government Services Market (Strategic Focus)
• By the People, For the People, @ the People: Web 2.0 in Government (Strategic Focus)
• E-government landscape scan: Victorian State Government, Australia