Internet-Telefonie (VOIP)

The Future of Consumer VoIP: Leveraging Internet advances for profitable consumer voice services

It is important to distinguish between a profitable business that successfully sells VoIP services and a profitable VoIP business. Successful VoIP businesses are driven by other services the company offers, and by services that align with customers' perceived needs — not by the VoIP business alone.'

In the early 2000s, telecom industry experts widely expected VoIP to change the dynamics of the voice communications busi... mehr

Voice quality: an unheralded factor in customer experience

In the rush towards cost efficiencies made possible by voice over Internet protocol (VoIP) communications, many enterprises have given short shrift to monitoring and improving voice quality. However, this creates problems in the contact center where poor voice quality leads to poor customer experiences — and to increased inefficiency due to longer-than-necessary interactions. But through some simple to deploy technologies, contact... mehr

Trends for 2010: telco operations

Service providers had a difficult year in 2009, with concerns about the world economy and uncertainty regarding its recovery prompting many to prudently adopt cautious strategies in order to see them through the worst. With economic growth predicted to return during 2010, Ovum’s Telco Operations team reviews the effects of the economic downturn on service provider strategies, outlines how this is likely to change during 2010, and review... mehr

Managed and Hosted IP Voice Service Forecast in Argentina to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Argentina to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Argentina from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Argentina and in Sou... mehr

Managed and Hosted IP Voice Service Forecast in Australia to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Australia to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Australia from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Australia and in Asi... mehr

Managed and Hosted IP Voice Service Forecast in Austria to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Austria to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Austria from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Austria and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in Belgium to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Belgium to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Belgium from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Belgium and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in Brazil to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Brazil to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Brazil from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Brazil and in South and Ce... mehr

Managed and Hosted IP Voice Service Forecast in Canada to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Canada to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Canada from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Canada and in North Americ... mehr

Managed and Hosted IP Voice Service Forecast in Chile to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Chile to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Chile from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Chile and in South and Centr... mehr

Managed and Hosted IP Voice Service Forecast in China to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in China to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in China from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in China and in Asia Pacific, t... mehr

Managed and Hosted IP Voice Service Forecast in the Czech Republic to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in the Czech Republic to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in the Czech Republic from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in th... mehr

Managed and Hosted IP Voice Service Forecast in Denmark to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Denmark to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Denmark from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Denmark and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in Finland to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Finland to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Finland from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Finland and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in France to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in France to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in France from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in France and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Germany to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Germany to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Germany from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Germany and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in Greece to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Greece to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Greece from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Greece and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Hong Kong to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Hong Kong to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Hong Kong from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Hong Kong and in Asi... mehr

Managed and Hosted IP Voice Service Forecast in Hungary to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Hungary to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Hungary from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Hungary and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in India to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in India to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in India from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in India and in Asia Pacific, t... mehr

Managed and Hosted IP Voice Service Forecast in Ireland to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Ireland to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Ireland from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Ireland and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in Italy to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Italy to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Italy from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Italy and in Europe, this re... mehr

Managed and Hosted IP Voice Service Forecast in Japan to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Japan to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Japan from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Japan and in Asia Pacific, t... mehr

Managed and Hosted IP Voice Service Forecast in Malaysia to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Malaysia to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Malaysia from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Malaysia and in Asia P... mehr

Managed and Hosted IP Voice Service Forecast in Mexico to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Mexico to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Mexico from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Mexico and in South and Ce... mehr

Managed and Hosted IP Voice Service Forecast in the Netherlands to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in the Netherlands to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in the Netherlands from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in the Neth... mehr

Managed and Hosted IP Voice Service Forecast in New Zealand to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in New Zealand to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in New Zealand from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in New Zealand and ... mehr

Managed and Hosted IP Voice Service Forecast in Norway to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Norway to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Norway from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Norway and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Poland to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Poland to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Poland from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Poland and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Portugal to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Portugal to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Portugal from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Portugal and in Europe... mehr

Managed and Hosted IP Voice Service Forecast in Russia to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Russia to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Russia from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Russia and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Singapore to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Singapore to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Singapore from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Singapore and in Asi... mehr

Managed and Hosted IP Voice Service Forecast in Slovak Republic to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Slovak Republic to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Slovak Republic from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Slovak R... mehr

Managed and Hosted IP Voice Service Forecast in South Africa to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in South Africa to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in South Africa from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition, this report also includes the global scenario in the mana... mehr

Managed and Hosted IP Voice Service Forecast in Spain to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Spain to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Spain from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Spain and in Europe, this re... mehr

Managed and Hosted IP Voice Service Forecast in Sweden to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Sweden to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Sweden from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Sweden and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Switzerland to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Switzerland to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Switzerland from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Switzerland and ... mehr

Managed and Hosted IP Voice Service Forecast in the UK to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in the UK to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in the UK from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in the UK and in Europe, this... mehr

Managed and Hosted IP Voice Service Forecast in Ukraine to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in Ukraine to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in Ukraine from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in Ukraine and in Europe, t... mehr

Managed and Hosted IP Voice Service Forecast in United Arab Emirates to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in United Arab Emirates to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in United Arab Emirates from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition, this report also includes the global scen... mehr

Managed and Hosted IP Voice Service Forecast in the US to 2014

INTRODUCTION
Ovum’s Managed and Hosted IP Voice Service Forecast in the US to 2014 databook offers a comprehensive view of revenue opportunities and the number of service extensions in the managed and hosted IP voice service market in the US from 2008 to 2014. It provides a detailed insight of the market, split by business type and industry vertical. In addition to a comparative analysis of the markets in the US and in North Americ... mehr

Unified Communications: Global Market Forecast Model 2009-2014 (Interactive Model)

Introduction

The Unified Communications interactive model offers the most comprehensive and up-to-date view of revenue opportunities across 6 areas of expenditure: IP & Hybrid PBXs, IP Contact Centers, IP Telephones, Managed Services & Integration, Unified Communications, and Video & Audio Conferencing.

Reasons to Purchase

*The most complete and up-to-date guide providing global UC expenditur... mehr

Routing 2.0: CEBP and BPR Beyond the Contact Center (Strategic Focus)

Introduction

With the growth in IP, enterprises will be able to leverage business process routing and unified communications to manage customer interactions across the contact center and back office environments. The combination of workflows and intelligent routing in an IP environment potentially can enable contact centers to improve productivity, profitability and cost reduction.

Scope

*Covers emerging... mehr

The Future of Voice Biometrics in the Enterprise Market (Strategic Focus)

Introduction

The market for voice biometrics has had, to say the least, its ups and its downs throughout the first decade of the millennium. And yet, a recent spike in activity indicates that this technology is approaching a watershed. The barriers to adaption have certainly changed such that voice biometrics has the potential to significantly change the way in which enterprises authenticate their callers.

Scope mehr

Routing 2.0: CEBP and BPR Beyond the Contact Center (Strategic Focus)

Introduction

With the growth in IP, enterprises will be able to leverage business process routing and unified communications to manage customer interactions across the contact center and back office environments. The combination of workflows and intelligent routing in an IP environment potentially can enable contact centers to improve productivity, profitability and cost reduction.

Scope

*Covers emerging... mehr

The Future of Voice Biometrics in the Enterprise Market (Strategic Focus)

Introduction

The market for voice biometrics has had, to say the least, its ups and its downs throughout the first decade of the millennium. And yet, a recent spike in activity indicates that this technology is approaching a watershed. The barriers to adaption have certainly changed such that voice biometrics has the potential to significantly change the way in which enterprises authenticate their callers.

Scope mehr

Cable migrates toward all-IP with DOCSIS 3.0

50—100+Mbps ultra-fast data services get the hype, but DOCSIS 3.0 helps MSOs improve even their lowest tier offerings as they strategically convert spectrum from video to IP. What they really want is the ability to offer interactive value-added services.... mehr

SIP trunking: US and European trends

SIP trunking represents the latest phase in evolution of fixed voice access for business customers — from analogue to digital to IP — and a further step towards all-IP networks.... mehr

Enterprise VOIP Equipment Market 2008-2011

VoIP (Voice over Internet Protocol) is the routing of voice conversations over the Internet or through any other IP-based network. Equipment used for the deployment of VoIP services are referred to as Enterprise VoIP Equipment, which typically includes enterprise IP PBX/KTS Equipment, VoIP access points and gateways, VoIP adapters, VoIP Phones etc. The primary factors driving enterprises to deploy Enterprise VoIP Equipment in their core... mehr

VoIP Services Market 2007-2010

Since the introduction of PC-to-PC communication software in March of 1995, VoIP-based service has steadily grown to be a serious competitor to Public Switched Telephone Network (PSTN). As an increasing number of enterprises investigate VoIP to combat rising telecommunications costs, migration to IP telephony will not be a wholesale swap of current PBX installations. Rather, VoIP's appearance in enterprises will be a gradual transition.... mehr

Unified Communications

Herausforderungen wie Glokalisierung, Mobilität, flexible Arbeitsmodelle und Teamarbeit prägen die heutige Arbeitswelt des Informationszeitalters. Als Folge dieser Entwicklungen ist die heutige Teamarbeit nicht mehr der Notwendigkeit einer gemeinsamen Örtlichkeit und/oder Zeitlichkeit unterworfen. Stationäre Arbeit ist dem mobilen Verständnis von Arbeit gewichen. In den vergangenen Jahrzehnten ist die Zahl derje... mehr

Telcos meet IPTV operational challenges

How are incumbent telcos blending their operational culture with new video needs? This composite case study of incumbent telco IPTV service providers describes the challenges and how service providers are addressing them.... mehr

The Future of IP-Based Services: Key opportunities, challenges and vendors in the consumer and enterprise space

The Future of IP-based Services: Key opportunities, challenges and vendors in the consumer and enterprise space

An estimated four percent of European media companies’ revenue was invested in IT services in 2006 with this number expected to rise to 10 per cent by 2010...

IP-based services are a new phenomenon, driven by widespread take-up in broadband, faster Internet connections and the emergence of new technologi... mehr

Technology Finance Monthly Roundup August 2008

Introduction

This report contains extensive qualitative and quantitative analysis of monthly deal activity (including strategic alliances) in the software, hardware, IT services, and telecom sectors across global markets, with a specific focus on key emerging markets. It offers a unique insight into deal activity, deal rationale, valuation trends, and the market fundamentals driving various sub-sectors.

Scope
... mehr

Technology Finance Monthly Roundup August 2008

Introduction

This report contains extensive qualitative and quantitative analysis of monthly deal activity (including strategic alliances) in the software, hardware, IT services, and telecom sectors across global markets, with a specific focus on key emerging markets. It offers a unique insight into deal activity, deal rationale, valuation trends, and the market fundamentals driving various sub-sectors.

Scope
... mehr

An overview of the regulatory approach to VoIP

Voice-over-IP (VoIP) is the delivery of voice over networks based wholly or partly on Internet protocol (IP). VoIP services are provided by using telecommunications networks (copper, cable and wireless) to supply VoIP services to the public. As electronic communications networks are gradually shifting to IP-based networks, VoIP services are becoming more common. This shift and the migration to next-generation networks (NGNs) increasingl... mehr

An overview of the regulatory approach to VoIP

Voice-over-IP (VoIP) is the delivery of voice over networks based wholly or partly on Internet protocol (IP). VoIP services are provided by using telecommunications networks (copper, cable and wireless) to supply VoIP services to the public. As electronic communications networks are gradually shifting to IP-based networks, VoIP services are becoming more common. This shift and the migration to next-generation networks (NGNs) increasingl... mehr

Unified Communications and Collaboration: Laying the Foundations for Business Process Flexibility and Innovation

These are challenging times, with organisations facing continuous change, including the shift to a more agile, virtual organisation, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-channel IP network and unified communications to support all of an organisation’s interaction and collaboration needs has never been more evident.

It is becoming increas... mehr

Video lifestreaming: social networking meets video streaming

Video lifestreaming is a generic term for services that allow users to upload or stream live video of themselves to a remotely hosted service, to be viewed by friends or the general public. The services are intended to take the concept of an Internet conversation, made popular by the rise of social networking tools such as Facebook, MySpace and Twitter, and add video. This report provides an introduction to the concept of video lifestre... mehr

Voice: a vision of the future - Europe update

With increasing focus on broadband and data services, telecoms operators need not forget one key service in their portfolio: voice. Voice still generates the vast majority of operators’ revenues today. However, traditional voice services are in decline; with falling tariffs, decreasing line growth and competition from new alternatives such as Voice over IP (VoIP). In this report, we take a look at what the future of voice services in Eu... mehr

Profiting from IVR in a Rapidly Shifting Marketplace (Strategy Focus)

Introduction

This brief will provide vendors with strategies to develop an optimal solution to gain more share in the IVR market in a changing infrastructure environment.

Scope

A discussion on the dynamics of the IVR in the changing infrastructure environment. An overview of the growth of Voice-XML based IVR solutions and the principal reasons for this expansion. A description of the ways in which vendor... mehr

Prospects for fixed VoIP in the Asia-Pacific region

VoIP development in the markets of Australia, Hong Kong and Singapore is still at an early stage. This report reviews the VoIP strategies of current market leaders in these markets, and how they fit into broader telco strategy trends.... mehr

VoIP in Japan and Korea

Korea and Japan are the most advanced telecoms markets in the Asia-Pacific region. Both countries have high broadband penetration, but the trajectory of VoIP adoption has been different in each market. This report examines the drivers and barriers for consumer VoIP in these markets.... mehr

Economic Outlook: Voice/Data convergence (Market Focus)

Introduction

Voice/data convergence technologies are often in the news, particularly with Microsoft's recent offering to the market and the new advanced features available with IP telephony systems. The key driver for these solutions is increasing productivity in the workplace, however solutions are desirable rather than essential and IP-PBX adoption is gradual.

Scope

Analyses the key trends and end-user... mehr

The leading vendors in the Voice/Data Convergence market (Competitor Focus)

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

Technology: an assessment of vendors' technolo... mehr

The Alcatel-Lucent Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Alcatel-Lucent's voice/data convergence offering. Alcatel-Lucent has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Alcatel-Lucent's technology based on specific attributes and the availability o... mehr

The Avaya Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Avaya's voice/data convergence offering. Avaya has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Avaya's technology based on specific attributes and the availability of certain features. User se... mehr

The Cisco Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Cisco's voice/data convergence offering. Cisco has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Cisco's technology based on specific attributes and the availability of certain features. User se... mehr

The Nortel Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Nortel's voice/data convergence offering. Nortel has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Nortel's technology based on specific attributes and the availability of certain features. User... mehr

The Siemens Enterprise Communications Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Siemens Enterprise Communications' voice/data convergence offering. Siemens Enterprise Communications has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Siemens Enterprise Communications' technol... mehr

The Teleware Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Teleware' voice/data convergence offering. Teleware has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Teleware' technology based on specific attributes and the availability of certain features. ... mehr

Understanding Key Drivers for IVR Investment in a Changing Landscape (Market Focus)

Introduction

The global IVR market continues to grow across all geographies amidst an underlying change in infrastructure from traditional hardware based technologies to software based approach. There is an increasing acceptance of Voice-XML platforms as businesses demand greater flexibility, agility, affordability, scalability and innovation in IVR solutions.

Scope

This brief identifies the key drivers ... mehr

New Standards and Features to Expand IVR Boundaries (Technology Focus)

Introduction

Integration of communication channels is the key to optimizing customer service and improving customer retention rates.Over the next several years IP will be the fundamental base where other enterprise and service provider applications and back-end systems must work fluidly with to leverage the benefits of a converged network.

Scope

New standards and features to increase the horizon of IVR c... mehr

Understanding the Changing Role of IVR in Evolving Infrastructures (Executive Presentation)

Introduction

This theme covers the changing trends in the global IVR market. It highlights the market drivers and opportunities, strategy to be adopted to be successful and the challenges faced by vendors in terms of technology.

Scope

Datamonitor's Executive presentation highlights key findings from our ongoing research into IVR markets. Key findings of this presentation include: Investment in interactiv... mehr

The NEC Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of NEC's voice/data convergence offering. NEC has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of NEC's technology based on specific attributes and the availability of certain features. User sentimen... mehr

The Interactive Intelligence Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Interactive Intelligence's voice/data convergence offering. Interactive Intelligence has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Interactive Intelligence's technology based on specific att... mehr

The Ericsson Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Ericsson's voice/data convergence offering. Ericsson has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of Ericsson's technology based on specific attributes and the availability of certain features... mehr

The ShoreTel Voice/Data Convergence Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of ShoreTel's voice/data convergence offering. ShoreTel has been rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and the technology capabilities of its offering.

Scope

Technology: an assessment of ShoreTel's technology based on specific attributes and the availability of certain features... mehr

Decision Matrix: Selecting a Voice/Data Convergence Vendor (Competitor Focus)

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

Provides an overview of the most important tre... mehr

Understanding the Changing Role of IVR in Evolving Infrastructures (Review Report)

Introduction

This report combines all three briefs from the voice business theme for Q4 2007. It provides an overview of drivers and trends across the global IVR market, considers how vendors can best profit from adopting particular strategies in the changing infrastructure environment, and which solutions will impact both the vendors and businesses the most.

Scope

The market focus section provides an ov... mehr

Mobile operator responses to VoIP: the six steps

Executive summary
In a nutshell
Key messages
Ovum view
Mobile operator responses
The six steps
Block at all costs
Tolerate to assess the risk
Neutralize the cost differential
'Special” tariffs attempt to make operators look good without really trying
Embracing VoIP is a necessity
Lessons from the Verizon Wireless / Skype deal
What to expect: lessons from 3 UK
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