Business-Dienstleistungen

Orbys Outsourcing Trends 2010: A new decade of intelligent spending

Introduction

In this report, Orbys consultants and analysts outline the key trends that this conservative attitude is driving within outsourcing clients over 2010 and into the first half of the new decade. The report is separated into two sections: Key underlying trend; and Trends to watch in 2010.

Scope

*Outlines major trends in the procurement of IT and BPO outsourcing over 2010.

*Explains t... mehr

Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012

Customer Relationship Management (CRM) Contact Center application manages customer contacts, across all the touch points.
CRM software addresses the needs of marketing, sales & distribution, customer service & support divisions within an organization. It shares data among users about prospects, customers, partners, competitors, and employees. The purpose of CRM software is to manage the customers through the entire life-cyc... mehr

2009 Business Trends: consumer preferences in contact center interactions

Consumers still interact with enterprises through traditional means. The voice channel and email remain the most common ways consumers interact with enterprises. Journeying to a branch’s physical location is still common. However, web self-service and short message service (SMS) are gaining popularity.
Speaking with live agents is by far the most popular way consumers choose to interact with the enterprise. When deciding how enterp... mehr

2009 Business Trends: multichannel strategies in the contact center

This business trends study is part of Ovum Enterprise’s Customer Interaction Technologies research. A survey was taken, asking 200 contact center managers about their IT budgets, investment plans, and channel priorities.
The study is broken down into five sections. Each section is summarized at the beginning before being shown graphically. The report includes segmentation by region and vertical.


? Section 1 —... mehr

IT Services Contracts Quarterly Analysis, Q4 2009

Introduction

An analyst-based report on the contracts signed in the previous quarter, with graphical representation of key activity. The analysis will cover any significant deals and compare activities to the previous 12 months.

Scope

*Covers global markets, including North America, EMEA and the emerging markets in APAC and Latin America

*Covers all deal types in all IT services domains, inclu... mehr

The Future of R&D Outsourcing: Investigating development hurdles, key challenges & strategies to optimize CRO relationships

For several years, drug developers have been under intense pressure to introduce new products in an environment of escalating R&D costs, blockbuster patent expiration and resulting generic competition, increasingly complex science, heightened regulatory scrutiny, and other pressures. The global economic meltdown has exacerbated these challenges with new R&D staff and budget reductions. In order to remain competitive, drug makers... mehr

Retail Applications & BPO Interactive Model 2009 2014 (Interactive Model)

Introduction

This interactive model offers a comprehensive view of the revenue opportunities in the retail sector for IT applications and BPO services across all key channels and geographies.

Reasons to Purchase

*Provides a comprehensive and granular view of the opportunities in the retail sector for enterprise applications and business process outsourcing.

*Enables stakeholders in the market ... mehr

Global Legal Services

Datamonitor's Global Legal Services industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or segmentati... mehr

Legal Services in Asia-Pacific

Datamonitor's Legal Services in Asia-Pacific industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or s... mehr

Legal Services in Europe

Datamonitor's Legal Services in Europe industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or segment... mehr

Legal Services in France

Datamonitor's Legal Services in France industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or segment... mehr

Legal Services in Germany

Datamonitor's Legal Services in Germany industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or segmen... mehr

Legal Services in Japan

Datamonitor's Legal Services in Japan industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and/or segmenta... mehr

Legal Services in the United Kingdom

Datamonitor's Legal Services in the United Kingdom industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume an... mehr

Legal Services in the United States

Datamonitor's Legal Services in the United States industry profile is an essential resource for top-level data and analysis covering the Legal Services industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive summary and data on value, volume and... mehr

Global Management & Marketing Consultancy

Datamonitor's Global Management & Marketing Consultancy industry profile is an essential resource for top-level data and analysis covering the Management & Marketing Consultancy industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive sum... mehr

Management & Marketing Consultancy in Asia-Pacific

Datamonitor's Management & Marketing Consultancy in Asia-Pacific industry profile is an essential resource for top-level data and analysis covering the Management & Marketing Consultancy industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an exec... mehr

Management & Marketing Consultancy in Europe

Datamonitor's Management & Marketing Consultancy in Europe industry profile is an essential resource for top-level data and analysis covering the Management & Marketing Consultancy industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive ... mehr

Management & Marketing Consultancy in France

Datamonitor's Management & Marketing Consultancy in France industry profile is an essential resource for top-level data and analysis covering the Management & Marketing Consultancy industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive ... mehr

Management & Marketing Consultancy in Germany

Datamonitor's Management & Marketing Consultancy in Germany industry profile is an essential resource for top-level data and analysis covering the Management & Marketing Consultancy industry. It includes detailed data on market size and segmentation, plus textual and graphical analysis of the key trends and competitive landscape, leading companies and demographic information.

Scope

* Contains an executive... mehr