Studie - 2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results

In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client type and ranked on a 0—10 scale.
The economic downturn has made midsize companies more hesitant to pull the trigger on HRO, but it has not dampened enthusiasm for farming out human resources tasks. If anything, the recession seems to have whetted the mid-market€ appetite for HRO and the cost savings it can bring.
Mid-market spending on HRO climbed from $20.9 billion in 2009 to $23.7 billion this year, and is expected to reach $30.9 billion by 2013

SUMMARY 5

Survey overview 7

Key findings 7

Entertainment ITO — top honors overall 2009 7

Entertainment ITO — top vendor by function 2009 7

BLACK BOOK METHODOLOGY 11

How the data sets are collected 11

Understanding the statistical confidence of Black Book data 11

Who participates in the Black Book ranking process 12

Entertainment ITO vendor rankings and results, 2009 12

TOP 20 ENTERTAINMENT ITO VENDORS 13

STOP LIGHT SCORING KEY 14

Operational excellence of entertainment ITO vendors 14

OVERALL KPI LEADERS 19

Top score per individual criteria 19

Outsourcing vendors with most top individual criteria scores 20

INDIVIDUAL KEY PERFORMANCE 21

APPENDIX 40

Orbys consulting 40

Disclaimer 40

• Global IT Services Market 2011-2015
• Intelligent Spending: Future directions in sourcing
• Music and Video Sales via Key Retail Formats in Poland to 2013
• 2009 Safe and Dangerous Locations
• 2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results
• Clinical research: an outsourcing opportunity (Analyst Insight)
• F&A outsourcing matures to meet European needs
• Leveraging Honduras as an outsourcing delivery option
• The Orbys Guide to Sourcing Implementation
• The Orbys Guide to Sourcing Management
• The Orbys Guide to Sourcing Strategy
• 2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results
• 2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results
• 2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results
• 2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results
• 2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results
• 2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results
• 2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results
• 2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results
• 2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results