Studie - 2010 Guide to the US Government for Technology Providers

Introduction

This brief provides an overview of the opportunities and challenges that vendors are likely to encounter in the government space, outlining the key structures and developments, and the effect they have on decision makers and end-users.

Scope

*Provides an overview of how government agencies have implemented technology to increase citizen engagement and enhance internal collaboration

*Ovum's take on technology priorities of government agencies and departments

*Provides recommendations to agencies and vendors navigating the IT market in government

Highlights

Government is highly siloed and fragmented.

Instability due to administration change is a constant in government.

IT provides government with new communication tools and presents opportunities for interagency collaboration.

Reasons to Purchase

*Learn about the priorities facing government agencies

*Understand the drivers and inhibitors behind the adoption of technology in government

*Identify strategies which vendors should adopt for future success in winning government business

SUMMARY 2

Impact 2

Ovum view 2

Key messages 3

GOVERNMENT AGENCIES FACE UNIQUE OPERATING ENVIRONMENTS 3

Government is highly siloed and fragmented 3

One of the key challenges in government is information sharing and collaboration 4

Silos are breaking down as shared services initiatives take hold 4

Instability due to administration change is a constant 5

THE FINANCIAL CRISIS HAS SEVERELY IMPACTED GOVERNMENT 6

Agencies are constantly faced with 'doing more with less' 6

The financial crisis has had a profound impact on government 7

Reduced spending means less hesitation to cut inefficient projects 7

Outsourcing non-core government functions is becoming an increasingly common practice 8

Outsourcing providers must understand what services they are well-positioned to offer government agencies 9

TECHNOLOGY IS A KEY ENABLER FOR GOVERNMENT 9

IT provides government with new communication tools 9

IT also presents opportunities for inter-agency collaboration 10

Technology helps achieve demands on government for transparency and accountability 10

In tight economic times, solutions must add measurable value 11

Cloud computing is at a pivotal point in government 11

The move to cloud and mobile apps will be tempered by security concerns 12

Cyber security is a key concern for government agencies 12

RECOMMENDATIONS 13

Government contracting can be a long process, but vendors willing to invest their resources can reap significant benefits 13

Successful vendors will identify common needs across similar agencies and levels of government 13

Vendors must understand the culture of government 14

Focus intently on understanding policy and key growth areas 14

In government, vendors must demonstrate a clear business case showing where value for money can be delivered 14

APPENDIX 16

Definitions 16

Further reading 16

Methodology 17

Ovum Consulting 17

Disclaimer 17

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