Studie - Global delivery locations - Focus on Egypt (Analyst Insight)

Introduction

Egypt's outsourcing capabilities have grown rapidly in recent years, especially in the contact center market. Datamonitor assesses the pros and cons of including Egypt in a global sourcing strategy

Scope

*This report looks at the costs, language capabilities, education and infrastructure of Egypt

*It also reports on the services available and the captives and third parties currently operating in Egypt

Highlights

Egypt appears to be a quality destination for scalable English language requirements in contact center and technical support work, offering competitive costs and a convenient time zone for Europe just one hour time difference from central Europe and two hours from the UK.

Egypt's lack of experience in higher level BPO and KPO work and the infancy of its ITO capabilities means that for the moment, it will have to build from small scale projects to demonstrate its potential with major enterprises. To reduce its unemployment rate it may find it easier to concentrate on more scalable contact center prospects.

Reasons to Purchase

*Understand the key drivers behind the growth of outsourcing in Egypt

*Get a clear view on the suitability of Egypt as a sourcing location for contact center, technical support, BPO and IT services

CATALYST 1

Summary 1

Table of Contents 2

CURRENT POSITION OF EGYPT'S OUTSOURCING SECTOR 3

Competitive snapshot of BPO and IT services in Egypt 3

Multinationals with captive operations in Egypt 3

Outsourcing providers currently in Egypt 3

EGYPTIAN COST ANALYSIS 5

Low labor costs, competitive business costs 5

EGYPTIAN EDUCATION OVERVIEW 6

Language capabilities in Egypt 7

INFRASTRUCTURE 8

Telecommunications 8

Transport 8

Energy 8

Real Estate 8

EGYPTIAN ECONOMIC AND POLITICAL ENVIRONMENT 9

Economy 9

Red tape 9

Security issues 9

Corruption 10

CONCLUSIONS 11

Excellent language skills at a low cost 11

Strong government support 11

Global recession may stop companies using untried locations 11

Lack of experience in higher level processes 11

APPENDIX 12

Ask the analyst 12

Datamonitor consulting 12

Disclaimer 12

List of Tables

Table 1: Corruptions Perception Index 2008 (selected outsourcing destinations) 10

List of Figures

Figure 1: Split of Egyptian graduates by subject 2008 6

Figure 2: Annual graduate pool for BPO industry in Egypt by language capability 2008 7

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